I had to come here to get fitted for a foot brace and I wasn't expecting the doctor to be friendly…read morebut he was very friendly. Great doctor! The process was very smooth.

The staff was so friendly especially Patrice, Ava and Osh. They went out of their way to ensure I…read morehad the equipment I needed.

At Home Comfort Care helped to care for my mother in the last years of her life. While we had some…read moreissues with some of their caregivers (such as them falling asleep when they were supposed to be caring for my mother), overall, they performed the service provided. However, I would warn everyone to never pay a bill for this vendor in advance. In my mother's last days, it was arranged that they would come and stay with her. This bill was in the amount of $352.00. I paid it in advance. My mother died before those days came to pass. I let the owner, Shelby, know that the check was already on the way and if she could either shred it or send it back to me. She agreed to send the check back. Instead, she cashed it. That was in mid-August. Since August, Shelby has told me that she was paying me back, first with a check that was "lost" and then by sending me the money through paypal. I even sent her a paypal invoice to assist her, as she said she didn't have a paypal account (though, paypal had her name and phone number already, so I know that she had an account at the time I sent the invoice). Each time I ask her about the money, I receive another excuse and promise to get the money to me. It is now November and I haven't seen a single cent, nor a single screenshot that she has tried a good faith effort to send the money to me. Not anything from her bank with a mailed check, not a paypal screenshot, nothing. Just more excuses that she's sick or traveling and will send me something at a later date. So yeah, use these folks if you need to, but never, ever pay them in advance. They won't even pay your money back if your loved one dies.

This company was hired to care for my brother who had ALS. We had many issues with his caregivers…read moresleeping, in fact they were bringing pillows and blankets for their overnight shifts. He was progressing pretty fast and Hospice had ordered him to have Morphine and Ativan every 4 hours for comfort. I reviewed the camera one morning and saw that his caregiver didn't give him any medication from 10:40pm to 8:45am. When questioned, she responded that she doesn't like Morphine and doesn't agree with Hospice's methods. We fired the company that day since this worker felt it was ok to disregard the doctor's orders because she doesn't believe in it. My brother passed comfortably 4 days later. Unfortunately, we had already paid them for the following week and we requested our money back. Shelby said she had to talk to her lawyer and now it's been crickets. I definitely do not recommend them at all.

I highly recommend Mercy Plus Home Healthcare. I refer them to many of my clients. The staff is…read moreprofessional and services are great. Ryan - Hometown Senior Care

Seemed like a good service at first. I will be the first to admit that they provide a service that…read moreis challenging to keep good employees in. They provide home health aides to come into the home and help people with disabilities or overwhelmed families with personal care or care for their loved-ones. It is not an easy job and sometimes not a pretty job. These home health aides are tasked with driving miles to strangers homes (sometimes for only an hour or so throughout the day) and helping with personal care such as bathing, toileting, dressing, light cleaning, meal preparation etc. The biggest problem seems to be lack of consistency. If an aide calls off or cannot make it to a clients home they do offer a replacement. The challenge here is that most of the clients served are elderly, suffer from dementia, and need a care provider that they are familiar with. For the families, providing a "back up" aide in the event of a call-off can be helpful, but many families or clients are not comfortable with different care givers coming every day. Also when a back up aid is provided they are usually unfamiliar with the client, their care needs, the family, and the clients routine in general. That said, the family usually spends that time teaching the aide what needs to be done. In this scenario, and when it happens often it becomes more of an inconvenience than help as the family not only still has to provide the care themselves, but are now tasked with training Mercy Plus's aide. So why you ask? Why is it so hard to keep a good aide? After dealing with this company for years the answer is clear. Money. Mercy Plus gains access to and provides service through various channels. Many clients are gained by contract with Area Agencies on Aging who operate on a budget and will give the bid to the lowest vendor's bid (Mercy Plus). So naturally, they are unable to pay their aides a wage that encourages them to work. They (in most cases) do not pay their aides for mileage and the aides drive all over the county, like I said earlier sometimes only for an hour or two. By the time the aide fuels their vehicle, not to mention wear-and-tear expenses they are left with little to no income, if they don't end up going negative or actually paying to work. So who would do this? Most of the caregivers are compassionate people who enjoy helping others, most. After working for a couple of weeks and realizing that after paying for gas and driving all over they are actually losing money, they do what anyone would do and quit. The company then blames the aides by saying they "just can't keep people who want to work". No Mercy Plus wrong. Your aides would love to work and make a living wage. The reason you can't keep employees is that you don't pay them well enough and they can't even afford to work. I have seen this scenario play out over and over again. So stop blaming your employees and start taking responsibility for your company. This company and it's ownership/management are more concerned with their bottom dollar than the actual service they provide to the client. I would not recommend them, I would stay away. There are many companies in this area that do the same thing. Its a hard business. But like with any business you will not be able to keep employees if you keep neglecting them. And the rub. It is the client they are caring for in the first place who has to deal with all of their problems. #GETITTOGETHERMERCYPLUS.