Went to this "bank," to open a commercial checking account. I regularly shop at Walmart and the…read morebank reps are constantly trying to recruit new customers so I decided to give them a shot. First off, the manager greeted me in Spanish. Sorry, but we're in the USA, not Mexico (and I'm Hispanic). Very rude and negative attitude when I questioned why it would take nine days to clear a check that I wanted to open the account with. When I mentioned that a competitor bank would clear the check in three days, she told me that I should go with that bank then. My entire experience, with first a teller, and then the duty manager was negative, and was not customer service friendly at all. Instead of offering solutions, I was told to bank with a competitor. I should say that several years ago, I tried to open a commercial account with a different branch of First Convenience and was denied a commercial account because my business presented a liability to them. I'm a used car dealer and only deal in cash with no bank financing, so where's the liability? First Convenience needs to properly train their people on good customer service and product knowledge. I can't speak for their personal checking accounts, but if you're trying to open a commercial account, stay away. One star given only because you can't give zero stars.

From the owner: Bank confidently. We are here for you. First National Bank…read moreTexas (FNBT) and our affiliates, First Convenience Bank and First Heroes National Bank, are strong, proven, and stable community banks. We offer convenient locations with extended hours, online and mobile banking services, and innovative, customer-friendly financial solutions, such as a variety of checking and savings accounts, business accounts, CDs, IRAs, credit cards, consumer and business loans, and mortgages.

More automation, customer service that is open on weekend's . They actually still use deposit slips…read moreand the work of all is any updates , such as a phone, or e-mail takes forever. I been trying to send $ for the last week and they still have my old phone number!

We needed to have a new power of attorney drawn while my father was in the nursing home. Since he…read morewas unable to travel, it was a godsend to have Brenda available to meet us at the home so my father could sign the new document. Thank you so much for your help! Your services were very much appreciated!

Today is 9/1/2014 (LABOR DAY) The office was closed, but…read morethey opened up for us. Excellent service. We were headed out to California and needed some documents notarized with the Texas seal. Thank you so much for your service.

This was my first visit to the Zaragoza Bank of America location, and was quite frankly pleasantly…read moreimpressed by the greeting and great customer service that I experienced. I was greeted by the branch manager, Elizabeth. I did not know that she was the manager, until she asked me how she could be of service, and when I told her that I needed to deposit a check, with no cash back, she asked me to follow her to her office. That's where I learned that she was the branch manager! I was done in less than 10 minutes! It was great, and I do not regret closing out my bank account at my previous bank, where the customer service was truly lacking.

The wait time here is ALWAYS terrible. The hours of operation is same has regular office hours 9-5…read moreso there's no coming by after work. It's just not right. They have no sense of urgency. Trying to come to the bank to make a transaction during lunch and it took just about my whole lunch hour. They need to make some kind of change. Too bad I have to receive my cash here because of work.

Less than impressed with this bank. I used their ATM to get money out for the month which only…read moregives 20's then went in to get a few 100 dollars bills. They could only give me one 100 dollar bill because I didn't bank their. Are you serious? You're a bank that's literally your job. I can use the ATM and they can charge me but they can't exchange my money for bigger bills. The lady was nice that's why I gave it 2 stars instead of 1 but I won't be using their ATM ever again

It is an roughly 45 mins till closing, and I wish there were more workers helping with sit down…read moreissues... also the outside ATM was not working! Then I go inside and use the self service ATM and the machine miscounted my money... now siting to make a claim... the people are friendly and nice just a little frustrated with chase ATM systems lately!!