I have ordered food many times and did so tonight but they said they did not receive the order but my credit card was accepted. I tried to call their customer service line and waited On hold (at 8:15pm) for 20 minutes before I hung up. Extremely disappointed. I have taunted them as having good food and great service and now I feel I did my friends a disservice. Too bad the service is awful. And it Is not the staff (that I can tell) - it is their system. I am done. I am still hungry and haven't eaten read more

Today I took my friend to lunch at five guys. We ordered two single cheese burgers one medium fried to share and two drinks. At first by mistake I ordered two cheeseburgers and then after Dale rang up the order before swiping my credit card I noticed that I only wanted a single cheeseburger and clearly that pissed the manager off because he was so rude hemming and humming and making a big deal of course after I tipped him $4.63 making the total bill $35.48 for two hamburgers a medium french fry, and two overpriced drinks. One was a water for $2.59 and the other was a small soft drink. I even said to the manager I can't believe how rude you are to me he never apologized. He just dismissed me and said nothing there was nobody else in the restaurant. I was there at 3:45 PM June 24, 2025 order number 44, does that mean I was the 44th customer. That's not good. Anyhow, I don't usually leave bad reviews and I always try to be positive but this guy was a total nightmare, rude and dismissive. I know that he's been there a long time and I think it's time that he found another career making hamburgers or standing at the register and being rude to people is not a good place for him. He should be in the back washing dishes. He shouldn't have any thing to do with Customer Service because he lacks customer service. i'll probably never come into this location again. In fact, if there is an district manager, they should contact me. I want to refund because I didn't have a good meal because your manager was so rude to me. You could tell that the employees are scared of him because they really didn't say anything. They just looked at me with a blank stare. I can go anywhere I could've had a steak dinner at Longhorn for $35 but I chose to spend my money at five guys in Westlake. Never again service was terrible food was mediocre at best. Shame on you five guys for letting this happen. Put someone else at the register and in charge of Customer Service he's friendly and outgoing not some middle-aged man who is rude and angry. read more

Five Guys - This is my receipt. - Burgers Near Me - Westlake, Ohio

Never been here before, thought it would be like Mcdonalds but food was prime, clean everywhere and just amazing. I've been here 4 times now and am leaving the review! Date is 11/23/24 at 11:40 and the guys were killing it. Dillon or Dylan did a round clearing tables and was professional on checking on the customers. Will be back more for sure! read more

Dear Five Guys, I gave you another chance today. Service is excellent. Bread needs to be updated. Lost this customer from the French fries. Both in North Olmstead and Westlake, French fries are terrible. Terrible. Terrible. Signed, Lost customer read more

Great burgers, friendly staff. I think it's pricey for a burger spot but you get what you pay for. I've been going to Five Guys for years in different cities and will continue read more

Solid for a five guys. Food was perfectly cooked. Staff was very friendly. Restaurant was clean even with the peanuts.

Great food great service great smiles everyone is so helpful and curteous. The place is clean and bright

It appears this Five Guys is just kind of going through the motions of providing burgers and fries. Two of the burgers has tomatoes that were more green than red. And normally a large fry and a small fry provides plenty for 3 people. But just like like couple visits, barely enough fries for two!!! Not sure I would call these a large and a small. Maybe equivalent of two smalls. And fries weren't cooked to the Five Guys crispy standard. Most were soggy. This Five Guys store is slipping in quality read more

Don't understand the low rating here. I've never had a bad experience at this location. Maybe not everyone is familiar with the chain? Maybe I'm just lucky and got all the best employees on every single one of my visits? These burgers are good. There seems to be quite a bit of debate in the burger world but I stand by that statement. The place is usually clean and I've never had a significant wait even for my family of five orders. Plan on no more than 10 mins. Don't come here if you are looking for a fancy dining experience. It's a burger joint with greasy food and concrete floors. Know what you are walking in to and you won't be disappointed. read more

I stopped by Fjve Guys today for a nice little cheeseburger! My bread was hard. Okay... this sounds crazy but when you order a five guys burger you can look forward to the bread being super soft with oozing cheese! Deliciousness (a little fattening too)! Anywho, this was NOT my experience today. Worst burger ever! My bread was stale!!!! Like super hard and overtoasted around the edges. I had to peal 1"+ from around the edge of my cheeseburger. It was a mess... definitely disappointing considering it was my "cheat" meal (See photo) read more

