This applies to the 34th Street location too…read more I especially would like to bring attention to Brenda S at the Shallowater location and Denise W at the 34th st location. They go out of their way to make you feel welcome. This doesn't even really feel like a bank. I feel more like I've walked into my family's place of business. Everyone treats you like a friend. I highly recommend that if you're considering a bank or changing banks, People's Bank should be your choice. They have a great work ethic and dedication to their customers. Never bad attitudes, never without a smile. Thank you.

Great Bank! The customer service is excellent and the staff is friendly. Best of all, it is not a…read moregiant like Wells Fargo. First state is a hometown bank that treats me like a friend.

Perfect location for my Husband. He is a 3rd year medical school student and this makes life so…read moremuch easier for us. He can just deposit checks here or on the app or any of the other awesome locations. TTFCU gives us so many options all over Lubbock. Love their friendly service!

From the owner: TTCU offers checking, savings, loans, and credit cards.read more

Have to agree with Cindy R. Horrible bank. Can't remember the exact issue I had 2 years ago with…read morethem, but yea...something to the effect of being "scolded" by their staff and the assistant manager was lame. If Roger found her "difficult" then perhaps he should get out of the dealing with people and their money business.

Super convenient and the employees were friendly and helpful. These people obviously love what…read morethey do and they do it well. This Bank has taken great care of my entire family for years. Best Bank in Texas.

I'd give zero stars if it were possible…read more We had several accounts at this branch. One night during the blizzard this past winter my husband walked thru the bank property on his way to work. As he passed, the sprinklers suddenly turned on. The next morning I called to ask why the ran sprinklers just to wet the snow. I was told someone would call. A week later I get a letter stating our accounts will be closed in under 30 days. Sure enough they closed them - 6 months later for "inactivity".

City Bank in Lubbock is the best bank I've ever dealt with. We moved to Seattle almost two years…read moreago and couldn't bear to part with our bank, so we didn't. We still have our primary accounts through City Bank, and even across the country, they are incredibly nice and helpful every time we need anything. The APY rates are good and the benefits (like reimbursement at any ATM) are hard to beat. We plan to continue with this bank as long as possible!

The branch manager, Michelle Atkins, told me that, "sometimes you're just SOL."…read more Worst bank ever! They don't care about their customers at all and they don't care if someone steals money from your account.

Customer service regarding a fraudulent charge on my debit card. Absolutely awful. No help from…read moreFirst Bank, and no chance of appeal. First Bank also refused to answer my complaint to the Better Business Bureau, and sent my denial letter without a return address. What are they afraid of?

Service provided by this location banker was above par, excellent, professional, followed WF…read moreprocedures and friendly. Branch Mgr also very professional and cares about customers experience. Well done. Both handled my wiring funds transaction in a very positive manner. I will take all my business in future to them rather than other WF locations in Lubbock.. Good work!!

This Bank is in United Supermarket, went to make a deposit for work, and YES I have a personal…read moreaccount there also, but not for long. A teller name Jessica was as RUDE as I have ever seen. I was nice and polite and immediately said Thank you very much after transaction was completed, she completely turned her back on me and started talking to the teller next to her like I was not even present. I know that me and my little measly amount of money in your bank matters not BUT when she does that to someone MORE important it might be a big deal. Just thought someone would like to know.