I am beyond frustrated with Eric and this office. My husband and I have been with them over 15yrs…read more Back in 6-2017 my car was hit while it was parked in a parking lot and I WAS NOT IN MY CAR!! Two other cars were involved in this accident . The lady who hit me has State Farm herself and the other lady has another insur company . I was told within minutes that I would not have to pay anything to get my car fixed. I took my car to a approved dealer and had to pay out of my own pocket $500!! It has been over a yr and I am still waiting to be refunded. When I suggested they charge that cost to the other State Farm cust , they said they wouldn't do that bc they didn't find her at FAULT!!! NEWS FLASH neither was I!! I was not even in my car. It should not take a so called GREAT Standing Insurance Company over a year and half to give a very loyal customer back $500 ...money I should have never been out of pocket with to even begin with. When I have made calls to see where the claims is, they tell me that now both other parties are claiming medical and it can take years!!! This is unacceptable . State Farm Should take better care of their customers . They could so easily cut a check today for my out of pocket expense!!! There is no reason that I should be put off!!!! Lisa Mitchum

This office has always been very helpful. They're professional and warm and know me. Plus, they…read morefound a way to save me money when my kid started driving--it still costs a lot to have her driving, but it's a lot less now with the discounts she qualified for. I'm so glad I switched here.

Deeanna could not have been more knowledgeable and thorough with my tax problems. I contacted her…read morewith my "emergency" even though I had sat on it for about a year and a half. She wasted no time and had everything resolved in about a week! If there was anything that she did not know, she wasted no time in finding the answer. Her instructions to me were crystal clear and allowed me to get everything filed that I needed. I highly recommend Deeanna Alford for all of your personal and small business tax needs.

Charlene is amazing! She makes doing taxes a piece of cake. Had an appointment at 10, was out of…read morethere before 11. If we wouldn't have got to chatting it probably would have been quicker but that's my fault. Highly recommend you see her.

Let me just begin with a disclaimer, my family and I never actually go out of our way to complain,…read morewe are all in the service industry, but woah. DO NOT BOTHER the ladies that work here with your business. Last week my mother and aunt went into the h & r block in LaGrange, Ky to do my deceased grandfathers taxes from last year. First off, is it normal for a tax professional to request that you leave the tax information behind so they can do it on there own time? Because my mother was told 'I don't have time to sit down and do your fathers taxes, you'll need to leave the information here and ill set up an appointment for you all to come sign the information and pick it back up'... my mother and aunt agreed and set up the appointment to come back and get the taxes, but were skeptical because they weren't required to do the same when my grandmother passed, or ever when doing their personal taxes. Mind you, my mom and aunt were made aware that this lady did not know how to do the taxes of my deceased grandfather and that she was left a trail of sticky notes by a co-worker that vaguely described how she was to perform my grandpas taxes. Upon arrival to get the information back, my mother and aunt were asked to sign papers by the receptionist, the woman who did my grandfathers taxes was still assisting another client. The papers stated that they were declining the 'Peace of Mind Agreement' on the taxes, which is something my mother and aunt expressed that they DEFINITELY WANTED to pay for and agree to in the calls and days leading up to the appointment. So my mom said she wanted a new agreement, one that stated they were receiving the peace of mind agreement they requested. The receptionist, who seemed extremely off put by the situation, asked my mother and aunt to wait in the waiting room while their tax lady finished up with her client. 45 minutes passed of my mother aunt in the waiting room. While waiting, my mother and aunt were discussing having the taxes reviewed by a CPA just to be on the safe side. This was apparently overheard by the receptionist..... Tax lady emerges, stating that she will have to type up a new agreement, and that they would have to come back if they wanted a new agreement made, to which my mother and aunt understood and made an appointment for the following Tuesday... the tax lady also seemed upset with situation, but my family trusts H&R block and my mom even proceeded with setting up an appointment for the same lady to do her personal taxes. Today, while at work, My aunt receives a call from the tax lady. Mind you, my mother and aunt both work at the same facility. Tax lady states, and I quote, "All I hear last night and today is how you and your sister are displeased with how I did your fathers taxes. I am a professional and don't need this to hurt my reputation, or this assault on my character. I will be refunding your money and giving you the information back, and you can tell your sister I wont be doing her taxes this year either.".... my mom had already set up an appointment with this woman to do her personal taxes cause she did in fact trust her, not minding the discrepancies in the agreement she wanted fixed. My aunt makes my mother aware of the out-of-character call she just received, to which my mother begins attempting to reach her to correct the matter and let her know that she did not mean any disrespect. She has not answered a single phone call from my mother. She has yet to contact my mother back on the matter, and my mom is distraught with how she was demonized by the staff and professionals that work there just for being concerned and asking questions, and being gossiped about amongst the staff. If these people cant handle the stress of concerned clients dealing with the taxes of their deceased father, these people shouldn't be allowed to operate in this line of business. Also, the question arises, Was it the receptionist gossiping about what she over heard that sent this tax lady over the edge, or was it the tax lady who was unsure about her work that made her drop them as clients? Either way, get it together. After having our taxes done by H&R block in LaGrange for years, we are all left with having to find a new tax agency, while filing formal complaints with H&R block about the conduct of this office. We find out this 'tax lady' OWNS 2 H&R BLOCK BRANCHES! This was the OWNER that dropped my mom and aunt as clients!?! Sucks I had to write this, but everyone should be made aware of this conduct. Just as if I or my mom would be held accountable for our actions at our places of employment, so does this woman. Off to Jackson Hewitt for all of us I guess!

