More automation, customer service that is open on weekend's . They actually still use deposit slips…read moreand the work of all is any updates , such as a phone, or e-mail takes forever. I been trying to send $ for the last week and they still have my old phone number!

I wish I can give -5 star rating, they have 3 people in the front just to tell you they can't help…read moreyou, to call a number or go to another location, worst service ever.

We needed to have a new power of attorney drawn while my father was in the nursing home. Since he…read morewas unable to travel, it was a godsend to have Brenda available to meet us at the home so my father could sign the new document. Thank you so much for your help! Your services were very much appreciated!

Today is 9/1/2014 (LABOR DAY) The office was closed, but…read morethey opened up for us. Excellent service. We were headed out to California and needed some documents notarized with the Texas seal. Thank you so much for your service.

This was my first visit to the Zaragoza Bank of America location, and was quite frankly pleasantly…read moreimpressed by the greeting and great customer service that I experienced. I was greeted by the branch manager, Elizabeth. I did not know that she was the manager, until she asked me how she could be of service, and when I told her that I needed to deposit a check, with no cash back, she asked me to follow her to her office. That's where I learned that she was the branch manager! I was done in less than 10 minutes! It was great, and I do not regret closing out my bank account at my previous bank, where the customer service was truly lacking.

The wait time here is ALWAYS terrible. The hours of operation is same has regular office hours 9-5…read moreso there's no coming by after work. It's just not right. They have no sense of urgency. Trying to come to the bank to make a transaction during lunch and it took just about my whole lunch hour. They need to make some kind of change. Too bad I have to receive my cash here because of work.

Less than impressed with this bank. I used their ATM to get money out for the month which only…read moregives 20's then went in to get a few 100 dollars bills. They could only give me one 100 dollar bill because I didn't bank their. Are you serious? You're a bank that's literally your job. I can use the ATM and they can charge me but they can't exchange my money for bigger bills. The lady was nice that's why I gave it 2 stars instead of 1 but I won't be using their ATM ever again

It is an roughly 45 mins till closing, and I wish there were more workers helping with sit down…read moreissues... also the outside ATM was not working! Then I go inside and use the self service ATM and the machine miscounted my money... now siting to make a claim... the people are friendly and nice just a little frustrated with chase ATM systems lately!!