We live about an hour away, but found ourselves needing a physical branch to take care of some…read morebusiness. We stopped in around noon on a Saturday. We were immediately greeted at the greeter station so she could assess our needs. We were sent to the teller station. There was no line, which is always nice. The member service rep was friendly and very helpful. She also changed some addresses for us quickly at the teller area which we were grateful for. We've always been fans of NFCU. We always get wonderful service... regardless of whether or not it's in person or on the phone. 100% recommend.

Ashley England is absolutely amazing! She is very professional she takes her time with you - you do…read morenot feel rushed. She is very knowledgeable. Thanks again! It's so refreshing to be able to trust someone to do their job.

When I recently purchased my car, the Dealer ran financing across multiple auto loan providers, and…read moreI was shockingly surprised at CCU's low rates! I had never heard of this CCU before, despite having experience in the banking industry. They have been easy to work with and again - the rate was amazing! I've seldom left a dealer happy about my payment before, but my experience with BMW of Louisville and CCU changed that. If I had any critique, I would only mention that their website isn't as user friendly as my household banking (Chase). That being said, I can deal with that for the value I am getting.

I was a member of Louchem Federal Credit Union when Commonwealth took over. I thought the branch I…read moreused would become this cold, unfriendly branch, but I was wrong. The people still make it feel like the old Louchem location. I really appreciate that kind of customer service.

This is a great bank with a 5 Star rating from BankRate. Unlike the 1 star review from years ago,…read morethe bank personnel were welcoming and I easily set up a checking account bearing 2.27% interest. For my money that's better than money markets and CD's. For anyone who tends to keep a large amount of cash in an account this is a hidden gem in Louisville. The one small drawback are ATM fees at other banks and overseas. To solve that issue keep a cash account at another bank with free ATM use worldwide.

Great, convenient location with friendly, knowledgeable staff. Also, some of the best personal and…read morebusiness checking account options in town!