After multiple surgeries Rob has been the only professional medical provider that has spent enough time with my wife to develop a plan to relieve her pain. We would recommend him to anyone. Highly professional, caring medical provider! read more

Wow...I read the other reviews and thought, I need to interject my own observations. First, TY Ms. Cynthia in outpt. reg on 1/4/18 for your kindness at 6am. TY Ms. Rita for being gentle when doing my diagnostic on1/4. Lastly, TY Angela at the desk @ the back/neck clinic for checking me in due to long line. E1 made my day even better! Second, YES it is almost impossible to get them on the phone. I have been trying to call for 3 hrs now. I seldom leave messages because I seldom get a timely call back. BUT when I do reach them...they are the BEST at scheduling me quickly and answering questions. Third, Steve Collins...Shout Out....is always friendly, even when I am not. He spends as much time with me as needed. Unfortunately, I still have a great degree of pain but it is NOT from my providers^ lack of effort. I appreciate his due diligence since these medications can be lethal. When my pain gets below 5...I will come bk and give them 5* read more

I have been going to this clinic for three years and about 6 visits a year. Out of those visits, only recently have I had a couple minor issues happen, which can be expected. I received the I don't have to play phone tag. They are quick and informative. I received the same customer service no matter what insurance I am on. It is my opinion that the bad reviews are just quirks. read more

I have been a patiant at this pain clinic since Aug 2017, I seen only 1 doctor there,and My reviews that Im gonna post are in different areas of the clinic. 1.my very first visit I had to pay in full.my Medicad hadnt started. on that visit the doctor wanted to do injections right away,before seeing any xrays and i pleded for a mri to be scheduled.he was persistant on the injection and i listen to him in late feb.by then my medicad began.in the next 2 months I relized that I really need the mri,so i began calling and pleding to have one scheduled.in Jan.feb,march,april.2018.I called the accounting dept,actually spoke to 2)agents in the dept,and spoke to 2) Supervisors of the acct.dept.all the other 25 calls to them in those months,I had left vmails. I only recieved 4 calls back for the 25 i made to them.this was all over the cash payment I made to them until my medicad was in effect.Acct.dept billed and was paid by medicad and myself.this was my major issue withthis clinic.and both times the scripts i was told would be called on ,i arrived to walmart and it was never sent by email.this happen kfrom all my appts.i had with this doctor.nurses dont email them.i would have to call back pray someone answers the pain clinic phone.then find a nurse and explain this 2 more times. for the record early march a sup.frpm the acct.dept.called me and said it was all worked out that i couldnt recieve a ck.that it had to be put back on my atm card.I said omg that is fine.she said in a few days this would show up on the atm card.as of right now.MAY 26,2018 nothing has been deposited back on the atm card.this is so frustrating,I will actually have to report it to medicad and let them know i think they paid a bill that i paid as well.GOODLUCK with this group,its a reallly nicelooking clinic,but they arent professional starting at the front desk,to the nursesto the acctouning dept. horrible. I discharged myself,. read more

My mother is currently a patient for pain management and lives in an assisted living facility. Recently she has been having problems with the pain meds given to her,experiencing severe side effects,such as nausea,vertigo, vomiting and falling. I called up on her behalf, she is unable to make her own medical decisions now to inform her doctor and discuss alternatives. I was given a nurse who questioned my information,questioned the facility's ability to confirm my findings due to lack of documentation. He became so augmentative with me that I asked to speak to another nurse. I have never been doubted over information I have given to office staff for both of my parents over the years.He was so unprofessional and wanted me to come with my mother even though I live out of state. The new nurse discussed what she would approach the PA with that sounded better for my mother. To make a long story short, she continued on the same pain med and continues to experience vertigo and vomiting. It is so frustrating and I can't tell my mother I have called the office or she will get mad with me. read more