With the recent changes outlined in Texas House Bill Number 1413, what should have been an opportunity to improve care has emboldened some Optometrists to use this as a cash grab. The Owners, Clinical Providers, and Office Supervisor at the First Eye Care Killeen, VIEW Killeen located at 3124 E Central Texas Expy, Killeen TX have done just that. As directed and outlined by American Optometric Association a standard yearly eye exam should include the following. 1.) Visual acuity test, Refraction test, Slit lamp exam, Tonometry (eye pressure test), Pupil dilation, Visual field test, Color vision test, and a Eye muscle evaluation. Medicaid covers this exam for those who have diagnoses such as Downs Syndrome or Severe Autism, ADA (Autism Spectrum Disorder). The VIEW Killeen - First Eye Care Killeen, is now forcing those with special needs who are under the care of the state or a legal guardian to participate in a mandatory "Additional Exam" resulting in a out of pocket cost of $39.00. This "Additional Exam" is not covered by insurance because it is an elective diagnostic tool that is redundant. The VIEW Killeen - First Eye Care Killeen mandates the use of a laser obtained by the clinic to speed up the examination process and increase profit margins. The clinic wants to replace the American Optometric Association approved Slit lamp exam which is used to diagnose Glaucoma, Cataracts, Macular degeneration, Dry eye, and Corneal infections and injuries with a laser. The VIEW Killeen - First Eye Care Killeen clinic is REFUSING to preform a standard of care exam because it does not allow for additional billing of redundant elective diagnostic exams intended solely to enrich the pockets of the clinic owners while adding extensive out of pocket expenses to the disabled patients current under this clinic's care. The VIEW Killeen - First Eye Care Killeen is demanding a preauthorization and acknowledgement of this $39.00 out of pocket expense for this elective procedure. If the preauthorization and acknowledgement of debt is not signed the clinic will refuse access to care. A single mother who is a parent and the legal guardian of a young mentally and physical disabled young adult was strongarmed into such an agreement. The parent made several attempts to schedule the yearly exam but was refused care 4 time because the owners required all patients to submit to this unnecessary and unwanted procedure that is intended to provide the clinic with an additional revenue of $39.00 per patient while fully knowing that insurance does not cover unnecessary elective diagnostic redundant procedures. Texas Administrative Code Title 25 Part 1 Chapter 122 Subchapter C Rule 133.42, The Texas health services department; health services hospital licensing; operational requirements, strictly prohibits the exploitation and patients' rights. No health care treatment facility may force a patient to endure redundant diagnostic procedures not covered in the standard of care guidelines. This practice of mandating elective procedures resulting in out-of-pocket expenses is strictly prohibited. It is a very sad day when a disabled person is left stranded without proper care because his provider cares more about watching his bank account swell over his patient's ability to see. read more

Beautiful location and friendly staff. Their decorations are to notch. The reason I gave them 4star it's because. upon getting my glasses , I found out that my provider only cover frame for two years but will cover lens. 100%. I can leave them my old Frame and they'll add the new prescription but not responsible for missing frame no credit or replacement from them read more

First Eye Care Killeen - Lobby - Optometrists Near Me - Killeen, Texas

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Dr Reyes is THE most thorough & professional Eye Dr I've ever had. Just a caring, competent & very thorough experience Highly recommend Beautiful facility on site selection of many brands of eyewear Very positive experience Staff is friendly very helpful read more

Customer service is pretty poor. No sorry or apologies for their own mistakes. Representatives try to get you off the phone with a "we will call you back shortly " never do or did. In person rep poor customer service as well when brought my daughter in for her first ever pair of glasses and he ask the ten year old "do they fit?" How would she know what's right or how it supposed to be, she has never worn them before like I told him and he says well she can feel it and figure it out. ‍ no kindness or understanding. Won't be back! Pretty sad. Seems to be a pretty easy job and business. Very unfortunate. read more

I have been going to First Eye Care for years. Dr. Reyes is the best! Super thorough, doesn't try to sell you on things you don't need, and he's very kind. The assistants are all helpful and welcoming. I don't actually buy my glasses and contacts here, just do the exams. Would recommend! read more

This is for the Killeen location next to Cavenders. Dr Michael Reyes and the assistant are both great. They explain everything in easy-to-understand terms. Emily from the frame selection and fitting section knows her business and is friendly; she understands how to make a person feel just a bit better about the day. I have seen Dr Reyes twice in the past, I believe both times at Cove (maybe 1st time was in Heights?). Simply put, he is a superb D.O. I slipped up and called him Michael instead of Dr or doc and I hope he wasn't offended. But this place really does make one feel way better than "oh another doctor appt in the books". I've had places where either the doc or their staffs were great but not both. This is the rare place where everyone gets it right! read more

