Even if it weren't for the fact that Spectrum can't keep their uptime above 96%, and the fact that…read moreSpectrum blames power issues with WE Energies every single time they go down...the 70 minutes I spent in this miserable Spectrum store just trying to return my equipment tells you everything you need to know about their commitment to their customers. They have none.

From the owner: Now, enjoy fastest internet service for your home and office with Spectrum. We are happy to help…read moreyou 24*7. We are saving your installation cost. Call Spectrum right now! Find best deal for Combine TV, internet and phone with Spectrum. Let join Spectrum- 2nd largest cable operator in the US by subscribers. For more details, call us now.

Fantastic customer service! We stopped in 30 minutes before closing on a Thursday and Veronica was…read morefriendly and answered all of our questions. She 100% has us sold on making the switch and would have stayed to transition us if we wanted to do it that night. We decided to come back Saturday morning instead and she remembered all the things we were looking for. Super helpful and knowledgeable and was able to meet all of our needs.

I had the EXACT same experience as Bonnnie Z. Literally the WORST customer service experience I've…read moreEVER had in any type of store I've EVER been to. I'd been a long time Sprint Customer. First of all, it took about 8 HOURS to get my phones switched over from Sprint to T-Mobile. I was told there was a special where you could swap in used phones...as long as they weren't broken and get free phones. THEN I was told you could get these nicer phones, the S21 for a "BOGO." I'd honestly never heard the term before. Buy one, get one free. Couldn't pay for the phone in the store at the time(which is what I wanted to do)...needed to pay. But my Bill will NOT be over $145 dollars. They absolutely GUARANTEE this. Shanna was the women I dealt with. First bill comes and they overcharge me. It's roughly $330 or so. I go into the store, talk to Shanna as she literally said SHE'D take care of it, if they overcharged me, she'd talk to the regional manager herself. So I went in, she said she sent the phones in too late. Ok, fine. So they send me a 100 dollar "gift card," which is a joke, they could have credited the account, but they charge you for each money you use it...whatever, just another way to play games and take your money. Anyway, 2 months later I go in there, talk to her and my bill is now 211 and change. Now I was told EACH time...and I went there with another family member, the bill would not be more than 145. I was on the magenta 55+ plan, 4 lines. But it'd take a few months for the credits to apply. I waited a few more months like an idiot. I call T-mobile, they're looking into it. Few more calls, looking into it, they'll get back to me. Finally, went in, talked to Garrett the Manager, explained the issue. Said Shanna no longer works at the T-mobile store, she works at a different one. He goes in the back to call her and says she doesn't "remember any BOGO," so they ask me the details. FINALLY turns out because I was a member of Sprint and T-Mobile bought Spring, I wasn't eligible for the "BOGO." So it's about 9 months after the fact now(Garrett is still "looking into it," after 2 months and hasn't gotten back to me, so...ya know, not holding my breath on that one). I went in there to ask about any details they had. I WANTED to just get cricket Wireless, buy my phones outright and not get locked into ANOTHER bad contract...and they got me again. They got me by repeatedly promising me an EXACT price...and I LITERALLY recorded the 2nd conversation where she said the price would be 145 WITH the price of the phone. So apparently she was wrong about that as the price of ONE phone is ~40 dollars a month, but she got the fact that I could get one FREE wrong as I'm getting charged an extra ~80 dollars a month. And as I said in another review, Shanna was helpful, it's just a joke of a process. She had to call in about 6-7 different times to get the phones transferred over. She was trying, it was just a joke with Sprint and T-Mobile. But that I could understand...she was trying, she was helpful. We were up against a time limit as my Sister was going back to Texas the next day and runs a small business and needs her phone obviously. And as I said, the last time I went there, I spoke with Garrett who called Shanna at the new store she was at and said she said she'd never remembered me. Didn't give any details like, "the two guys who were in here for 8 hours and about 10 hours over a 2 day period who bought 4 new phones and were pressed for time because we needed to get this done before my sister left for Texas." Oh...and the Cherry on top, when the person I was working with took the "new" charger I needed out of the box to show it to me, she never put it BACK in the new box. So when I got home, my Sister was short on a charger. She didn't find out until she was in Texas. So I guess basically the moral of the story is...you can't do anything about it. They can tell you whatever price they would like in the store, you can get all the assurances you want...they can still charge you whatever you'd like and you're completely out of luck and you just have to take it. Took nearly 9 MONTHS to find out I was NEVER eligible for the "BOGO," which again, I realize is a common phrase, but not one I use, so it's just annoying to me that suddenly Shanna doesn't remember the interaction and because now after being told I WAS eligible for it...I'm actually not....despite Shanna guaranteeing me that she'd call her boss and guaranteeing I'd get the discount on my phone if the credits didn't "transfer within a couple months." Now I'm just rambling, but I'm just so annoyed with this place.

Absolutely awful customer service. They were extremely rude, including ridiculing my mom for not…read morehaving her Sprint account info memorized...please, does ANYONE have all those numbers memorized? Highly doubtful. Not to mention they couldn't even fix the problem with the phone. Avoid this store!!!

From the owner: Visit the T-Mobile store in Waukesha and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 2450 N Grandview Blvd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.