not responsive at all, never followed up, never answered email ???? another lackluster customer…read moreservice

Zero stars if Yelp would let me. I sent a request via Yelp for quotes from roofing companies to…read morerepair a leak. Tyrone Jara, the owner, responded to my Yelp quote request within minutes. He came the next morning to inspect and gave a verbal quote. Quote was very reasonable. So I scheduled the repair for six days later when he said they were available. So far, so good right? All down hill from there. No one showed up on the service date, so I messaged Tyrone, who did not respond for nearly an hour. He eventually said their current job had issues and they would be there another hour. Would've been nice if someone had let me know since I took time off from work to be home for the appointment. So I messaged him back immediately asking if they were still coming after the other job was done. Tyrone never responded and they didn't come. The next day I asked again and he finally responded that they'd come between 2:00 and 3:00 that day. Again no one showed up so I inquired again. Tyrone said because it was raining they would "hold off". I immediately asked if he meant hold off until later in the day or hold off for another day. Again, he never responded. I've messaged him two more times to see if he still wanted the job, but days later and he has never responded. Extremely poor customer service and lack of responsiveness from this company. I can't attest to the quality of their work since they would never show up when they said and the owner just stopped responding. I guess he feels like he's doing you a favor by taking a job and you should just deal with his poor customer service and not expect to be told when they're not going to show up. I wouldn't hire this guy now if he said he'd do it for free!

What great quality and customer service! I fully appreciated the work they did on replacing my…read moreroof, they are a family run business and did a great job on my roof and they also replaced the singles on my shed. They gave me a good price for the work, clean everything up. They are insured and fully bonded and they have a 10-year warranty on their workmanship and most the other companies I got quotes didn't come close to theirs. I'm having them come back to do some other work for me on my house and I would highly recommend them.

Steve and crew did a great job on my front porch, And we called them back to do the roof,great job.read more

Andy is a gem. In a world of fast-paced salesmen & many trying to cut corners, Andy still takes…read morehis time, is courteous, & gets the job done right. He recently inspected & cleaned our chimney & I am very happy with the end result. Andy also found a crack at the back of the chimney & filled it in with a high heat resistant compound. He cleaned up after himself & charged a reasonable fee for the job. I will hire him again when we need the chimney cleaned!

Andy came out on short notice to make sure that our chimney was inspected and properly cleaned…read morebefore the recent snow came through. He was incredibly thorough in his work, and spent several hours cleaning out our chimney and fire place insert. His attention to detail was remarkable, ensuring that when he was done the fireplace was re-inserted and properly sealed into the wall. It was clear from the moment he arrived his priority was delivering excellent service, and that he truly cared about the quality of his work that he was putting his name on. Strongly recommend him for anyone else in the market. We will certainly be using Carolina Chimney and Roof for anything that comes up in the future.