1 teller in the front, 1 teller in the drive thru .....7 people in line..on a Friday. I definitely…read moredon't go into a branch very often and now I see why. Miguel provided wonderful customer service!! He is the reason for the 3 stars!

My review is for the automatic teller machine at this location as I came here after hours and did…read morenot encounter any Bank personnel. Just like the bank the ATM is in a pretty good location right at the corner of Lyndon Baines Johnson Freeway and Midway Road. If you are headed south on Midway at that intersection the bank is very convenient to get in and out of. Not so much if your coming from the south and headed north. The drive-thru ATM is on the freeway side of the bank making it pretty convenient. It is in a well-lit area and appears to be pretty safe. This is not my regular Wells Fargo location to go to but it is convenient for me as I passed through here oftentimes a couple times a day. I have seen the reviews of some other folks who have had problems with the Personnel at this location however like I said in the beginning I have not encountered any of the employees so it would not be fair for me to comment either way on that matter.

This is without a doubt THE best bank ever... personal, hometown service…read more They do banking the way banking used to be done. In 2006, I relocated to Dallas from halfway across the country and these great folks made sure my financial transition was perfectly smooth. The employees at this Addison location are amazing; Baharak and John T go above and beyond what is necessary to get the job done. They even love on my puppy when we go in to visit! Countless times I've called needing assistance and they never disappoint. A few years back, my debit card number was stolen. They were absolutely wonderful at immediately resolving my issue. If you are dissatisfied with or just a number at your current bank, please stop in and see the difference at NORTH DALLAS BANK!!! Thank you, friends, for being THE BEST!

From the owner: Commercial Business Loans Lines of Credit…read moreOwner Occupied Real Estate Loans Consumer Loans Residential Lending

Chase sucks!!!!!! I…read moretried to send a friend who lives down the street from me, money for mowing my lawn, something we've done countless times. I sent money via Zelle on my Chase account. Never had an issue before. All of a sudden, there's an issue. My Zelle transfer is randomly flagged on a Sunday night. Twenty minutes later I get a call from Chase Fraud Dept about the Zelle transfer. This guys English was unbelievably horrible. I had to ask several times to repeat what he was saying. His Indian accent was so heavy I said "Dude, I can't understand you. Can you please put someone on the phone who had spoken English since he stood at his mama's knee?" His response was more fast broken English. Clearly I pissed him off with my request so he tells me he can't help me, that I "must step into a branch with two forms of ID." I've got a better idea. I am closing my account with Chase. #chasebanksucks. #fuckchasebank

The staff are always very friendly and helpful. The wait time is not too bad either. They have a…read moregood sized parking lot and its only a few minutes from my place. I enjoy going to this bank.

Horrible service! went this weekend (4/24) to add my husband to my account and omg the lady who…read moreattended me AND their manager had no idea what they were doing!! the lady helping me claimed she had 7 years of experience with opening accounts yet had no idea what foreign documents are accepted and kept saying her manager would get on to her?...in the end it was a complete waste of my time!! i went to another chase closer to home and omg their service was excellent and quick!! the gentleman who attended me KNEW WHAT HE WAS DOING!! I DO NOT RECOMMEND THIS BRANCH AT ALL!!

Sonia wasn't helpful at all. I understand the bank closed at 6pm however if a customer walk at…read morecenter at 5:52pm it doesn't hurt to provide great customer service. Sonia mentioned her manager doesn't want her to help customer before 6pm. its ridicule a manager to talk her team like that.

I like the employees at this location, always nice and respectable to me. The wait is downright…read moredisrespectful. There's no way it should take an hour to get a money order. It's quite consistent, I'm never out of this location at a decent time. I'm trying to understand why there isn't anyone working this location where customers don't have to wait hours to get seen by the teller. Just close already so we can at least go to a location where the wait isn't as bad..

Very professional , helpful and kind staff. Minimal time waiting and very helpful . Love this…read morelocation

I've tried working with this branch a multitude of times but if it is not a cookie cutter…read moretransaction then they are extremely difficult to work with. Working with people that don't have a brian or want to work to find a solution to help clients make life more difficult than what it needs to be. The location is very convenient but the people are just the opposite.

Honestly 1 star does not justify this place they need close it down.. my dogs could learn tricks…read morefaster then these dummies running the bank. They had me wait 15mins to do a cash deposit, just to have the clerk mess up the transaction of the guy in front of me .. not only that but what kind of bank only has an atm that withdrawals.. just to have some lady stand behind me and tell me I have to fill out a form, and doesn't help the clerk with the line he had (4 people) her goofy ass kept wondering off while the dude was struggling. but if I waited 15mins for a fuck up im sorry for the people behind me.

Customer service is the worst. I walked in yesterday and am told I need to have an appointment. I…read moremake one for today. I admit that I'm late for it but wait patiently for someone to come out to help. Someone comes out and helps another person who just walked in without an appointment. Someone else finally comes to help. I am told that because I'm late for my appointment I have to wait. So other people don't have to have an appointment to see someone, but I have to reschedule mine. I'm sorry I was late!

Miguel the teller and Fernando the manager were extremely helpful with an unusual request. I…read moreappreciate the time and attention they gave to me and my company.

This BOA has very poor customer service. On multiple occasions there are two "greeter" and only one…read moreteller to help customers. Today, there were 5 people in line, one teller needing help with a transaction and the ATM was being serviced. The BOA at Preston Royal has no greeter, no lines and multiple tellers. Great service

ATM outside sucked up my card, touch screen is broken, would not let me pick an option or cancel so…read morei stood there for like 20 minutes until it cancelled. big waste of time. called like 9 times and got the same automated message that hung up on me.

I hate this branch. Unfortunately it is the closest to me and I keep going back but their drive up…read moreATMs are never working. They are either broken or being fixed or the access is blocked by trucks. Today was the 5th time in 6 visits that I couldn't use them. If you're looking for a quick withdrawal or deposit, go to a different branch.

I did a mobile deposit on 11/10/2025. after a week-long "mandatory hold" was placed on the check…read more(was given some bs answer as to WHY the hold was even placed..." i just called to see wth is going on with my deposit and was told it was going to take another 3 days and i SHOULD have access to the funds on Monday. After explaining that this was ridiculous and that i nor my children can wait for that long... was basically given a "welp sorry. there's nothing we can do. " absolutely unacceptable and BULLLCRAPPPPP. do better Wells Fargo. i was warned before opening my account with this institution and I'm starting to see why.