I have not had AAA in years, but decided with a young driver I would add to make sure he always had…read moreroadside service. They have a few options depending on mileage of tow. The online app is easy and payment was quickly accepted and email confirmation gives you an immediate membership number. The price points are very affordable and if just one service for tow is used it's paid for. I did use one service just days after activating for my sons car that would not start at my home. The call was handled professionally. A driver was dispatched and I received text alerts with status. Unfortunately the tow took almost two hours. The original driver was switched for some reason and a second was dispatched. The second driver responded in less than 30 minutes. The driver was professional and knew what he was doing. I tipped him a ten spot. He got the car into the shop. I received an email on my experience after the service. I had high marks for most, but the wait time was a huge pitfall. If my son had been off the side of the road for two hours I would have been very upset. Although I had a hiccup with dispatch that I suspect is rare I would still recommend AAA. It's very affordable and the peace of mind with the services provided is worth it to me. 3.5 rounding up.

I just switched car insurance last Friday, from Geico, who after many years went up pretty high on…read moremy rates. For me anyway. So I called around & I eventually found AAA Insurance on VB Blvd. Lisa Arnold who was just the kindest person that could have helped me. She did get me better rates & I thank her. She took her time & just made the experience very easy. She doesn't rush you nor does she force you into anything, like some tried. She is just kind & knows her business. Thank you very much Lisa Arnold, I hope a lot of people will call or come to you for their Insurance needs. They won't go wrong.

I would rate it a zero if it allowed me to. Bill Baron is the worst agent I've ever had. He s not…read morehelpful and does not care about his customers. I've called and emailed him so many times it's ridiculous and he doesn't return calls or emails. I had an accident, not my fault last august and my car still isn't fixed, drives like crap and all I got for help is, call the 800 number. I'm in process of changing agencies now.

My review is regarding Alexis Murphy. A Direct Agent out of Norfolk Va. As a 10 year customer of…read moreDirect it seems that with time comes age. Renewing Insurance can be exceptionally stressful for those of us over 50 years of age. I'm not sure if I'm at the right site but it's important that I recognize quality customer service. I want to thank Alexis for her: time, patience; wealth of knowledge which she provided me a 6 month and a 12 month policy giving me the opportunity to choose which was best for me. I'm privileged to continue being a member of the the Direct Auto Insurance family because she took the time to be efficient. Her system went down and she said she would call me back. She followed through and returned my call with quotes much lower than I anticipated. Direct Auto, she's really good and as a dedicated customer. Thank you

I requested a quote and got Angie instead! She was so helpful in ensuring I was getting the best…read moreprice for my auto and home insurance! She follows up regularly making sure I'm still satisfied with my plan and coverage. If you're looking for an awesome agent who cares, Angie Tarran is who you need!

We are about to cancel our insurance with Allstate. In…read more2022/23 our premium rose three times in a span of 12 months. This particular office on Little Creek does not follow through with calling back. The same goes for the head office. In mid December I called in to cancel the insurance for one of our cars and was given the new quote for the monthly automatic deduction from our account. I didn't expect the Jan payment to change, but now we have been emailed the Feb one and it has NOT reduced to a one car insurance. I have requested paperwork on an inspection on a claim by Allstate and it never arrived, just like the calls back from Keith Dorband. That we have never experienced with Mike Sanoba who ran this office before Mr. Dorband. The non-existing customer service and the constant price hikes makes one more resourceful in choosing an insurer. Bottom line is this: When transferring $400 every month to Allstate one does expect some sign of life on the other side not just deductions. Jan. 27, 2023

We were looking for our paper, maps. I've been told we would not be able to get anymore paper maps…read more But they provided us with all the Maps we wanted. On paper. We were in and out in less than five minutes.

Came here for passport photos. Facility appeared new and was very clean. Will have to return to…read moreperuse the travel brochures. They were very helpful and were extra careful in helping me adhere to Canadian guidelines. Pictures had to be hand cut and she wrote the address on both photos. Plus I get a discount for being a member! We'll have to see if these photos pass Canadian inspection. If they do, I will only use AAA from now on.

Exceptional agency with an exceptional Agent. It is truly a pleasure to be apart of the Joe…read moreThompson State Farm family!

From the owner: Our mission at the Joe Thompson State Farm Insurance office is to provide our Good Neighbors with…read morethe highest quality of customer service and a great value on Auto, Home & Renters, Business Insurance, Life Insurance, and more. We pride ourselves on making a difference in the lives of our State Farm customers by taking the time to build relationships, understand their needs, and carefully find the coverage specific to them. Get in touch with us today and experience the JT difference! License #: VA-1217096, MD-3001737318, NC-19963946

Sunny was very helpful getting my new policy for my son recently! I've been with Ken Crowder office…read morefor my vehicles for 20 years. Always great service even for emergencies. Thank you!!

From the owner: Happy New Year and welcome 2025! Start the year off right by helping make sure you and your family…read moreare covered with your own Personal Price Plan. Call, text or email my office and my team and I can create a Plan just for you! License #: VA-606797, NC-3091439

Extremely poor costumer service, they said are focus to assist Specialy the latino community. But…read morethe attitud of employees to talk to the clients is extremely unacceptable. The lady in the desk at the springfield location ,who refused to give her name she is very arrogant expressing a sentiment of superiority towards latinos. She don't deserve to be in that desk(my opinion) we approach the office and solicitate the sevices, and with a sarcastic and smirked attitude was not even able to answer our question. We ask her if we can meet with karina her boss, to what she responded she never can be seen ,or never come by that office and she could talk only.on the phone if we are lucky.. How can this individuals run a business like this?? Servicios al cliente extremadamente deficientes, dijeron que están enfocados a ayudar especialmente a la comunidad latina. Pero la actitud de los empleados de hablar con los clientes es extremadamente inaceptable. La señora del escritorio en la ubicación de Springfield, que se negó a dar su nombre. Es muy arrogante y expresa un sentimiento de superioridad hacia los latinos. Ella no merece estar en ese escritorio (en mi opinión) nos acercamos a la oficina y solicitamos los servicios, y con una actitud sarcástica y de sunrise de burla ni siquiera fue capaz de responder nuestra pregunta. Le preguntamos si podemos reunirnos con karina su jefa, a lo que ella respondió que nunca la pueden ver, o nunca pasa por esa oficina y solo puede hablar por teléfono si tenemos suerte. ¿Cómo pueden estas personas administrar un negocio como este? Feedback

if I could give 0 I would. they are so irresponsible. they don't call back when they said they…read morewould, they don't keep up with the customers and give no updates unless you call thousands of times or go there and wait hours for them to resolve. but for them to get paid oh no problem at all! they made mistakes and never assume any responsibility. And one of the receptionist always look at you like she is the queen of the world