I love Pacific Crest Federal Credit Union. Not only is the building beautiful and convenient, the…read moretellers and staff are always helpful and welcoming. I really appreciate the high interest checking account quite a bit! I also like that there is a mailbox at the location and a customer restroom right inside the entrance. Great experience banking there!

I'm SO THANKFUL US Bank caused a horrendous error in my account so I could have a reason to leave…read morebecause I found PCFCU. It was a busy Friday when friendly and competent teller Juana helped me. She never made me feel rushed, and she did great in getting me set up with my new account. I'm recommending to all my friends and family to find a credit union to work with since mainstream banking has become so corrupt. I'm glad it was Juana who helped me.

So US Bank closed their branch in Lakeview Oregon and I had decided to stay with them utilizating…read moreonline banking.as I have done online with banks for years..TOTAL MISTAKE,,,,thiis company does not have a clue to how online banking should work. As a last straw they have now locked me out of my accounts....THATS IT.....headed for the credit union monday....enough is enough

It's 11:00 am on a Monday. Both ATM's out of order. No signs on the machines to tell you that they…read moreare not working. Inside 1 teller is working. Waited 20 minutes in line after wasting 10 minutes on the ATM's. I asked why there were no signs posted on the ATM's and the manager replied that the repair service was coming. I told him that by not posting the signs that he is wasting everybodies time and leaving us all wondering what is wrong with our cards. During my 20 minute wait he managed to put up signs. I also expressed my displeasure to the teller and her reply was that there will never be more than 1 teller because they are going digital. I give a 1 star rating because at least this time the lobby was open.

The other branch didn't have an open appointment for several hours so I drove here. They called…read moreahead for me and I checked in when I arrived. An hour and 15 minutes, watching three customers walk in and be helped, and I'm STILL waiting. I've never waited an hour to open a checking account. It should be a set of forms and my ID. Not impressed so far. I left to find a different credit union in town. The one star goes to the Dalia branch - the Washburn branch gets zero.

I'm pleased to report Amanda at the Washburn branch went the extra mile. I can't think of anyone…read morewilling to go to that trouble to help someone over $10, but she did. That's dedication we just don't see anymore, and I am grateful she was able to rectify my issue.

The bank tellers are nice people, and very friendly! That being said, staffing is very short, and…read morethey usually only keep 2 bank windows open. (And one is dedicated to the "business customers.") This makes the customer service wait VERY long. So much so, that I dread going inside the bank for business. I even dread the wait it takes to get through the drive through. Management needs to fix the standard wait, whether it be to train the staff to be quicker, or to have more staff available... I just went inside for business, had 2 people in front of me in line, and waited 12 minutes for service. I keep this bank because I bank online, but if a person needs to do business inside the bank, I would not recommend this bank.

I've been a customer with this bank for over 15 years(about 6yrs. At this branch), since I…read morerelocated from Colorado. The clerks are helpful and know what they are doing and the Sr.Bankers are even more so and can be very helpful with investments in IRA's and other areas to help coustomers grow their money/savings.

Opened an account with them, they closed my account without reason and left me with no money at…read moreall. Have to wait for them to give me my money back!?! Now I have to Borrow money to get by till they return it! Beware of this shady national bank, and can't even understand their 3rd world country support people.

Several weeks ago, I waited an hour and a half at a different credit union trying to open an…read moreaccount and I gave up. Today, I walked in, waited about 2 minutes and sat with Rosa. Walked out with checking and savings and a lot of knowledge about how everything works. I don't know why others gave low reviews.

Today is November 5, 2025. I have been dialing Pacific Crest Federal credit Union for 45 minutes…read more I'm put on hold for 10 minutes then it dumps me into some answering device not sure what it is. Nobody's calling back. I've done this five times at 10 minutes of pop. This is unbelievable. I'm seriously considering changing credit unions after having been here for 10 years. This is very poor business practices. They need to spend their funds on providing better customer service instead of expanding. Extremely disappointed.

This bank has always had very friendly tellers and have done a great job. My daughter started her…read morefirst account here. I have other accounts around town, but this has been my 'go-to' since they came to town. The negative reviews seem to have been when there were several ownership changes prior to First Interstate acquiring the bank and implementing their own banking system or in the transition of doing so.

I was also a Bank of America customer who was switched to Bank of Cascades. When I have called to…read moreask a question during the transition, I was not called back or on the instances I was it was days later. I have found that my accounts online are never updated, always behind. In addition the ATM is outdated and they leave handwritten notes with instructions taped to the outside. Makes me wonder why I trust them with my money.

This is a terrible bank. We started using them beacuse we wanted to support local businesses, but…read morethey are lazy lazy lazy. Our mortgage payment is put through on the first of the month, but KPEFCU doesn't process it for at least three days. Also, even though we have direct deposit, it sometimes takes them until 9am of payday to process it. They don't have an ATM so we are charged everytime we use one, and their hourse are so limited that I have to mail our deposits. They don't even have a drive through service! We have been with them for a year but are leaving now! Finally, they will charge you with all sorts of fees and payments for no reason! Don't use them!!

This credit union was the first credit union (and only) I became a member of when I first came to…read moreOregon.The credit union served me well. When I went on a vacation to Iraq for 18 months the credit union worked with me on taking care of my bills. They did a great job. There were a few bumps but we worked together and solved them. I would recommend this credit union to anyone. They are great to work with and care for their clients.