What a delightful experience I had a terrible time at PCN bank only minutes prior to walking…read morethrough the door, couldn't get help at PCN despite there being several people there and zero customers. I immediately went to Prairie State Bank & Trust and they made it all better! Alyssa helped me immediately and I was done in under 20 minutes. She took my info, set the account up, explained the paperwork, and not once did I feel rushed or overwhelmed (or like I was a bum for wearing work clothes). The entire time she was very professional and sweet. The building itself is nice and clean (even the parking lot was spotless lol). My butt should have listened to my mom and gone here first! Thank you Alyssa and Prairie State Bank & Trust for taking such good care of me after PCN failed miserably.

From the owner: Prairie State Bank & Trust has the size, and products and services to meet your growing needs, and…read morewe remain fully committed to the high level of customer service derived from our community banking roots. This unique combination gives rise to our slogan: Progressive Banking, Traditional Service. Prairie State Bank & Trust is fully owned by American Central Bancorporation, a family-owned bank holding company. American Central Bancorporation and Prairie State Bank & Trust are committed to community banking for the long term. We intend to continue to differentiate ourselves through exceptional service, innovative ideas and flexible loan and deposit structuring to not only meet, but exceed your expectations.

Everything goes well. It's always a good experience working with them. I actually use the one on…read moreUniversity in Urbana.

My mother was a member. She passed and the customer service in helping us to close her accounts and…read morepay her bills was less than 1 star. They put us through so much hassel, and would not give us information even with a death certificate on file, they sent her mail saying she broke a contract by not paying a loan. After working with multiple people and facing the same horrific service by all, we find out....she had insurance on the loans the entire time and we were beneficiaries to it! 4 employees missed this, ignored our attempts to pay, would not help us in anyway other than to send, in my opinion, inappropriate mailings all while they were paid. Disgusting. I am pulling my direct deposit, and everyone we know is done with them. This is ridiculous.

If you have put John Peck on as an employee, then you've got to be a good bank. So glad for y'all…read more Sissy

My rating is just average. I'm looking to join a new bank, and was hoping that the website would…read moregive me enough information to understand HOW the various checking account options work. Does this bank charge for mobile deposits (checks made out to me deposited via the app)? ever? always? Does it charge for any other kind of digital deposit (paypal, venmo etc)? I can't figure it out - it's like they don't really want me to know about how their accounts work. Sadly, this is likely to mean that I don't find out whether it's good to bank at First State. I'm not going to gear up to switch banks unless I can find one who still has what mine used to have before it was acquired by a bigger bank. I know websites take work, but building a static page that really lets folks know about the accounts the bank offers is NOT hard. Disappointed,.

never issues. Chase has been there for me for years. Problems no I have always felt my money was…read moresafe in chase! if i have questions they answer them in Justice IL, Tinley Park/Orland and in rantoul

This is the worst bank on the entire planet. Do not do business here. If you do, you will be…read moresubjected to extremely poor customer service by poorly trained employees. I mean this place is the worst of the worst.

I would give it less stars if I could. The website is convenient enough to offer you multiple times…read moreto come in and open a bank account. But the manager has set it up to where from 11 to 2 they just won't help you open an account, regardless of your appointment. All those times are listed as available on the website, you can set up an appointment at 11:30 if you want to but you're not gonna get seen until 2 because the manager stated she doesn't staff for that window of time. If you're going to claim to be able to open bank accounts on your website, you should probably handle the schedule more appropriately. Isn't 11-1 the time most working folks have lunch? You didn't even open until 9, you'd been open for 2 hours with almost no customers and yet all your bankers are out to lunch by 11? Ridiculous. After this hot mess, I headed straight to Prairie State Bank & Trust. They took care of me immediately and in less than 20 minutes (less staff, same # of customers). What's PCN's excuse? Does PCN just not like working folk? Are they strictly for retirees? Or do they just hate people who show up looking like they worked hard for their money? Here's my side rant: I should have known the second I walked in there... I asked to start an account and she just immediately corrects me "you mean open an account?" Seriously, wtf was that for? You knew what tf I meant, I guess you wanted to flex your education? Which is hilarious because you can't even manage a simple 3 person schedule tf outta here with your underqualified, classist, and privileged self.

This review is for the ATM services only…read more Seems that each time I visit this location and need to use the ATM the interior or exterior ATM isn't working. Just call it bad luck, I suppose. Can't speak to the customer service inside the PNC, as we pretty much do all of our banking online these days. Great location at the corner of Kirby & Mattis. Be careful in the parking lot.

The Whole Team is there to help! We make manual deposits in the lobby - just to see the sweet pup…read more Dogs can always put a smile on your face! And also through the Drive thru a lot. Prospect Bank is everything a bank should be. They are professional, kind and local. Everyone is welcoming as you walk in the door. A personal touch is so important today! You do not see the personal service with other banks... I look forward to banking with Prospect Bank for many years to come! 5 stars all the way!

Horrible customer service. They allow transactions to go through the account but when you call and…read moresay that you didnt authorize them, they wont do anything about it (or they will tell you they will and it takes 6 months to get your money back) I have had NOTHING but issues with this bank for my own account and my husbands account since I opened the bank account. would NEVER recommend this bank to anyone. EVER

We refinanced our mortgage with Joy Chapman at INB and we were amazed at how painless she made this…read morecomplex process for us. Joy is a knowledgeable professional and easy to work with - she worked hard to help us find an amazing rate and make the refinance process easy. We are very appreciative for Joy's expert guidance and knowledge of the mortgage industry, her attention to detail in helping us gather all of the necessary documentation, and her efforts to make everything as convenient as possible for us. We highly recommend Joy Chapman and INB to anyone in need of mortgage services.

From the owner: At INB, we are more than finances – more than a loan calculator or a credit card. Our goal is to…read moreassure our community is strong and that each of our customers lives a financially sound life. To do that, we offer mortgage loans, checking accounts, savings accounts, and even tax services and wealth planning. We even provide custom solutions to businesses and municipalities through our Treasury Services team. We're even home to the largest remittance center in downstate Illinois. We are stability, peace of mind, and commitment. At INB, we are a community.

Setup a meeting 5 days in advance with commercial lender Jason Eyeman. Showed up a little early…read moreand checked-in with the front desk clerk, then sat and waited for over 20 minutes. Then I asked the clerk if Jason knew I was there and she said "oh, he's out to lunch". Thanks for letting me know. Between waiting and taking time off/driving, an hour of my day wasted.

I don't have an account with this bank, but I went to the Urbana branch on Springfield Ave. in…read moredowntown Urbana to find out about the foreign currency exchange at their bank. The teller I talked to sounded impatient with me in explaining their service (her tone of voice, no smile, ways of answering, for example). She wanted to know if I'd be opening an account just for the currency exchange. If so, they "don't do that," she said. Again, the way she talked to me sounded like "looking-down-on-you" or "are-you-just-taking-advantage-of-us" to a potential customer because I was willing to keep the account for some time (to which she said, "ok"). She's supposed to be a supervisor, as the sign at the counter suggested. Her rather straightforward, no-mincing-word-talk sounded like this bank just wanted to make money, not to nurture loyal customers. I don't recommend this bank.