Everything is always handled in an efficient manner. The place is very clean and the tellers are…read morealways friendly. Bonus that it's open on Saturdays too. It's also never crowded and the drive through moves fast. Great bank.

It's a bank, you keep your money there and get it when you need it - not complicated or surprising…read more I just started a free checking account and will most likely upgrade to an interest bearing account soon. Like most banks these days the rates are incredibly low. I do appreciate that my first box of checks was free. The staff is friendly and there's never a line mid day to make transactions.

Always so helpful and remember you. Feel more like a personal banker. Never have long waits…read moreeither.

This is a clean, organized, customer-oriented branch of a major bank. It is professionally staffed…read morewith executives who are capable and willing to handle my personal assets with skill and direction. It's a pleasure to walk into Regions Bank on Shelby Drive here in Memphis and efficiently handle my personal banking chores !

The service was professional and very informative. All of my questions were thoroughly answered and…read moreaddressed. The building was clean and social distancing enforced.

I have been banking with them since they were Wachovia. I am still impressed with the service and…read moreattention I receive whenever I visit. I strongly recommend this bank.

These guys are 95% great. Used them for both business and…read morepersonal. Responsive and helpful for the most part. Have used East Memphis and Germantown locations with great success. Only had 1 person totally ignore my calls on an issue. I gave upon him.

Independent Bank in Germantown is a gem. The staff is always friendly, welcoming, and ready to help…read morewith a smile. You can tell they genuinely care about their customers--not just as clients, but as neighbors. It's refreshing to walk into a bank where you're greeted by name and treated like a person, not a number. Great people, great service, and a hometown feel that's hard to beat. Highly recommend.

Opened my account in 2016. Well established historical bank, helping the communities with their…read morefinancial endeavors. This location is closed. (2) other locations.

The customer is definitely not a priority! In the front of this bank is a parking lot but for…read moreemployees only which wouldn't be so bad if they had customer parking somewhere. I was told to go behind the bank an park but it was not free bank customer parking I had to pay to park. I would understand this better if there was just no available parking but to have a empty parking lot with all of 4 cars in it and tons of empty spaces, you guys could at least give the customers a cpl parking places. This might be why you guys only have a few employee cars is because you don't get enough business for a full staff.

I love this bank- super friendly- so great to work with and Rebecca is amazing. Anytime I need…read moreanything Rebecca, Amy and whole staff are Johnny on the spot and super helpful. Thanks for the continued great service.

Trust dept is incompetent, dishonest, and self-serving. Their 2 duties: to pay the bills for my…read moreelderly parents and get their income taxes filed never got done. I asked about that multiple times, as well as asking about changing address from the previous trust company. Each time I was told "we're taking care of it". Today I found out my parents' life insurance policies lapsed 2 months ago because they were never paid. Because the trust officer was quick to make excuses or even blame me every time I asked for updates she didn't have, I kept proof of having given her the necessary information to get bills paid. She was quick to coerce my parents to sign on for things that benefit her, such as wanting them to refinance a house (at age 96! with an already low rate mortgage?) through her bank, of course.

Can't say very good things right now. My wife and I asked at the branch if a cash deposit before…read morethe bank closes would cover the charges set to go through the bank that day. We were told that, yes, if we got the cash in before the bank closes we would be fine. Today, my wife went to buy groceries and we are negative. There were 180 in overdraft charges. Called the bank to be told that what the lady really meant was if it got in before the registers closed at 4:30, not when the bank closes at 5:30. That is very misleading and my family doesn't have grocery money for the weekend now and the bank is saying that it wasn't there error.

I am EXTREMELY impressed with this bank, their employees but most of all - their services! They…read morehave helped me with my business, they have the best online banking system that is so easy to navigate and is user friendly! Everyone who works there is so respectful and will go above and beyond their call of duties. Big plus in my book, considering I have 3 other bank accounts! :)