Five Guys - Stale bread... smh! - Burgers Near Me - Westlake, Ohio

Five guys is like the Chipotle of hamburgers. It's delicious, it's good quality, you choose all your toppings, and it's fast. I like Five Guys better than I like McDonald's hamburgers. I find them to be more filling and the toppings remind me of what I would put on at home - ketchup, mayo, fresh white onion, lettuce, tomato. The options are greater than just those & include A-1, jalapeños, grilled onions, relish, hot sauce, and more. Five Guys also has Veggie Sandwiches and Grilled Cheeses for those of you who don't care for the meat. A word to the wise - if you have ANY sort of peanut allergy - don't go to a Five Guys! Their fries are cooked in peanut oil and they serve open containers of peanuts right out in the open. The free peanuts remind me of going to Brown Derby way back when and throwing the shells on the ground... but I digress. The fries are fresh cut and available in a Cajun variety which is my fry of choice. You can also get your ketchup and vinegar to go - they offer mini to-go cups complete with lid - which I think is fantastic. Another plus? The Westlake location is one of the stores you can order from online. I haven't tried it - but it seems convenient. As far as the atmosphere - the music is pretty darn loud and so are the employees. All in all I think Five Guys is a great choice if you're looking for a quick burger that tastes better than Mickey D's. read more

Five Guys - the front of a five guys restaurant - Burgers Near Me - Westlake, Ohio

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Great service and always good 5 guys food. People complain about the price of fries but you get enough for 3 people with one order! Shakes are great too! read more

Who would have thought after a little makeover this establishment would be extra amazing.The service and staff is on point. The burger I ordered was beyond delicious with a lettuce bun substitute was just what I needed on a delicious burger. The music was so welcoming and the team that was working was very hard at work. I will be letting my friends know that this new "hot" burger spot is the best! As far as my burger, juicy with tasty Cajun fries. read more

Was quick and food was just as good as I remembered. It had been quite some time the last time I had food from five guys.

I think we are done with this Five Guys. In the last year, at least three times we have received burgers that were so overcooked, that they were crunchy. For a chain that basically has only two important products: burgers and fries, there is no excuse for overcooking the burgers. Burgers should be soft and juicy, not dry and crunchy. read more

This review was of my second time eating at Five Guy's. I had five guys once before - my first experience wasn't good because I didn't know what toppings to get and the place was packed, so I was a little rushed into choosing which toppings I wanted to order. I went to Five Guy's at 9pm on a Wednesday. The service here was great. The girl at the counter was cute and helped me choose my order after I told her I just ate and was looking for something small. The four stars, however is for the quality of the food. I like that they make the burgers right when you order, which takes about 4-5 minutes. You can customize what you want on the burger - onions, ketchup, green peppers, etc. The burgers are pretty good for $5, but with fries (regular = $2.89) and a drink (regular = $1.99), it can add up really quick to $10. The quality of the burger though is similar to something you would find at a burger joint like Max and Erma's or Red Robin, except slightly smaller and you don't have to pay tip - which is a good thing. They overloaded my order with a lot of fries, which I couldn't finish (which is something I never do) and had to take home. The fries were mediocre in taste - could use more salt; I prefer Wendy's fries to Five Guy's. The quality of the food is overall great; taste isn't the best but decent. For those who say it is the "In-N-Out" of the midwest, I disagree. However, it is a decent burger. Lastly, I agree with the other yelp comments on the employees, who can be a bit loud. The cook seemed to be yelling and talking to the other employees throughout my whole meal. Not a huge problem, but just something to note. read more

Five Guys - Cheeseburger small, reg fries, and reg drink for abt $10 - Burgers Near Me - Westlake, Ohio

This chain beats in and out, smash burger or any others out there in my opinion. It's a messy, delicious and good price. Peanuts as an appetizer whilst you wait for 10 minutes and then get messy. Fries are scrumptious too, if you like a bit of spice go Cajun. Wish I'd had the milkshake. read more

Five Guys - This is my favorite burger chain by far! It's just messy and amazing, such flavor and choice in toppings. - Burgers Near Me - Westlake, Ohio

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Great Food, Staff, Location, and Atmosphere. The only thing that would make this place absolutely perfect was if the pricing was a bit lowered. Besides that its a great chain Burger Restaurant and its in a great area of Westlake, Ohio read more

