This is a review that is long overdue. In 2001, I had a very tough situation to deal with. My…read moregrandmother had someone hovering over her just waiting to take huge advantage of her. Patricia Riley and her able assistants, Judy Matheny, and Tina Meyers of the Oregon Pacific Trust Department and John Fisher an attorney in Eugene were there to help me negotiate my way through a messy legal tangle. It was an extremely tough time for me, but Pat and her crew and John were there to add their personal loving touch to make sure everything went smoothly and efficiently. As I lived out of state, I was able to rest easy knowing everything would be fine. They put in place a Living Trust and caregivers who were nurturing and loving just like my grandmother deserved. Since my grandmother passed, they have continued to be diligent, efficient and timely with my needs. Pat is very patient, always there with her advice and common sense to guide me in my financial decisions and if Pat is unavailable then I can count on Judy or Tina. I'm so grateful for these wonderful individuals and what they have done for me, they feel like family.

I am REALLY UPSET!!!! When I tried to log in to my OPB account, I was redirected to "Yelp",…read morewhatever that is, and could not find a way to log in to the bank. I have urgent business to do NOW and there is no reason I should not be able to do it online just because it is the weekend. Now I am dead in the water until Monday. I DO NOT want to mess with Yelp, I just want to log in to my account directly. This is outrageous.

Told the ladies that since the merger with my Columbia Bank I had never been inside an Umpqua Bank…read moreand that this would be my first transaction on site. Ladies in Florence were professional and handled all my questions as well as ordering new debit cards for my wife and I. We are visiting for a few weeks and I have been back for the same great personable service. Thanks for being so professional and having a great sense of humor as well. Much appreciated!!!

Umpqua bank Florence Oregon has the nicest tellers! This bank is very helpful through these hard…read moretimes with the pandemic. The bank staff is very professional and quick! I needed help with Online banking, I went in and was helped quickly. We've banked with Umpqua since the 1990's! best bank! :)

Started new with this bank July of 2018. People could not have been nicer, especially Jaime Q &…read morethe other Jamie,easy to work with remembered who we were when we came in to start a second account. We needed to provide a bit more info due to a business account & Jamie Q had all ready to go when we came back the next day. Just cant say enough nice about this bank & the friendly people there.

This is not the location to do your banking if you value customer service. I've done my local…read morebanking with them for 9 years. No problems with the basics...deposits and withdrawals. But I found out today that customer service is only available on THEIR time schedule, not the customer's. Even the DMV takes walk-in's...but not the place where I put my money. So I closed my account and will put my money somewhere that they actually value their customers, and their customers' time. Very poor management. Very disappointed.

Excellent bank, very friendly staff I like their safety deposit box. Home loan department very…read moreefficient

Excellent Bank. We have been banking with USBank for many years. USBank has been selected as…read morehaving the highest integrity rating for several years, consistently. The branch in Florence has friendly, professional people who always assist me with any issues I may have - very few issues have occurred. we do have several accounts with them, not just checking. the interest rates on savings products are competitive and appreciated. I highly recommend this bank and will continue to keep my business there. Also, it is conveniently located.

