Albert Myers needs to be in charge of the bank This one star is for Wells Fargo. I have been a customer for 17 years and use online banking daily. The website kept telling me that my mobile phone was a landline and that I couldn't use it for Zelle. Although it accepted it to send money and it used it to text me notifications. I called CSA one and she said she would take care of it and that it would take 2 or 3 days to correct, Got an email that this broke my link with my Quicken so called back and got 2nd CSA and he said he couldn't do anything so I asked to be transferred to a CSA in the USA and he said sure and transferred me, while on the line with CSA three I got more emails breaking my account, I asked CSA3 if she was in the USA and she said no so I asked her if she could transfer me to a CSA in the USA and she said it would take a bit, would I hold, told her yes, then CSA4 came on the phone, told him about the phone number then the emails, 7 total during these calls, that kept breaking one thing after another. Now I can't access my bank account or my car loan, can't access online "Your Wells Fargo credentials are disabled" and the number listed is the number I called each time, so I asked CSA4 was he in the USA and he said yes in Texas. CSA4 said he couldn't help me, I would have to go into the bank on Monday, this happened on Saturday. I asked him if my debit card would still work and he said yes, just my online access was messed up. Monday morning I went to the local Wells Fargo Bank and we sat for a while, there were only 2 bankers and 2 tellers in a huge building. A woman banker came out, I asked if she could fix my online access and she said no, they didn't take walk ins anymore. I would have to make an appointment. She said go the tellers and tell them I need an appointment, The young lady teller (there were only two)told us that the next available appointment was Wednesday October 29, 2025 at 3:30 so we said ok. I went outside and visited the Wells Fargo website, as a guest, there were appointments available October 28 but the teller lied to us. Then I had to go to the Walgreens for a prescription and I was told that my debit card was denied so four phone techs and 2 bank employees conspired to not only lock me out of my accounts but locked my debit card as well putting my health in danger. I can't answer for other offices but Silver City, NM Wells Fargo just needs to close if they can't find polite, professional, helpful employees that don't do childish things. 10/29/25- This review is 5 star for Albert Ray Myers Wells Fargo banker, at Silver City, NM Wells Fargo. Mr. Myers worked to get our online access and our debit cards fixed. Mr. Myers informed us that the bank does still allow walk-ins, and he worked with the banks support system for one and a half hours to get our access to our accounts back. He was very professional, polite, attentive, helpful, and pleasant to talk to and easy to work with. We have had an account with this bank for 17 years and this is the first time we had a problem but it was a doozy and very frustrating until Mr. Myers took care of us and resolved all the issues that had been going on for 5 days. Thank you Albert Ray Myers! read more

This bank has gone doenhill. They remolded taking out 5 teller windows leaving room for two. This bank don't have financial advisor unless you have a appointment. I miss signing in the book to talk about loans. This bank locked up the bathrooms, no more public restroom's. They once was open on Saturdays closing at noon to help people that only have the weekends off. This bank has lost its charm. read more

Pease ignore the "4 year old" and legally impossible "10 month old" complaints. This is a top notch bank! Albert took the time to help me get established. Daisha is amazing! VERY knowledgeable. Teresa, Valerie, and all Tellers were courteous, personable, patient, and helpful. read more

Waiting in a drive through line for 40 minutes to deposit your money is ridiculous! We can not walk in because of Covid, there needs to be more tellers!!!! This is unacceptable! read more

Now here's one business I don't see how they can stay open for business. The place is usually empty. Except this one time. I just wanted to deposit money in my moms account. Didn't want anything else and they wouldn't let me because I'm not on her account. I could understand if I wanted to know her balance, or want to withdraw, but I was just putting money in. Policy, maybe but I waited in a small line of six people and they only have two tellers. And it took a while. So when I finally got up to the window to find out that they won't assist me, was very upsetting and disappointing. I'm coming to find alot of the businesses here in Silver City New Mexico are like this. Nobody wants to work in this town. The only businesses that are doing good are the dispensaries. I can honestly say this town is going to pot. And I hope not, but I can see it turning into a ghost town. I don't usually point fingers, but I blame parents and the government. read more

They have no respect for the Customers waiting in line in drive-through they served people before me even though I was before them and when I complained they canceled my transaction read more