After retiring we returned home to the Ellis County area and continued using Regions Bank as it had…read morebranches around the country where we lived. But we needed a more convenient location. Did a lot of study and luckily we chose Pinnacle in Midlothian. Not only very convenient but the customer service is the best we have encountered. Cathy is usually our contact at the bank and she is great to work with. Pinnacle has several local branches also with all having a variety of accounts depending on your situation. We highly recommend them.

Worst bank in the world. They make EVERYTHING as difficult as possible. They talked us into putting…read moremoney in a CD, which required no "authority", but when it was time to renew the CD, we declined. They refused to accept our instructions over the phone and required two people to drive across Dallas to personally sign a statement that we DID NOT want to renew the CD, and if we did not do it today, it would be renewed and we would not have access to the money for another six months. Do NOT do business here, and if you do, close your account asap.

If I could rate them a zero I would. I have bank with this bank which is owned by the Singleton…read morefamily 4th generation for 20 years. In Cedar Hill branch there is an Alonzo VP who is rude as any human can be. He is condescending to women atleast black women. He shows zero interest in your concerns. This bank has deducted money from our business account on more than one incident stating only that our account was 1 digit off from another person account and he (Alonzo) recommended we change our account. Now mind you, we have been with them 20 years! To change banks especially when your business gets paid by the government would be a disaster! Last incident is my daughter and I both received a text from Citizen Bank alerting us that my daughter had tried to send an Apple Pay to me in which I do not have an Apple Pay account. She went in person to see what was going on and Alonzo refused to show her the print out of the transaction. When she returned to work to pull it up the transaction was no longer there to be seen. Alonzo act as though it was no big deal that he had taken care of it. Things can get very suspicious there at times, one can't help to wonder is there inside fraudulent activities taking place. I'm not accusing anyone I'm just saying. He has never been helpful, concerned, nor apologized for the different mishaps. Beware of Citizens National Bank of Texas in Cedar Hill. Another thing to watch for is when you log into their site to leave a review, it tells you that you must first log in and when you log in, it then tells you that you have logged in...to open an account. Beware of all the trickery. Tell your family, friends, neighbors, and co workers to stay clear of this institutio.

Been banking with TTCU since my father opened an account for me as an infant. Later in life, as…read moreI moved around the metroplex and elsewhere, I have used the Grand Prairie (Jefferson) location, the East Pioneer Pkwy location, the Little Rd location, the Mansfield (Country Club) location, the Cedar Hill location and of course now the Midlothian location. Moved to Midlothian in 2005 and they had an ATM at the Walmart gas station in town. The Chicken Express vacated their building shortly afterwards and TTCU renovated the building and put in a lobby/drive through banking operation. Been using TTCU-Midlothian as my primary bank since then (2007ish?) and have enjoyed the services they offer - to include student accounts (for the kiddos), savings, checking and more.

Was told today 9/22/23 that the ATM change out will be completed in a couple months. Months ?????…read more Who is milking this sh## show Why would it take months to swap ATMs????

Today May 18, I tried to get my local bank to help me. After an hour "holding" on the phone and…read moregiving numerous tellers my info., they still could not help me. What is a bank for? Must be nice to sit on your ass 8 hours a day and do little as possible. Again Mrs. Jones the bank mgr., was on vacation. This seems to be the week for it..I was trying to dispute a charge on May 18, from KFC for $25.97. I tried to talk with the KFC people, but they would not do anything, just like Chase Bank.. I talked to four people at Chase's home office, but they didn't have time for me. At my local Chase Bank, I talked to Leslie Martinez. She could not do anything either...I withdrew all my money in my account, and now looking for a reputable bank with a "set", to actually help people. We know how to sit in a chair....Robert Swanner 214-399-6025

had a great conversation with the teller and they gave me really useful information for future…read morereference. deposited my money and was in and out in just a few minutes!

I started banking with the Waxahachie branch in July. My average wait time inside or the drive thru…read moreis 20-30 minutes for withdrawal or deposits. The people are nice but this is ridiculous. I'm looking around to find a bank in the area with better service.

A hometown bank with everything a major bank offers. Really personal service from Frank, Sugely,…read moreKalley and Sergio! Thank you for all you do for our non-profit. We couldn't do our work in Liberia without you.