My friend's daughter is an ex pat living in London. After taking her to visit her sister's grave I decided that rather than shop this Memorial Day I should take her to what Europe lacks--a good American hamburger joint. My first thought was B Spot but she has no idea who Mr. Symon is and it was the only place closed at Crocker Park anyway. We went to nearby Five Guys. My review is based on the delight she expressed. She marveled over the size, the many toppings, the juicy beef. The huge pile of hot fries made her sigh. She loved the ketchup and the iced tea with fresh lemon. She wondered why nothing satisfied her as much in Paris or London or Zurich. I have received thanks many times in my life but rarely as enthusiastically over something so simple. As much as it surprises me something good has come from Washington, DC. read more

Yah, it's PFG! Finally made it to Five Guys just a few weeks ago. Been there a couple times now. The burgers and especially the fries are damn good. The fries are double fried so they are super crispy and they give you A LOT. Seriously, the small is perfect for two people. The burgers aren't anything too horribly special... basic buns, average size and taste. But I love how you can totally customize the toppings and literally get whatever you want on top. Wayyyyyy better than some crappy fast food joint, but you WILL pay for it. Don't expect a dollar menu here. Oh, and if you have a peanut allergy, STAY AWAY. There's peanuts everywhere! read more

I've been to Five Guys a few times now. I think their burgers are much better than what you get at most fast food places (like McDonalds and Wendy's just across the street), but it's still behind really great burger chains like In-N-Out and especially Cook-Out (whom I've separately reviewed). Their fries are pretty good and are along the lines of the old Boardwalk Fries places. A big peeve I have, though, is that when you order a basic burger-and-fries combo, they put your burger in a bag and then dump hot fries right on top of it. If you don't rip your bag open to get at your burger (or eat all your fries first--and they do tend to give you a lot of fries), you end up nearly burning your fingers trying to get at your burger. I found the staff to be really friendly, efficient, and quick. I don't mind the pretty limited menu that's in line with a "do few things, but do them right" philosophy, but they could probably improve on the unfinished floor. That and the cheap tables and chairs they have seem to unnecessarily drag down the rest of the place. read more

Five guys has to be the most overpriced restaurant in America. Four dollars for a cup of fries? Five dollars for a hotdog? Not to mention their burgers literally have no taste at all. This is just a grease factory of crap food read more

Burgers and fries are decent here, but last time I stopped in to this location, the service seemed a bit lacking. It was afternoon on a bad weather weekday and not very busy. There was one order ahead of me so I patiently waited for them to fill it and it seemed to take a long time. Then they started on my order (two burgers and fries). They got one burger made up and on the counter, then when the guy went to put the second burger on its bun he dropped the burger. The counter was positioned in such a way that the server had to pick up the bun on a spatula and then turn around with it and carry it a couple steps to the bun, so I can see how this accident would happen, but don't know why a franchise would set up their food prep area so the burger chef has to carry the burgers around in such an awkward way to get them on the buns. Obviously since the meat had hit the floor (and I was standing there watching it) they had to re-make that burger, during which time my other burger that was already made was sitting there on the counter made up and getting rather cold. I would say it took between 10 and 15 minutes for them to prepare my two burgers and fries, counting from the time they started making my order to the time they finished. Not exactly a quick process and I was wondering how long it would take if they'd actually been busy, or maybe on busy days they send in a more efficient work crew? As others have noted this restaurant isn't very appealing to eat in, or even to stand and wait for an order in. Despite this location being significantly bigger than many other Five Guys outlets, the decor is totally lacking and the tables are cheap and rickety - overall it feels like a 70s food court. read more

Dale P was probably the rudest employee I've ever seen he treated you kind of in a rude manner. His tone was awful and almost made me walk out. I'm guessing he's a manager because he was wearing black so I think he thought he was tough. The food is amazing because he's not making it. I just think some someone that is a manager should treat people with a little more respect in front of his other employees. read more

Was there during a Bay Village fund raiser and even though I have never seen the place so packed with people, the service was great. Every employee including the manager were so polite and never seemed to show their stress level, they looked like they were having fun. My compliments to all !! Nice job! And by the way the food was awesome. read more

The food is good, but a little overpriced. For $15 I could buy two meals someplace else.

