Raheel and Aaron go beyond to make the buying experience pleasant. Had an issue with a vehicle…read moreshortly after purchasing from AutoQ. Team stood behind their product and even corrected the issue after Brand dealers failed to diagnose or gave a false diagnosis for expensive repair cost. I have purchased two vehicles from AutoQ as well as friends I have recommended to AutoQ. When looking for a quality used vehicle, I strongly recommend AutoQ. If they don't have inventory on their lot, let Raheel and team know what you're looking for.

Got a good deal on a great 1-owner car. And we met a cut dog also -- the mascot of the lot, Bentley!read more

Jaguar noise assessment. Made an appointment…read more Was told that the car could not be seen today and they were not sure they could get any needed parts. I left.

Several other businesses recommend changing out torque converter and transmission but after test…read moredrive CBA recommended a fluid change to lubricate clutches. Worked like a charm! Thank you CBA!!

Very nice staff, but the Asheville dealership was MUCH nicer, more helpful, etc…read more I bought a car at the beginning of August. But I've been traveling cross country. I had my license plate shipped to me. I asked them to put them on. I've never had a problem with the dealership putting them on. They were happy to put on the rear plate, but since my front plates , there is no screws in there they would've had to charge me. To drill the holes. That's beyond me. Sorry I think if you buy a new Mercedes and you're at a Mercedes dealership, they should be willing to take care of that without a charge so I got my back plates on. No front plate cause I didn't wanna pay an hourly charge to have someone do that. Again, I didn't buy the car there, but they still should be willing to put on my front plates. Even if it includes drilling some holes.

Been an owner of Mercedes Benz vehicles for over a decade now and primarily get service done at…read moreMercedes dealerships. In New Hampshire service is top notch. No fast forward to moving to South Carolina and that couldn't be further from the truth. Need a service A completed, cool all the Dealership, quote me $529. Little high for a service A but ok no big deal. I tell them I replaced my batter not at a Mercedes dealership and need it registered, they say they can't touch it because it's not a Mercedes Benz battery. Never heard that before so already not starting off well. Then I tell them I replaced it because of a couple errors I was getting and need those cleared just to see if the battery did fix the issue, again they say that can't do that. Keep in mind they are going to be on that page already as they have to CLEAR my service A indicator. Awful service, awful customer service. If I could give no stars I would. Would not recommend the service department at all.

I started by reaching out online. Salesperson Chaseton began texting me. He sent me a video…read moreevidencing the vehicle's real-time availability, which, of course, piqued my interest. After engaging in the dance of preliminary negotiation, I decided to visit the dealership to see it in person. Happily, the car looked just like it did in the video and pictures. I wanted to take the car to an independent mechanic for an inspection, but was informed the dealership did not permit that, which was disappointing. I decided to go for it anyway. Chaseton assured me that if anything was found to be awry after my purchase they "will address them then." I test drove it and then made the purchase. The sales process was one of the least painful car dealership experiences I've had. I felt no pushiness, and no underhandedness. There was no constant rotating cast of characters trying to convince me of one thing or another and trick me into parting with more and more of my money by trying to wear me down over time. I felt comfortable with their processes, the offerings, and the final numbers, including ultimately choosing financing through them instead of the financing I came there with. Chaseton was especially a joy to work with. Having experience with sales, I understand his role is to seal the deal. As a prepared salesperson, he had responses ready for all of my inquiries and requests. As a human, he was warm, personable, patient, and calm. I appreciate these qualities, especially in sales transactions. His team members were just as a likeable. Five stars for Chaseton. He handled me in a way that left me feeling good about my purchase, which I am very happy with!

Avoid this dealership at all costs if you value common decency, morals, and expect them to follow…read morethrough on a deal made. My husband and I had been talking with this dealership for days for a car we were wanting to purchase for our growing family. We worked out a deal and had it finalized and sent to us in writing. We went to the bank last night and got a cashiers check to purchase the car in full. They made us an appointment to pick up the car today at 5 pm and everything was finalized waiting as soon as we finished work to get there. They even texted us around noon today asking us if "we were excited to get our new car today and that they would have it ready with gas and washed for our arrival." We were heading there straight from work and driving an hour and half to get there, he even texted us safe travels. One hour after they texted us asking how excited we were, they called saying they are potentially selling it to someone else instead and booked them a same day appointment conveniently an hour before we were able to head there. While I understand the policy is that a car cannot be held, they had no problem texting us as if it was a done deal giving us false hope and telling us the car was ready for us. They knew we had already pulled out all of the money and made arrangements with work and childcare to get there as soon as we possibly could. They should've never texted us asking if we were excited to pick up our car just for them to conveniently sell it to somebody else right before our arranged pick up time, not even giving us a chance to get there and honor the deal that we all agreed to. Common decency and respect goes a long way and we feel as though they used us to get a better deal for themselves and leverage the person to get there right before us knowing when we would be on our way. The whole thing is incredibly disappointing and not the right thing to do to a family. People deserve to be treated better and deals deserve to be honored without false hope and texts asking us if we're excited, knowing they were just going to sell it before we can get there with no decency or remorse and just state a "no hold" policy

The worst. these people have abs no idea what they're talking about. from one person to the next…read moreyou get a different response and they love adding on additional fees, when called out on it, one person says they will have them removed, the next person refuses to remove them and that's it. on top of all that, they absolutely love to NOT give you pertinent information. my favorite was when they asked me if I had a safety vest? when I asked them why they responded that it's common knowledge, trying to make me feel uncomfortable. when I asked to borrow one, they simply replied "well, we can sell you one for $5" Yet another fee to tack on, but the attitude comes for free. how are these people allowed to own and operate any business is beyond me.