I opened an account with Aaron Z Kipfmiller and he was beyond pleasant. Then, the next day he…read morecalled to make sure everything was going smoothly. He made me comfortable and I was in and out within minutes.

I am fed up businesses doing everything in their power to not answer their telephone. What kind of…read morecustomer service do you have when you can't even answer the phone for a potential customer who has a question? I am not interested in talking to your stupid robots or your AI artificial ignorance. I had $144,000 cashiers check for a certificate of deposit (CD) that is now going to go to another financial institution because you wouldn't answer your phone all day yesterday. You sent me everywhere in cyber world except to a human. You not answering your phone was a red flag ...and I listened. It looks like your reviews suck as well. YOU.... will now be connected to my middle finger.

Have been customer of theirs since 1983 and they have been great to deal with. Never have a…read moreproblem with them and when someone hack my account they told every step to make sure my money was safe and explained how that could happen. Very happy with the Credit Union.

My original trust was made with Monroe Bank and Trust. Recently I needed a certification of trust…read moreexistence from Monroe MI. FMB Private Wealth Department. After many attempts to get to the Private Wealth Department, I finally got to speak to Marshael Murphy 10/19/23. He said there was nothing he could do to help me. I asked if I came in with my trust and sat down with FMB attorney and stated that I was the grantor and trustee and that nothing had changed would they be able to issue a new certification of trust existence. He stated that he would talk to the trust attorney and get back to me. 10/30/23 After not hearing from Mr Murphy I called and he stated "What I wanted they can't give me". That I had to contact my own attorney and have him issue the certification if trusted existence. I would not recommend this bank for a trust.

I am so disappointed in First Merchants Bank. Monroe Bank and Trust people assured me that the new…read morecompany would be just as easy to work with - but with more benefits. It was okay for the first year. This month I needed some help with my mortgage, and I tried contacting them starting the 11th of the month. It took three more attempts to finally find out what I would need to get assistance - and by then my payment was late and my credit took a 70 point hit. In addition, their way of assisting was so far from how MB&T did it, it would not be worth bothering. If they had not taken three weeks to respond to my emails, and phone calls, I would have done something other than allow the payment to be late and hit my credit. I just kept assuming I would be getting accurate and timely assistance and that did not happen. I am very upset that they put me in a position of such a credit hit. I didn't deserve their lack of caring. I really tried to do the right things....

Management is rude and unhelpful. Refused to provide me with accurate information regarding…read moreaccounts that my name was on. My account was mismanaged by bank staff. The manager - Carrie Johnson is extremely unprofessional and mistreats customers. Do not bank with this institution.

Have you ever had an account with a bank and they refused to give you past receipts for mortgage…read morepayments they paid out of your money on your behalf? Yeah, that's what this bank is doing. They paid my mortgage payment late multiple times and are refusing to take responsibility and remedy this. I am having to take them to court. How disgusting. Do not bank with Monroe bank and trust. If you have a trust, definitely do not allow Monroe Bank and trust to manage your account. (From the investment side, they did below average as well.)