I feel tests were done with no real explanation, maybe for a eye glass vender but not part of doctor's explanation or exam. I don't feel the doctor took his time but rushed me through as he was behind. My prescription could be better so next year I will find another. read more

I recommend finding a different place to go to!!!!! The check in is easy, seeing the tech and getting into seeing the doctor is easy. the Doctor is nice also. ...PROBLEM... once you get done with everything the sales staff is going to rip you off. I just left out of there and everything was smooth as silk until I picked out a frame. My insurance has a $200.00 frame allowance. the frames I picked were listed in the store for $321 and some change. my copay was 121.xx Something didn't feel right so I passed on getting them. after some quick research I found the same frame on the Oakley website for the full price of 259.99, and they offered a military discount and with that applied the frames are 169.99 from Oakley direct. You can get way more bang for your buck on the glasses you want if you shop around and go someplace else. why pay double on your new set of glasses. Its a real shame because I have a hard time finding a doctor that I like and I like this doctor but does me no good to go see him if the front end sales team is going to rip me off. they have a nice facility also. I just wont cave to being ripped off. my business will go elsewhere from now on. read more

On 18 April 2023 approximately 1300 hours I went to this place of business 3124 Central Texas Expwy in Killeen to pick up my wife glasses. I went to the front desk to check in at the counter. The nice lady told me to have a seat over there at the blue chairs and someone will be with you in a minute. As I was waiting for some to come help me with my two year old son. Another lady came to assist me and went to go get my wife glasses for me. As I was waiting with my son at the area I was told to wait and man name "Dr Green" came over to where I was told to wait and brought another lady over to where I was told wait and he look at me like I was wasn't shit in the most disturbing, disrespectful way like was to not over there. I will never will be doing business with with this company again. I see how this place treat there customers. If you decide go there do not repeat let Dr Green help you at all. I will not tolerate anyone being disrespectful to me in front of my son!! read more

This review is for the sales manager. He assisted a young lady that was helping my 2 sons with their glasses. I requested the glasses to be make the same same that I got them the last time, no upgrades. He charged them $85 for the higher AR coating add-on although the insurance fully covers AR coating, UV coating and scratch resistant separately. He stated they couldn't get it like that and had to get the AR coating package. He made the statement that people don't want to pay anything for glasses outside what the insurance company pay and stated that I shouldn't put the "cheap coating" his words not mine on my sons glasses. I am still not happy with the way he talked AT me and he lied to make a higher profit by charging for the higher add-ons instead of offering them the add-ons that charge no copay based on the insurance. He has no integrity whatsoever and I am going to speak to someone on how he treats the customers. I am going to request an itemized copy for the glasses for this year and for the last year and if it is not what was requested I will be filing for an unauthorized charge with the bank. read more

This would have been 5 stars if it wasn't for the Unfriendly front desk lady. I injured my eye really bad and my husband called and got me in the same day! I got lost (had trouble seeing) and they were still where nice enough to accommodate me being seen. When I walked in, the front desk lady seemed very annoyed and was having a bad day possibly? I walked in saying how Sorry I was for being late and how much pain I was in. She said nothing other then that I was going to have to fill out paperwork. She handed me the clipboard then promptly used hand sanitizer as if the clipboards were dirty. I filled out the paperwork then returned asking question on what I had left blank, she interrupted me and flatly said you don't have to fill that out. I then tried to hand her my pin, she just stared at me like I was CRAZY. Never saying anything, I caught on to the idea that she didn't want to touch my germ infested pen, so I put it back in a cup. She then used hand sanitizer again! She truly made me feel like I was a GERM!!!!!!! They took me back very quickly. Doctor assistant was very kind. Doctor was in very quickly. He has such a warm and kind spirit. He also was kind to my baby, that had to be with me. He was not annoyed that my son tried touching all the tools! He took me out of my pain very quickly. Explained to me in detail what had happened and what was causing my pain! If it wasn't for his amazing customer service and attention to making his patients feel at ease, my experience wouldn't have been a good one. My exam cost was $80 dollars, which I thought to be on the high end, but was relieved to be out of pain with my eye patched up. I have to return tomorrow to remove my patch. Maybe I should shower in hand sanitizer before coming, so the front desk will SMILE. Customer service at the beginning always sets the tone to how a practice makes patients feel. This place just had an AMAZING doctor that changed my mind. read more

The service wasn't bad. I'm upset that after $400 after insurance, my optometrist gave me two different prescriptions. The correct one for my glasses and the same strength on each eye for my contacts. (One eye is stronger than the other. ) now I've got a year's worth of contacts I can't use because everything's blurry in one eye since they became accustomed to the two different strengths from my glasses. I hadn't worn glasses in so long, I used them daily now and didn't realize the gravity of what they did until recently so there's not much that can be done to fix it. read more

