I've been going to this medical centre for years now, and everyone (receptionists/doctors/nurses…read morealike have been great communicators and friendly. I just had my first covide vaccination there, and not only were they COVID safe (check in with a person at the door), the experience was personable, informative, and quick - I was in and out in under half an hour.

I have nothing but praise for this practice. Efficient, responsive, great doctors. Best surgery…read morearound :-)

They are unprofessional. Every time i go there they are late, one time i even saw the dr walking in…read moreand out of his office just chatting to the receptionist about personal matters, whilst they had a full room of patients just waiting. Which is really rude seeing as my appointment with him was already 20 minutes late. I also got a blood test there. The Doctor said i should do a RAST test. Me not being a doctor asked what it was, he explained it was for allergies. I said will it effect my ability to claim my 3 free medicare checks for food allergies as i already know what allergies i have, he said no. I said well still i know that i am allergic to dustmites is it necessary? He said yes lets do it. So yes now i will have to pay $75 for my food allergy tests because not only is he incompetent he is also a liar. And what do you know i am still allergic to dustmites thanks Dr Dips**t. IF you VALUE your health under no circumstances should you go hear. AVOID THIS PRACTISE.

On Friday the 24th of April, I called to make an appointment, and was very clear that I had…read moremultiple issues I needed to discuss. They booked me in for 9:40am on the 25th, for what I understood to be an extended appointment. I went in, and saw a doctor who didn't bother to introduce himself (He was Caucasian, short balding hair and had an accent.) He asked me why I was there, and I started with my most pressing problem... an injured back which had caused me to fly home from a holiday a month early. I needed to be diagnosed and treated, but also I needed a letter for insurance purposes (Not for medical treatment, but for flight changes I paid for out of pocket). I immediately sensed a shift in his attitude, and I felt like he was calling me a scam artist or something. I distinctly felt "judged". Without me even lifting my shirt, he told me it was just muscular, and an insurance company would never pay for it. He did not know who my insurer was, nor had he even done anything more than make a snap judgment on my condition. He had me stand up, and show him my range of movement. I bent forward, backwards, and side to side. I assure you, there wasn't much range. Maybe 20% of what I normally enjoy. He said "I have a good range of movement". Maybe if I was 80... In any case, the move that most aggravated my back was any twisting motion. (Even rolling over in bed proved painful). He didn't check that range of motion. In fact, he still hadn't even asked me where the pain was, or touched the affected area at this point. When I brought that to his attention, he said "I assume this is lower back pain?". It wasn't. It was mid back. He finally inspected the area closer, and stuck to his guns, saying it was "just" muscular. I told him I didn't really care whether I had a broken spine or a sore back - I just needed a doctor to say that it was injured and how, so I could present it to the insurance company as requested. Reluctantly, he typed up a wishy washy letter, printed it out, folded it, and told me I'd have to give the girl at the front desk $50. When I enquired as to why, he said "Medicare doesn't cover insurance claims". I have no idea if there's any truth to this, but I was 5 minutes into a 10 minute appointment. I told him that I had other issues to discuss, to which he replied "you didn't make a double appointment". First of all, I did. Secondly, I actually didn't need to... there was time left in my STANDARD appointment. Thirdly, if a fee was due for the "insurance letter", he should have let me know that BEFORE writing it. Lastly, at no point did he offer me any TREATMENT advice. In the end, I angrily walked out. The standard of medical "care" he provided was atrocious, and the abuse of Medicare was too - Appointment times are 10 minutes, and he tried to hustle me out the door after 5. His bedside manner was appalling, and I could have been forgiven for thinking he was on the payroll of various insurance companies. He seemed more interested in protecting them than treating me. Absolute Scam.

What I love about this medical centre is the personal and attentive service. Dr Kathleen Beale is…read morean experienced and compassionate GP, specializing in women's health. She's an extremely busy woman (appointments are recommended) but during my check-ups, I always feel like that half hour belongs to me, and I have her full attention. Having experienced poor quality of patient care one too many times, it's refreshing to find a doctor who actually becomes worried when you haven't dropped by in awhile. There is also a dentist on the premises.

the Medical care from Dr Walton is fantastic HOWEVER, one of the receptionists, Nicole, is SO RUDE!…read moreEvery single encounter with her puts me off but I keep going back because I've been seeing Dr Walton for so long and the receptionist is fairly new. I cannot get over how rude this woman is. She is working in a medical practice and needs to provide friendly customer service.

today I had a day surgery at Ryde hospital and I'm still here at recovery area this is my second…read moresurgery here at ryde hospital for a period of year or two I would like to thanks all staff involved including the Emergency department and surgery section everyone here great professional health employees and in return I hope we can all appreciate their love and care for and treat them with love and respect they deserve and. also hope the NSW Goverment recognise their hard work and pay our nurses and our doctors our health workers the pay deserve for the work they do with love and I hope everyone who has been cared for by these lovely and caring nsw health workers the support they need but not the abuse they don't deserve and the support for them to be paid the pay they deserve when the time comes for their enterprise agreement due.

I work as a careworker for an external company. In this case I was transporting a client to the…read morehospital to have a support boot changed as the current one was breaking. The physio appeared and started communicating to the client and I switched off, went through my phone to check emails. I had been forwarded a report of a staff netting minutes and began reading it. There was a part I wanted to snapshot with the home/power button to send to my computer as an attachment to home I found important. I accidentally missed the home button and the phone had taken a photo of myself on the reverse side (facing me) part of the phone. However you get that "photo snapshot" sound and immediately the physio completely stopped talking to the client and turned her attention to me. From this point on, I was interrogated, accused of taking a photo of the physio which was completely unjustified as I hadn't. She completely ignored the presence of the client with full focus on me. Unprofessional. On top of that, she was trying to intimidate me with this whole power game. There were patients and visitors in the waiting room I was in as well as the counter staff, all who were paying attention to all this. It was humiliating, embarrassing and insulting. I was then insisted to show my camera roll to prove I hadn't taken a photo. When I had proven it, she simply turned away back to the client who suddenly came into existence again with no word of an apology at all for being wrong in her accusation and continued to talk to the client. I've written a complaint to Ryde Hospital where I received an email saying I'd have a response in 35 days. This really isn't good enough. Cayley - physio Team Leader. Be careful if the rest of the staff are anything like this supposed "role model" of a team leader.