It's so nice to have a bank that is local and has staff that are very friendly and helpful. This…read morelocation is very easy to get in and out.

Had an amazing experience with Duncan today while opening up a new account…read more Very nice and professional.

Bryan Jackson Insurance has covered rental properties for me in 2 states since 2011. I recently…read moreexperienced a problem where nobody told them I had sold 1 of my properties. When I got a notice that the premium was late, I contacted them and Annie immediately explained what she needed to close out the account so I could avoid premiums from the date of sale forward. I am fortunate to have my properties insured by State Farm.

First, I want to say my experience has been great with State Farm. I have been a customer for many…read moreyears and have never had issues with any claims But more importantly, Bryan Jackson and his team are top notch! Everyone I have dealt with in this office has been so helpful and very professional. When I had questions about a claim, Jordan was super helpful. Today I met with Bryan to go over all my policies and information. I truly felt like he was interested in helping me make sure my coverage was adequate and not just trying to sell me something I didn't need. He actually told me it looked like everything was where I needed it. How many insurance agents do that? I am so pleased Bryan and his staff. If you are looking for a knowledgeable, professional, and honest agent... go see Bryan Jackson!

This bank never let me down. I recommend this bank to everyone all the bank Tellers are very…read morefriendly and very helpful. That's pretty much all I got to say right now. Hope this helps everyone who reads this I've been with this bank for over 13 years that's all.

I would NEVER recommend this bank. When cashing a check…read morewritten on an account of this bank, in person AT PNC Bank, with proper ID, I was charged a 2% "FEE" since I am not their customer, only the person who wrote me the check was. PATHETIC! I thought all banks were required to honor checks legally written by their customers. And my father, a member of PNC bank for over 30 years, who wrote me the check, was angered by this. If I can influence EVEN ONE person to skip this bank because of its predatory practice, it will be worth the fee I had to pay to prevent another travesty. Shame on you PNC Bank!

I have been a member of this branch for years and they have always valued me as a customer from…read moreimmediately calling me when my ATM card was compromised with charges onto my account in a different part of town while the card was in my hand sitting on my couch here in Crestwood. Every employee is so personable and Greg is hands down the best. I highly recommend this location.

I have been banking with republic bank in prospect for15 plus years. In that time there have been…read morestaff that have come and gone. The one person that has not changed in all those years always greeted you with a smile. Would bend over backwards to help you and much much more. Standing in the parking lot everyday rain or shine during the pandemic to help republic customers. She is a real treasure to her customers! With that said I would like to personally thank her. Thank you! Susan Davis.