I've been going here for about 3 consistent years now. I was originally referred after having some contact lens issues. The staff & Dr. Lucas are always super friendly & knowledgeable, quick and efficient. My concerns are always addressed and I'm always provided options when it comes to contacts or glasses. They have the best selection for eyewear in the city. They also offer discounts in some cases. I plan to continue going here annually for my glasses and contacts prescriptions. read more

Dr. Sally Hamissou is awesome! She is very personable and thorough. Takes her time to really make sure you understand everything as well. This was probably the best optometrist I've ever been to! read more

Glasses looked great. They were patient with my 5 year old during the exam. It took a while to schedule the appointment and it took the full two weeks to get the glasses. They seemed impatient when he was putting the classes on for the first time. read more

Very efficient and very professional. I did not have to wait and I was shown right in at my appointment time. The technician and the doctor were very knowledgeable and we're happy to answer all my questions. Dr. Reyes explained everything to me as he was doing it. read more

My daughter wants to give 3 stars, my wife 2 stars. My daughter said the staff and doctor were nice to her. My wife said they were not. The major complaint was the quote over the phone. The quote was $96 for the exam and $80 for the boxes of contacts. My daughter gets the exam and my wife goes to pay and suddenly there was an additional charge of $80 for the CONTACT FITTING. My daughter has been wearing contacts from this place for 2 years. read more

Ok, let me start by saying its a shame the Dr employs such incompetent and judgmental staff members. Myself, son and both daughters had appointments. The reception, the Dr, the exam, all great; the problemsssss began when handed off to the frames & lens side. First, my paperwork with all of mine and my 13yr old daughters personal and medical information on it was left face up while another person was seated at the desk the paperwork was located. I personally had to go and interrupt to pick our information up. The employee says "it's fine, I'm right here. Uh, no, it's not fine, ever heard of HIPPA?? The stranger sitting there even stated "yup, i could've easily snapped a picture on my phone, and created a whole other identity online, that's what i do for a living." As I grew increasingly angry at how nonchalant the employee was acting, I decided it best I leave. Shortly after leaving I received a phone call from the receptionist stating that I took some paperwork that she needed . Still upset I began to explain to her that I wasn't coming back. I explained to her what had happened regarding my paperwork and how I was weighing my options in regards to contacting an attorney over this matter. She apologized and then stated she wanted me to speak to a manager, which leads to Frank the office manager. I missed a call and received a message from Frank that same evening Friday however was unable to reach him back due to their office hours. I contacted him first thing Monday morning at which point he began to explain "everything was fine," they "took care of everything," they "didn't need the paperwork," they "explained to their staff that they needed to turn their paperwork over from now on." Not seeking any monetary award, just the assurance nothing like this would happen again to anyone else I advised Frank that my oldest daughter and son were still wanting the glasses they had already selected as they were seen before me and my youngest. He assured me that everything was taken care of and that someone would contact me as soon as they came in. A week goes by and I receive a call that their glasses came in however my son's, which are very light reading glasses, lenses were defective but my daughters are ready. No idea of a date when my son's would be ready when I asked, just "i think he ordered them so it shouldn't be long." Already convinced this is the worst optical business in Killeen, I proceed to take my daughter to pick up at least hers. She walks in and walks out empty handed. When I ask what happened, I'm flabbergasted at her response. The lady that assisted her pulls out my son's frames and handed them to my daughter. When my daughter explains those are her brothers, the employee says " oh, we thought you were joking when you said which frames were for each of you cause boys don't wear pink." Uh, really? Why not? Homophobic much?? When I called to find out what happened because I couldn't believe they told her that. Low and behold apparently the lady that assisted my daughter answered my call. When I complain she ACTUALLY repeats "we thought they were joking when they picked them so we switched them," with no apology, no empathy, nothing...WTH??? WHO ARE YOU TO DECIDE WHICH FRAMES GO TO WHOM?? THEY picked them out, who are you to judge and decide pink is not a color for boys so they must have been joking!!?? Ever think to call and confirm before ordering them before using your homophobic, judgemental, senses to just assume you know what's best for my kids!? Standard business practice is to order what was requested, not what you think is "right" for the patient. Now we're inconvenienced yet another 7+ days while we hope they fix them. Bottom line..STAY AWAY FOR YOUR OWN GOOD...I WOULD'VE NEVER THOUGHT BUT THE WALMART VISION HAS TONS OF FRAMES(my youngest daughter and i got ours there) read more

Worst place to get glasses that I have ever been to. Do not waste your time or money here. From waiting too long for the doctor, to unhelpful office staff and manager, Frank, I would not recommend this place to my worst enemy. There are too many better options in town, to waste time at this office. read more