I love this place. I ate a burger from Burger King and paid 7$+ dollars and after that point I made a promise to myself... I will never eat a cheeseburger from a fast food establishment ever again. I mean I can just come to five guys instead. Delicious, fast, high quality product. However, if you're not a complete idiot you may already know that Five guys is better than fast food. So for the reason I'm writing this is because I had an incredible experience with an employee. I think her name was Cathay or Kate. She was a host and took my order. She was extremely friendly, kind, and helpful. After my order was complete she checked back in on me and even refilled my water for me. Her hard work, kind personality, and her going out of her way to make others happy should be acknowledged. read more

Five Guys - Burgers Near Me - Westlake, Ohio

The entire place is simple, but it is good and it's always been working. The menu is very small, but you can put however many free toppings you want on your entree. The fries are my favorite in the world, they are so fresh and seasoned well. They will be warm for 30 minutes after served. The Cajun seasoning is also great on the fries. The food is more expensive than fast food, but still affordable for the price of peanut oil and fresher ingredients with no preservatives. You can also get cartons of peanuts for free. A cool thing to look at is the whiteboard where they say the potatoes are from today. read more

Awful. first off, FOURTEEN DOLLARS for a burger, fries & drink? outrageous, but it would be tolerable if the food was great. it wasn't. and it took forever, with only about 5 customers in there. bacon cheeseburger came with cold, unmelted cheese on it and NO bacon. took it up to the counter, the guy put 2 pieces of precooked bacon in a piece of aluminum foil and handed that to me. I got back to the table, found that the bacon was cold too. brought it back again, asked them to remake the whole thing. got a 2nd burger, AGAIN with cold, unmelted cheese on it. gave up. read more

This may be the most overrated burger joint in history number one they don't know how to cook burgers number to the fries are so overpriced its ridiculous number 3 the place is very plain and has no decor read more

Great burgers prepared fresh. Tons of fries. Enjoyed this.

The burgers here are really good and if you like fries then you are in luck. However, the music is a bit loud, and I do agree with another reviewer that the employees should be more quiet. They must have a policy of bothering the customers whic h is a slight turn off. They make your food quickly which is pretty cool. read more

Ok help me out here, there so much hype about this place , I don't get it. there are signs everywhere inside Five Guys about how they have the best this and the best that. So after having tried Five Guys at least five times at three different locations, I pretty much convinced that the hype surrounding the food is just that. I tried hard to like them, but what a let-down for me, Seriously I was hoping they would be similar to In-N-Out burger since we don't have any around here. Sorry, not even close. The burgers are okay nothing special, the fries are ok, better with the Cajun seasoning. But a ok Buger with Fries and Drink at around $11 is a bit much for this food joint. I can go to a restaurant like Outback, Chili's, or Red Robin and get a better burger and fries for less. read more

Returning home from a weekend in Cleveland and a Indians and Browns wins, we wanted something quick. Always good burgers, mine "all the way" or with whatever you want on them. Fries cooked just right. Service was fast and friendly even tho there was a small rush walk in behind us. Seemed like good team work. read more

The only complaint I have that the portions of the fries are way too large, which makes them too expensive, $2.89 small, 3.89 regular, and 5.09 for a large fry! Secondly, the carbs in the fries are respectively 72 small,131 regular, and 181 for large. Whereas McDonalds carbs in their fries has 29 small, 48 med and 63 large. What worries me the average customer buys a regular fry, goes home and eats it unaware he has eaten 4 orders of small fries! read more

This is a great place to get a burger and fries. However, a bit on the expensive side. I have never had any complaints. They always make our food quickly and done right. The kids that work here are great, fun, and nice. They provide exceptional customer service. read more

Hire an exterminator. Dirty bathrooms, dirty dining room. This is so consistent with every 5 guys anymore.

Good food...hamburgers done right..peanuts a nice touch...lots of options...Staff friendly..BUT taste in music is just bad and too LOUD...I like to have a conversation with those I'm with without having to yell over bad loud "music" ! Best choice is take out and eat outside. read more

To be blunt, it's pretty expensive - $16 for a burger and fries that doesn't taste any different than the same meal one third the price. However, the service at this store is well above average. It's a bunch of young kids...but they have been trained well. They are attentive, respectful, and eager to help you however they can. I was very impressed with this dine in experience. read more

I went up to the counter and saw there were only two guys working. I left and I Would not come back. Not unless the remaining three return to where they belong read more