Read through to the bottom is the recommendation…read more This review is for the Wells Fargo located on Hwy 49 & Bell in Auburn, CA. Wells Fargo stole $240.00 from four of my Savings Accounts with them, over the course of the past 5-6 months. Apparently, if the balance on an account dips below $1500.00, they take $12.00 for "Service Fee." So, in essence, I really do not have access to $6000.00 of my own money (4 x $1500.00)! Wells Fargo uses that money for loans and investments, so again, in essence, it is blackmail. "If you do not leave your money in our bank, we charge you $12.00 every month." Am I the only customer that did not know this? I have been a Wells Fargo customer since 1978, and stayed with them through all their financial problems, lawsuits, and fraudulent behavior, because they have always treated me, as a valued customer, and made things right. WELL, NO LONGER. I asked for all the $12.00 charges (all 20 of them) to be reversed because I was not aware of this new practice of theirs. The banker, Ampily Biju, who helped me was sweet and tried to credit back all the charges, but she was limited to only being able to credit two charges per account. She did a great job of explaining what she was doing throughout the whole process. But when I asked to speak to the bank manager, he came across as arrogant and rude. He stated that Ampily had explained to him what the situation was, and he stated that Wells Fargo has changed their policy (again, unbeknownst to me), and the branches are only allowed to credit two charges maximum on any account, in a twelve-month period. He further explained that this policy was to "treat everyone equally." It made absolutely no difference that I had been a customer for almost 50-years. Obviously, it no longer matters to Wells Fargo that they keep loyal customers anymore, because of the $144.00 in "Service Fees" (and making a lot of money from me, on interest, by financing the purchase of our two homes) they refuse to credit back to my accounts, they will be losing a faithful customer of 47-years. I may not have a lot of money, but Wells Fargo was founded on the basis of treating people fairly, and "Henry Wells demanded that courtesy dominate all transactions, and the company served all, regardless of creed, colour, or gender." This male bank manager basically told me (a woman) that my business is not valued by Wells Fargo any longer. I guess they have just gotten too big to care about the working class of people. "As one of the world's largest financial services institutions, the work we do at Wells Fargo brings real responsibility. It requires that we act with the highest standards of trust and integrity. Each day we make decisions in how to conduct our business and serve our customers and communities. This Code of Conduct, together with our Employee Handbook and other company policies, guides us in how to do the right thing in the right way." Excerpt taken from Wells Fargo's "Code of Conduct - Message from the CEO," Charles W. Scharf. This branch manager failed in his Code of Conduct by showing no empathy or concern for my complaint. No integrity when he stated, "It was not his fault that I do not monitor my bank accounts," to which I replied, "I should NOT have to." I should not have to look at my savings accounts every month to ensure that Wells Fargo is not stealing from me. My trust in this institution has been shattered.

I am handling a trust for my in-laws and had to close one account and create a new trust account…read more There were some complexities accessing the old account and involved my brother-in-law who lives out of town. We were unsuccessful with getting anywhere with another branch (the folks at that branch didn't know anything and weren't interesting in figuring things out). I decided to stop in at this location. The personal banker I worked with, Ms. Vargas, was extremely competent and helpful. She was extremely good at keeping me updated via email and had a "can-do" attitude. It took a couple of visits to get everything straightened out, but everything worked out in the end. I recommend this branch to anyone considering using this bank.

I had a great experience at the Chase Bank in Auburn today. I came in needing to cash a large…read morecheck, and Justin--who was helping out from the Antelope Valley location--went above and beyond to assist me. He was incredibly kind, professional, and made sure everything went as smoothly as possible. He made a few calls, double-checked my account, and did everything he could to try and help get the funds released. His customer service was top-notch and he made me feel right at home. Also, the girls who work at the front were extremely nice and welcoming. The whole team made the experience pleasant from start to finish. Chase is lucky to have such a great crew!

I have always had wonderful customer service from Chase bank in Auburn until today. I was treated…read morepretty rudely by one of the tellers, I'm not going to call him out by name. I realize people have things going on that can sometimes affect the way they respond to people but that door swings both ways. I was dealing with funds from my mother's trust which is difficult enough. I walked out of the bank thinking about whether or not I want to continue to do business there.

Their.consideration for non US customers, especially if a family member was just diagnosed with…read morecolon cancer. 1 day late and I had a late fee attached. Good luck attacking new customers. Going to roll over my credit card to another card with a 18 month interest. Bye.. Blessings.

Absolutely terrible customer service. Nobody at the desks. When somebody finally showed up, said…read morewe had to make an appointment despite no other customers in the bank. Came back close to appointment time and said the person was on break. Again, no other customers at the bank. Do yourself a favor and find a local credit union where they will pay you more interest and give you much better customer service.

Great experience at this branch. Victoria Ostapenko was very…read moreprofessional, patient, and helpful. She made everything quick and easy and answered all my questions clearly. Really appreciate her excellent service--highly recommend!

Appointments was successful. Was able to open new accounts with easy process. I suggest BofA should…read morehave year end summary reports instead of the one month statement. This would be helpful for taxpayers preparing.

They have recently added more staff, and have become super efficient. Rarely a wait. Always…read morewelcomed. I feel respected and appreciated. Their customer service is excellent.

The bank decided to close my accounts and mail me cashier's checks for the amount remaining. The…read moreteller said he couldn't cash my checks since I didn't have an active account and would I want to open an account. I told him he was useless and I know that is his branch manager (always quiet and stands looking at you) and she is useless too!

I moved to Reno, Nevada but kept my main account at First Northern Bank of Dixon in Auburn, CA. I…read moremiss going in there because they have always treated me like family. I guess I am old fashion but I don't care about large, fancy banks. I want that personal touch like always making me feel like an old friend they had not seen in a while. They remember things about my family and ask about how my daughters are doing. When I have had any questions, I call and actually get a live person that will help me right away. I want the staff at this bank to know they always made a difference in my day by wearing smiles and treating me with caring and kindness.

Unlike the first reviewer, I don't go to this bank for their technology aspect: We have an account…read morewith a large mega-bank, and they are completely up-to-date on their technology. Unfortunately, this also means that EVERYTHING is based around their technology. i rarely go into the branch anymore, and when i do, no one knows me (they switch staff a lot as well). That makes it more difficult to carry on business, believe it or not: it's very cold and precise. I've had to ask questions concerning accounts, and the people in the branch have been absolutely clueless as to how to answer: they have to call the same 1-800 number that I would to get customer service. What kind of system is that?? When I go to First Northern, everyone knows who I am. i get business done (efficiently, I might add..) and have a pleasant experience. I feel like my money is taken care of. The staff at the desk all work well together, and do a wonderful job. This bank WANTS your business, and it shows in their high level of customer service. If you're looking for an investment firm, their department of Raymond James is really TOP NOTCH. Rhonda and Dave have worked together for years, and they really know their stuff. Excellent service, excellent work keeping my money safe and growing investments. I REALLY DO LOVE THIS BANK!