I have just started a new remote business and need to open a business bank account. I will be…read moretraveling, so I wanted to choose a bank that has branches and/or ATMs in the western states. Upon researching, it seems that U.S. Bank was my best choice. So I completed the online application in full, providing all of the necessary information. I then received an email stating that they were unable to open the Silver Business Checking Package. The exact verbiage was: "The decision was made as a result of additional verification attempts made to protect your identity. In review of your application, there were inconsistencies in the information provided. As a result, an account cannot be opened for you at this time. Please visit a U.S. Bank branch in person to provide proper identification. We take our customer's identity and privacy very seriously and appreciate your understanding." No problem. I understand that. I printed that email, my business EIN confirmation from the IRS, and my Oregon Articles of Incorporation and took these with me down to the branch in Florence, Oregon. I arrived at the bank and walked up to the front door. There was a lady there who greeted me very nicely and asked what I needed. I explained to her that I tried to open a business checking account, but was instructed to come to the branch to verify my identity. She asked if I had an appointment and I said that I did not and I didn't know that you needed an appointment. The lady who greeted me nicely offered to see if anyone in the branch would have a space open to see me. I told her thank you very much. She came back and informed me that they could see me and led me to the manager's desk. The lady who greeted me was nicely dressed, professional, friendly and helpful. I appreciated this. I sat at the manager's and laid my papers down. I started to explain that I had tried to open an account and was instructed to come down to the branch to verify my identity. She seemed irritated a bit, but I let that go and I pulled out my California driver's license and I tried to explain that it may be because I actually have a residence in California that I just left and that I had come to Oregon to care for my mom. She saw the papers while I was trying to explain, cut me off and said, "Oh, it's a business account?" I said, "Yes." She then tried to look up something on the computer and said, "I don't see anything in here for this." She then read the email I had printed and pointed out to me that the account wasn't even opened. I tried to tell her that I knew that and I was following the instructions in the email to open the account. She cut me off before I could say that and very curtly told me that all business accounts have to be opened in person in a branch and that's why they didn't open the account. So, I tried to explain to her that the email said I just needed to verify my identity in order to go forward, but she cut me off before I could get the words out. She then proceeded to tell me again that I needed an appointment, that only she (the manager) and one other person there could open a business account and again, I needed an appointment for that. She started to rattle off appointment times for two days later because they're very busy and booked up. At that point, I took back my license and my papers and said, "I won't be opening an account with your bank." I stood up and started to walk out. I saw the face she made and the looks of the other employees sitting nearby as I took my papers and started to walk out. I exited through the first door and got to the front entrance. That door would not open. The manager had followed me and stated curtly, "We have to open the door for you." She also said that she was sorry, but appointments are necessary. I said that wasn't the issue. The issue was that she was rude. She said she didn't mean to be, but that appointments have to be made. I said to her again that she was very short. She even ignored me about why I was not happy! Another red flag. I'm more than willing to make an appointment and even wait two days to open an account, but I think this branch may have forgotten who is providing the service to whom. I can already see it would be a nightmare to deal with anyone at this bank for customer service. I can't even be treated nicely and with patience and diligence to open an account. The email with the instructions from the bank itself of what I needed to do to proceed was even dismissed somewhat. The other thing is, it's very odd that the bank has you choose which BUSINESS account you want to open online, but never tell you during the application process where you even provide the payment information to transfer money into the new account that it will be denied because you have to go down to the branch to open the account. WHAT? Very unprofessional to say the least. I now believe all the other one star reviews here and on Google. Steer clear of this bank.

From the beginning I was welcomed and given personalized attention. I receive personal calls if…read morethere is a question about activity or a possible OD. It is a small bank and sometimes there is a slow line, but it is well worth the wait.

WaFed is a disaster. Look at the BBB page to see that many have the experience that I have…read more... incompetent and worse. They held up a deal for no good reason and then made us pay $2000 to them because the deal took too long. Go anywhere else.

I've always had such a good and welcoming experience with OCCU in general. I came to OR with non…read moreexistent credit and poor as a church mouse and they treated me immediately with respect and helped me get all my finances set up so I could have the best possible future credit. Six years later and it's still going great. The new location in Junction City is clean, convenient, has great parking, and it's full of cheery friendly people who do what they do efficiently and with great people skills. You can't ask for much more than that in a credit union experience. I highly recommend.

From the owner: Hi. We're OCCU, a member-owned, not-for-profit financial cooperative located in Oregon and…read moreWashington. That means, as a member, you are OCCU too. And together, we're a force for good. We follow the credit union philosophy of people helping people. Unlike a traditional bank, we're not beholden to shareholders. Our profits are invested right back into our members, our operations and the communities we serve. That results in: * Fewer and reduced fees. * Increased savings rates. * Lower loan rates. * Exceptional member service. * Earmarked community funds. * Charitable giving. Your individual financial successes play a role in all this too. Our goal is to help people thrive -- both our members and everyone in the communities we serve.

Yelp needs to update their system. Nothing here as it's closed. Needs to be updated with no bank…read moreand no ATM.