Local office and worldly Service. Highly recommend . Great…read morepricing. Second year using them

Jill Lucas rocks! The whole office is great! I recently left another insurance company after 20…read moreyears of loyal business because Allstate whipped their butts on rates and customer service. Two years ago I was referred to this office by a friend and I called and spoke to Jill. She took my info and later informed me there wasn't much she could do for me at the time rate wise due to a speeding ticket. She told me she would call me in two years to see if I would be interested in re-visiting switching to Allstate - I politely said "sure" thinking I would never hear back from her. Fast forward two years, low and behold, Jill Lucas calls to see if we could get a better rate for me! Folks, I haven't seen that kind of dedication often to any job but, it only got better from that phone call. Going through Allstate my rates dropped 50%! In fact when I told Liberty Mutual I was leaving they gave it a "college try" on a new policy rate but, couldn't touch Allstate so, it was time to part ways. I have no love for LM and will not miss them at all. The customer service and attention to detail Jill provides is excellent. I am glad I was able to switch to Allstate through Jill who has been with me every step of the way through the harrowing process. The fact is, we need more people like this in the world. Good customer service is a dying art since everything is outsourced these days. I am very pleased so far with Charlotte Holt's office and with the services I have been provided. I am indeed in good hands.

I would give this place zero stars if I could. I went to this location two different times and got…read moretwo different representatives. I am a college student from out of state and went here to switch to the company from liberty mutual. The lady never looked at my information. As soon as I explained my situation and mentioned out of state, she immediately turned me away and basically stated that since i was from another state she couldn't help me. I thought that was weird so when I got home I called customer service and the lady on the phone told me that her not being able to instate me into the company was a bold face lie. The lady on the phone PERSONALLY got me my insurance policy. All state offers the good student discount so unfortunately I had to go back to this location and physically hand in my transcript and a letter from my dean. So I went back and handed the lady my papers and GUESS WHAT?! their computer system was down. Terri her name was told me that she would personally scan my information in and I could leave if I wanted to because the system might take hours to come back. She offered to print me out my insurance identification card and I agreed. Then she said I could go and she would email me when everything was done. So i left. It was only suppose to take a maximum of 48 hours for my policy to appear online and on the app. I kept checking every day and about five days passed and I was getting worried. I called customer service again the man told me that nothing was scanned it. I WAS LIVID!!!!! so once again the person over the phone had to help me out. I emailed him the information and he scanned it in. Save your time and just go to another location or call customer service. I don't understand how lazy people can be at their own job. Don't go here, it's a bunch of lazy a s s - f u c k s

Our family have held our policies with this agency for 20 years and have had excellent and rare…read morecustomer service over that time, especially from Stephanie Studdard. Stephanie has always provided excellent customer service, caring and professionalism. This has been our experience with Stephanie for all 20 years and as long as she is here our family will be here too! Thank you Stephanie - Jim and Christy

Harris & Co provides outstanding customer service. No matter your question, big or small, their…read moreteam gets you the answer you need, quickly and always with courtesy. They set a high standard for customer service.

I was extremely disappointed with this office before. But, I must say after posting a bad review on…read moreyelp. they completely have changed and I have been getting fantastic customer service!! Both from Tabitha as well as Melissa!!

This office has been great to me and my family. They take time to discuss the particulars and I get…read moreanswers to my questions anytime I need them. Tabitha and her staff are great!

Callahan and Rice represents everything that you could want from an insurance company. They have a…read moreteam of professional staff that work diligently to get you the products you need at a price you can afford. Since they don't sell for one specific agency, they can expertly shop for the best fit for your specific needs. The best part of all is: this is a locally owned and operated business. Shop small, shop local, shop Callahan and Rice.

My husband and I have had Callahan and Rice insurance for the past 20 years. They are the best in…read morethe industry, They are on top of the coverage that you need and their prices are affordable. When you call them for assistance, they act like you are the only customer that they have to deal with and if they do not have the answer, they keep shopping until you have the right answer. They shop several different markets making sure you get the lowest and best policy for your needs, and they contact you each year to see if you have any adjustments you want to make to your current policy. You should absoloutely try them. To sum it all up, they are awsome!!