I LOVE Frost Bank!…read more LOVES: 1. The customer service number (even the 800 number!) is always answered by a human being. This is THE MOST attractive thing about them! I cannot complain about customer service. 2. The girl that opened my account called me at 30 days, 90 days, and a year after I had my account opened to see how I was liking it. 3. The mobile app is great and easy to use and you can even cancel or freeze your debit card there in case it gets lost. 4. Website is hugely functional and I can do practically anything I need to do there easily without having to hunt. I can even add non-frost accounts so I can see everything in one place. 6. I'm not constantly sold to. We live a debt-free life and I appreciate the fact we are not constantly berated with offers to refinance or the latest new credit card. I would love a location in Denton or Corinth. I'm so happy they opened a Lewisville branch! (Location options is the only reason I am taking off a star) Also, I'd love options for a different debit card design. Pleeeaassee?! :)

The best bank you could visit if you are In Lewisville. The banker by the name of Tevin (I believe…read moreor Kevin) is a gentlemen and a scholar. I had many questions about my banking and he offered to sit in a room and go over statements with me and help me understand them. I was worried this sort of thing was long gone in banking institutions but this young man is the reason I stay with Frost and have been a customer for over 15 years! I hope he never leaves!

Miguel Angel is very professional, courteous and went out of his way to hello my father and I.read more

Quick in and out…read more Honestly, its weird but my favorite thing about this location is the familiar faces. Alot of banks have a high turnover and its just more comforting to see familiar faces when you visit a place that is in charge of your money. They are always ready to assist me and are always smiling when I visit. Grateful for you. Xo.

I cannot say enough about Victoria. She went above and beyond to help with me with an issue a big…read morebank created. She was a delight to deal with and made sure that my issue, no fault of hera or Point Bank, was resolved correctly and efficiently.

PointBank truly offers excellent service around the clock for its clients. When my wallet was…read morestolen late at night, Aaron Benedict made sure my account was locked and secured even though it was far past office hours. PointBank genuinely cares for its clients and strives to give them the best possible service!

Amazing selection and customer service! Since buying my first Lotus Emira they have been…read moreoutstanding. By far the nicest selection of cars and trucks anyone has to offer that I have seen. The staff, LJ in sales, Joe in parts, Sophie and Giovani in service department give me the confidence that whatever I may need they will provide. Our buying and service experience has been as good as it gets.

Destiny and staff are great. The branch is very clean, quiet…read moreand professional. I have always had an easy time banking here.

This branch is very friendly! The manager James Fox has always been right on top of things and…read morewent the extra mile to make sure our needs met promptly! I never mind coming in the door because I know whatever I need they will get it done quickly and I'll be on my way! Thank you Great Team Work!

This review is only on the ATM, but I honestly go to this location more frequently than any other…read more On the corner of 2499 and 407, it's really convenient to get in and out of the shopping center. Of course, if traffic is bad, I suggest exiting on the 407 side so it puts you at a light. Since the parking lot can be really busy with drivers doing all kinds of things that don't make sense, make sure you exit the drive thru cautiously. In addition to the convenience, I come here because this location is reliable. There are 3 drive thru lanes and 2 ATMs here. These ATMs are rarely out of service and they always have stamps (many do not). The lanes are maintained and the machines are in good shape and I never wonder if the ATM ate my card. I have no complaints, this is a great location!

I am considering pulling my money from this Chase bank location. The atm machines in the drive up…read morelanes are always broke and when you advise the teller they state they have nothing to do with the atm machines...even though the Atms say Chase Bank on them. This branch really needs to get there act together. If the atms can't be kept up with put out cones or remove the machines.

My mom lost $20,000 through a wire fraud transfer that was allowed by this bank. Someone went into…read moreher account and wired $20,000 to a Wells Fargo account. We tried to work with this bank to give her money back and they did nothing. They do not protect their clients money but rather just allow crazy amounts of withdrawals to leave your account without the proper verifications and then Tell you that there is nothing they can do about it. Now my mom has to go and hire a lawyer to possibly sue this bank so she can try to get her money back... literally her whole entire savings gone because chase didn't do their due diligence to protect her money. We will be closing all of our accounts including our business account because we simply do not trust this bank to protect our money that we work so hard for.

I've been banking here for 5 years now, and I have been nothing but impressed with everything…read more Their customer service is wonderful, the fraud prevention is awesome. Also I recently visited and I walked in and was immediately helped and I was out super quickly. Honestly a great bank.

We came into this branch today and I was pleasantly surprised. My husband is already a chase member…read morebut this was my first time in an actual branch. Everyone was extremely busy which they said was not (extremely) normal for a Monday. The greeter / office manager in training asked us to wait about 20 minutes but was willing to accommodate us with water or a scheduled time to come back so we wouldn't have to wait. We were seen within 10 minutes and the rep was super helpful. He even introduced us to the branch manager who gave us his personal info and asked us to follow up with any questions in the future. It really felt like he cared. We were at the branch for some time, but we left without any questions and we knew exactly what we were getting out of this reputable company. Glad we made the switch!

This place is so clean ... with a friendly staff who is willing to take their time and sit with you…read moreand discuss what is needing to be discussed. But at the same time .. they are quick on their feet and very helpful ... not just friendly ... if ya know what i mean... Wink**

This is for all BOA's..... of you have your money there take it out! I deposited a check from a…read morelegit Bank that was for an ESOP Stock...... All I can say is I will not do anymore business with a bank that doesn't care..... screw this bank....

This location makes the Plano location look like a horrible alternative universe. Mira at the Plano…read morelocation could learn a thing or two from the ladies at this branch. Tiffany and Yolanda were consummate professionals and reminded me of the reason I joined this bank years ago. Professionals and an absolute joy to engage with. These wonderful ladies are your mascots Bank of Texas. My honest opinion is If you model your staff after these ladies you'll be doing right by all your customers . More Tiffany and Yolanda engagement and LESS people like unprofessional and incompetent Miserable Mira.

"We go above so you can go beyond??" NO don't buy that! My mother passed away and had a small…read moreamount of money in a bank account. We initially provided all the paperwork and affidavits etc.. to receive the funds. Now multiple phone calls later, multiple emails later a trip to the local branch, showing them their own communications and STILL can't get the funds (less than a thousand dollars). After asking to see a manager at the Coppell location come to find out no managers in the bank and no one other than bank tellers? I don't bank with Bank of Texas and would never bank at Bank of Texas and would never encourage anyone to bank at Bank of Texas. I once again provided them today the same paperwork that has been provided to them times before. It's not about the money it's about the indignity that you feel trying to close out your deceased mother's bank account.