This Branch has so many drive through , there is another building to process the extra 6 lanes…read more This must be a drive up city!

From the owner: Washington Federal is a full service bank offering Mortgages, Checking and Savings, CDs, Retirement…read moreAccounts and Business Banking. We're invested in your community. Member FDIC. Equal Housing Lender.

Albert Myers needs to be in charge of the bank This one star…read moreis for Wells Fargo. I have been a customer for 17 years and use online banking daily. The website kept telling me that my mobile phone was a landline and that I couldn't use it for Zelle. Although it accepted it to send money and it used it to text me notifications. I called CSA one and she said she would take care of it and that it would take 2 or 3 days to correct, Got an email that this broke my link with my Quicken so called back and got 2nd CSA and he said he couldn't do anything so I asked to be transferred to a CSA in the USA and he said sure and transferred me, while on the line with CSA three I got more emails breaking my account, I asked CSA3 if she was in the USA and she said no so I asked her if she could transfer me to a CSA in the USA and she said it would take a bit, would I hold, told her yes, then CSA4 came on the phone, told him about the phone number then the emails, 7 total during these calls, that kept breaking one thing after another. Now I can't access my bank account or my car loan, can't access online "Your Wells Fargo credentials are disabled" and the number listed is the number I called each time, so I asked CSA4 was he in the USA and he said yes in Texas. CSA4 said he couldn't help me, I would have to go into the bank on Monday, this happened on Saturday. I asked him if my debit card would still work and he said yes, just my online access was messed up. Monday morning I went to the local Wells Fargo Bank and we sat for a while, there were only 2 bankers and 2 tellers in a huge building. A woman banker came out, I asked if she could fix my online access and she said no, they didn't take walk ins anymore. I would have to make an appointment. She said go the tellers and tell them I need an appointment, The young lady teller (there were only two)told us that the next available appointment was Wednesday October 29, 2025 at 3:30 so we said ok. I went outside and visited the Wells Fargo website, as a guest, there were appointments available October 28 but the teller lied to us. Then I had to go to the Walgreens for a prescription and I was told that my debit card was denied so four phone techs and 2 bank employees conspired to not only lock me out of my accounts but locked my debit card as well putting my health in danger. I can't answer for other offices but Silver City, NM Wells Fargo just needs to close if they can't find polite, professional, helpful employees that don't do childish things. 10/29/25- This review is 5 star for Albert Ray Myers Wells Fargo banker, at Silver City, NM Wells Fargo. Mr. Myers worked to get our online access and our debit cards fixed. Mr. Myers informed us that the bank does still allow walk-ins, and he worked with the banks support system for one and a half hours to get our access to our accounts back. He was very professional, polite, attentive, helpful, and pleasant to talk to and easy to work with. We have had an account with this bank for 17 years and this is the first time we had a problem but it was a doozy and very frustrating until Mr. Myers took care of us and resolved all the issues that had been going on for 5 days. Thank you Albert Ray Myers!

This bank has gone doenhill. They remolded taking out 5 teller windows leaving room for two. This…read morebank don't have financial advisor unless you have a appointment. I miss signing in the book to talk about loans. This bank locked up the bathrooms, no more public restroom's. They once was open on Saturdays closing at noon to help people that only have the weekends off. This bank has lost its charm.

I love Western Bank. They are friendly, caring, and bend over backwards to help us local…read morebusinesses. I always highly recommend them to everyone who asks.

Western Bank is the best bank in Silver City. We have banked with them for the past 10 years and…read morethey have always been super-helpful and (no pun intended) on the money. Very friendly and professional staff in a very professional environment, ready to assist you, in a conveniently located branch in Silver City. We have never experienced any problems and, when errors were made, they were resolved right there and then on the spot. If any problems arose, they would call us on the phone and, every year, we have received postcards wishing us Happy Birthday! It does not get any more personable than that. They have always been there for us when needed. We have been able to secure mortgages, auto and personal loans quickly and without any hassles, at very competitive rates. We would not hesitate to recommend this bank to anybody moving to the area.

I've done business with several banks here and well beyond. This is one of the best two banks in…read moretown. The young man at the teller window is extremely helpful and knowledgeable.

Dropped by the Silver City site. There are multiple drive up windows. I found the door, which…read moremounted a sign saying "No banking business inside, use drive through". I wanted to judge there accessibility and friendliness. Fail...