I would strongly suggest no one use this credit union. Ive been a long time member and I've been treated terribly. My identity was stolen and was used for over $200 in purchases. I had numerous documents proving this and when I provided them to the credit union, they refused to review them and closed my request for the funds to be returned to my account. This credit is operating under their own fraudulent rules. Im a senior citizen and to have been with this credit union this long and been treated so unfairly is a true showing of their ethics and standards, which obviously dont exist read more

We've tried to get two car loans through FFCU over the years, and it always has terrible customer service. The dealership they advertised they work with was even speechless about how unprofessional they were, mentioning they've never seen it to this extent before. We've banked with them for years and will now bank elsewhere. We're very disappointed. read more

the conns outweigh the pros. the policies suck and they rather have their customers go into debt then help. Disgusting logic for a credit union. read more

Absolute worst credit union I've ever done business with. Conflicting information long wait times could not pay off loan bank to bank. Had to get a cashiers check. read more

Had to go in and find out why my new card wasn't working. I was informed a concern of possible inappropriate activity had a occurred. The teller was very helpful in setting up my new card and also help me with another issue. She maid me feel like I was the only customer but I wasn't. read more

First Financial Credit Union - Banks & Credit Unions Near Me - Albuquerque, New Mexico

This is a terrible institution. I have been with them for over a year, and I have continual problems. 1. It took MONTHS to get my accounts into a trust I have. I gave them the papers twice in person and once by email. They said the emailed ones were missing pages. I sent them the supposed missing pages. They did not communicate with me until I asked them. It took weeks more to get done. 2. I received a large life insurance check. I deposited it in my savings. They said I couldn't spend it for 7 days. (Business days, btw.) I waited and then tried to pay some credit cards off. I kept getting an error. I messaged them and they said I have a daily limit of $3000. I have 130,000 in my accounts and can't pay off a credit card of 15000? I tried calling for days and couldn't get anyone even to acknowledge my calls. I went in person and they seemed to get my acct set up with a higher limit. I went home and tried at 2:30, 3:30, and 6:30. I was told it would be ready at 2:30 and then reverted back at 8 pm. They are liars or incompetents. I don't know which. OR both. read more

I can't recommend due to outrageous customer service that I received a few months ago. A teller so rude that I'll never forget the experience. Why would anyone want to deal with that? Go somewhere else. read more

New employees are very unprofessional, rude, and talk down to customers. I have banked here for ten years and never experienced anything like this before. Unbelievable. read more

The last time I sat foot inside, it was at the San Mateo branch, I have being with this bank since 2019 or so, I walked in there to see if I can get some type of statement or a receipt that I paid off my payment, I was treated like a criminal, and therefore I felt I was been profiled against, I was wearing my prescription sunglasses, standing in line, while 1 bank teller was the only one working, from the Supervisor to some of the employees were running around closing up doors, and the supervisor, or whom I assume it was the supervisor, the description of him, he looked either native, or Asian, seemed he was breaching security to one of the girls, and I heard her saying I'll keep an eye on him, not sure if they were referring to me, the tension inside increased and I felt uncomfortable, and not to mention the remodel of this location is horrible, never in my life have I ever being treated like that, these people are dangerous. read more

As your customer if I come to the drive thru due to it opening first, and whether I'm the only one there or not, if I need services that was once provided to me at the drive thru during my earlier days with this institution mainly a simple card replacement. I should NOT be told to wait until lobby opens. This is just one of the many issues I have.. Closing my account ASAP. read more

The first financial credit union on San meteo in Albuquerque i and my mom been long time members of this credit union. The staff are very friendly and very helpful and by far the branch manager of this branch is number 1 I feel all the employees at this san meteo location deserve a pay raise and each employee needs to be given an employee of the month or year award this is my 5 star branch. And coors branch too the employees there need to be given employee of the month or year award too they need a pay raise read more

Worst credit union. I advise never to manage your money here. They somehow managed to deposit my money into someone else's account and gave me the runaround for 3 days saying it would be reflected in my account and did not do anything unill I demanded my money back. Very unprofessional and would not trust my money here. read more

One of the best banks so far!! They are always so fast and very nice I've never had a single problem with the actual bank or the banking app. This place is awesome read more

