This is hands down the worst dental/orthodontic office I have ever dealt with. First, the office staff is rude, unhelpful, and refuses to answer questions or return phone calls. I repeatedly asked for callbacks and never received one -- including requests to speak with a supervisor. I was told it could take over 7 days to hear back... and I never did. They told me my 9-year-old daughter needed braces, but that we had to wait six months for baby teeth to fall out. In December, I called simply to get an estimated cost so I could plan my FSA for the upcoming year. They couldn't give me any information and again refused to escalate my concerns or return calls -- even after I tried transferring to their Dodge office. Because this office has been such a hassle, I scheduled a second opinion with another orthodontist. That office requested a referral, and this office refused to send one, claiming my child had poor dental hygiene -- something that was never mentioned to me in person. I took her to a new dentist immediately, who told me she has perfect dental hygiene and provided a referral on the spot. At my last appointment with this office, I was also told I had to pay a $50 copay. My new dentist confirmed that copays are only required for treatment -- cleanings and preventive care are covered 100% by my insurance. When I called to request a refund, I was told I would only receive $16 back, claiming my insurance didn't cover their full cost -- despite being told otherwise upfront. Nothing about this office is easy, upfront, or transparent. Between the misinformation, refusal to communicate, and lack of basic customer service, this experience has been incredibly frustrating. I absolutely do not recommend this office. read more

Everybody was super nice and sweet The only problem was he made a recommendation and he wouldn't do nothing else but what he recommended even if my insurance paid for everything individually he did not want to do that. He wanted to do only what he recommended and I'm not comfortable with the fact of being in sedated, and there was a way around that, but he refused to do it because he wanted to do all the work at once which I understand the recommendation of the dentist is important, but the patient being comfortable and allowing their insurance to pay for it instead of out-of-pocket would be nice to read more

After calling to schedule an appointment for my husband, I received a message at 5:41 PM confirming an appointment for myself instead. Despite providing my husband's details, they still made the appointment for me. Later, when they called me at 6:01 PM and hung up, I tried calling back 20 times, but a woman rudely claimed it was a wrong number and hung up without letting me speak. This level of rudeness and unprofessional service is unacceptable. January 24, 2024: During my 3-year-old son's appointment, the hygienist asked me if I had other children and I answered that I had 3 children. She asked if my son was the youngest, despite my young age of 21. It felt disrespectful, and I wonder why they were more interested in questioning me instead of focusing on their professional duties. read more

If they were less noisy and didn't pry into personal matters like asking about how many kids you have and guessing you were much older, it would improve the experience. They lack proper training. Patients expect dental care, not non related personal questions. I suggest seeking a more professional establishment for top-quality care. They will block you on social media if you make comments or reviews that aren't positive. Stick with business that are transparent with the type of care they give to customers/patients. read more

The entire staff is very friendly and helpful. They go the extra mile to help with all kinds of arrangements. I like all of the modern methods practiced. They do exceptional dentistry. I had a lot of work done but with the mild sedation it was painless and stress free. I give First Dental my highest recommendation!! read more