The people are always very helpful and cordial...helping with the things I dont always know.,are…read moreexplained to me...never a problem...helpful in everything...thats why I stay here...

After over three years into an auto loan, my wife dropped $30 while stuffing the envelope. Three…read moreweeks later I received a letter telling my that if I didn't contact them on labor day they will proceed with legal action and repossession. They received $200 and should have known there was a mistake. But repossession and legal action is their go to solution. Doesn't matter if you are a good customer, we're taking the vehicle and suing for the rest of the loan. BUYER BEWARE!

I don't need a nanny-state bank scrutinizing my purchases. I get it, it's all under the guise of…read morebeing "For my safety". But I don't care for being treated like a child, then talked to like an idiot. You have plenty of stupid people out there that are glad to be your customers.

Honestly what the hell. If you are going to be this behind the times in terms of services,…read moreproducts, amenities, and environment, you should at least offer good customer service. Nope. Rude. And unwilling even to change a $20 to ones. I have literally never heard of a bank unwilling to do so. Or even to recommend another bank that might. Run don't walk to the exits. This place certainly won't last and shouldn't.

Only bank here if you're only making deposits. That's literally the only thing they can really…read moreoffer you at this location. What type of bank doesn't have a change counter or do counter checks?

We are selling our home, and our buyer has chosen this bank to go through and we are still waiting…read moreto close after more then two months, it is excuse after excuse with no results. Have contacted management and gotten more insane excuses. Apparently VA tax exemptions are super hard to figure out!

Easy to do business. May have to have a short wait depending on time of day, however it is well…read moreworth it.

The tellers at this bank are EXTREMELY rude. They won't do anything that takes an extra second of…read moretheir time to help a customer. I only go to this bank once a month or less to do some shared bank transactions. My bank always requires a fax to release funds from a check. I asked if they would go ahead and fax it for me but they said they couldn't because they don't fax anything for customers that is under $1500. Since my bank requires this, I had to sit and argue with the teller until she got the worst attitude. She basically laughed at my frustration and got very short. The head teller even came over and tried arguing with me too. I had my bank call them right away and they finally did it. 10 seconds of their time that took a lot more of mine. This isn't the only instance they have been lazy and rude. The ISU credit union gives excellent service and will be getting my business from now on.