When big city institutions don't serve our needs, we turn to Wyoming County Bank. They are a full…read moreservice bank with a wide range of services including drive through banking and ATM.

Good people, looking out for your best interests. Anna, Linda, Kathy & Lisa are the best!read more

Large branch. Lots of people behind the counter but of course one working to help walkins. Lots…read moreof parking but it's not really easy related to entrance. Many drive through lanes.

Love the mobile app! Professional service and convenient locations. Very pleased with my banking…read moreexperience at BOC

From the owner: Tompkins is a community bank offering personalized service, local decision-making and a broad range…read moreof services for consumers and businesses. Insurance services are offered through Tompkins Insurance Agencies, and wealth management services are available through Tompkins Financial Advisors.

I've been a customer for a few years now, since 5 star bought out first Niagara. I'm not giving 5…read morestars because I think some bigger national banks have a better website and online banking experience. But, both local branches here in Batavia are great. The staff is extremely helpful. I can call on the phone with a question and have my call answered and problem resolved within minutes. When my debit card was compromised, fraud alert texted me right away and I was able to go to my local branch and get a new debit card immediately, and my money refunded. We have both personal and business checking accounts and a line of credit with five star, and have been happy with it all.

If I could give this bank zero stars, I would. This bank is horrible. I would not recommend it to…read moreanyone. Their customer service has steadily declined over the years. It seems the bigger they get, the worse it gets. I just used their bill pay service for the first time and it was a terrible experience. My payment was processed and deducted from my account the day it was due, however, it was listed on my account as a day late and they charged me for a late fee. I called to have the late fee reversed, which they did, then a week later I get a letter from their collection department even though my payment had been made ON TIME. The collection lady I spoke to was the rudest, most condescending person I have ever spoken to in my life. I was so angry, I went to my local branch in Batavia and filed a complaint. I finally got a response two weeks later stating they followed the proper procedure and they did nothing wrong. No apology, no nothing. After being a customer with this bank for 16 years, I will be closing my account and going to a different bank.