Sara Nelson was extremely helpful and quite the looker. She helped me understand. And I feel a lot more financially stable

The best! Customer service. I refinanced home and the best step by step helped me. Very trustworthy. Great guidance. David M. In mortgage and Daisy extreme helpful. read more

The worst money institution I have ever dealt with. I financed an 80k auto loan and got on autodraft. I was a month ahead and told them to cancel the withdrawal a few months in to my payments. I did a docusign with Jahmar on March 6 and sent it in. Well the next month it was withdrawn anyway. "We have no record of anything" said Lisa and then she laughed about it. So I resigned the docusign and told them to refund my extra payment. She made a note that it was to go to my external B of A checking account. Later she said it couldn't be done, ha ha again. So I stayed in the drive through line for half an hour to get my 1142 dollars cash. The next day my external checking was credited anyway so I called First Financial. "I'm not sure why you were told it couldn't be sent to your external checking, we sent it today and we can't stop it." So now, I just received a $28 fee for overdraft of my checking. Just the worst ever, will refinance asap to get away from them. read more

Horrible location. Stood in line for 30 min to get into yet another long line where there's ONE teller here working and a ton of customers. The line isn't moving because the customer is old and senile and by the sound of it so is the teller. Hire new people please! This is Ridiculous! No customer service at all!!! read more

They have no concept of what customer service is. The branch is awful when you call they are awful too. Do not bank here I've had an account with them for 20 years and I'm leaving. read more

The customer service reps are rude and condescending. I am still waiting on a callback from the mortgage department to apply for a new home loan as well. The manager at the Rio Bravo branch is really nice but the rest of them need to be working away from the public. Maybe packing boxes in a warehouse or something. read more

Both the Downtown and Rio Rancho banks are terrible. I just became a member last month and I am already going to close my account. They have me running all over town just to cash a check, then they tell me that they aren't going to cash it. Now they won't allow me to close my account without going in putting it in writing. Is this good enough...CLOSE MY ACCOUNT!!!! read more

When the customer service representative basically scolds you and says that "my irresponsibility is not their responsibility", that's absolutely not ok. Crappy customer service. Closing my accounts by the end of week and taking it elsewhere. It seems a common theme is a lack of respect and customer service in this community. Except, instead of quietly stewing about it, I'm looking for a positive solution. read more

I've been with them for 20 years or so and I've never had problems with them like I have had this month!! They released a new application and promised everything would transfer over, guess what it didn't! They can't do anything about it and they can help us set things back up again. I called and waited on hold for 12 1/2 mins, she answered and after a moment I heard a bunch of buttons being pressed, then she said she couldn't hear me. Didn't even read any type of dead air script, just said hello I can't hear you and HUNG UP!!! Didn't even try to call back or anything! ! HORRIBLE. I had to leave work to go to the nearest location to get help!! read more

I have experienced bad customer service at all branches. Including over the phone. I have called and complained to a manager that seems to make excuses for all their bad customer service. I've been a member for over 30 years and get talked down by their employees as if I'm stupid. Yes, don't bank here. When I go ask for a loan, I get any other bank in ABQ., instead of this one. Sad. But happy to read about it, now I know I'm NOT the only one. read more

Even with all of the hustle and bustle I still was acknowledged and taken care of. Thank you for the great service. Plus I just LOVE how much this place gives back to the community! Have you followed them on Facebook? You need to, they give back constantly. read more

Krista Espanoza is a true professional. Every time my wife and I need assistance she is ready to help.She is a good listener,a good speaker and is extremely courteous.Krista is not one of those individuals who speaks at 90 miles an hour but instead purveys clarity and understanding.She shows no interest in rushing you through just to get you out of there.It is apparent that she likes what she does and wants to be there.It seems that nothing is over her head as she has shown her capability to handle and solve any situation.You feel like you have been friends all of your life.First Financial has a real asset with her as an employee. read more

I no longer live in ABQ so can't review in-office service on a current bases. If I was treated badly by one person I would go to the manager, if by several then I would move my money. I'm writing more about yelp. It seems their filter is set to remove anyone who gives a rating above one star. If you get to read this scroll down and read the not worth posting reviews. read more