Matt Cavanaugh and Bill Henry of Five Valleys Restoration and Cleaning are amazing!! Our house caught on fire in early-Dec 2014 and the kitchen area was a total loss from the flames while the breakfast and dining area, along with the rest of the house, had extensive heat and smoke damage. Not pretty and by looking at it, we weren't certain how it was going to look when everything was done. From the time Matt and Bill came by and met us and assessed the damage until the project was complete, they were professional, clear and concise about everything they would be doing in order to get the job done and get it done right. Matt did a thorough job of explaining all the steps that would be taken in getting the house restored as well as the insurance process, of which he's very knowledgeable. The guys worked directly with our insurance adjuster explaining what was needed in order to get the house repaired and restored so that we didn't have to deal with that part of it. And they always kept us in the loop on the communications between them and the adjuster. Any questions we had, Matt and Bill were able to answer. And they were always accessible. We could call anytime with questions and if we had to leave a message, they would call right back. These guys, along with their talented subcontractors, did an INCREDIBLE job at cleaning, repairing and restoring everything! Bill did a fabulous job at overseeing the project and ensuring that everything was done on time and completed to the highest standards. The house is beautiful and smoke-smell free! If one is ever faced with water or fire damage to their home or any building, we would HIGHLY RECOMMEND Five Valleys Restoration & Cleaning. read more

Be very careful with this company. They showed up to our home for a small leak caused by some faulty caulk on a roof penetration from another contractor. Initially they came off as very professional. They tore out our dry wall on our ceiling to address the leak, removed the bat and spray foam insulation down to the sheathing (even cut a wire for our exterior lighting that they needed to hire an electrician to fix.) They found a small amount of moisture but 0 mold. They removed the joist blocking that separates the outside from the inside of the house above the wall and loosely filled it in with a piece of bat insulation. Then they got busy and left it like that for a few weeks. Mind you, this was in the middle of winter. When they returned, they realized they created mold in that spot in our brand new home but did not seem at all perturbed about it. They did remove the mold, and then they made a crude attempt of using canned great stuff spray foam insulation as a replacement for the correct foam insulation that is supposed to be, and was originally, there to eliminate our dew point. We noticed the poorly done job of insulation and they were instructed to chip it all out by their manager. After that, they found out the mold spread further up the bay. This resulted in them needing to tear out more dry wall etc (but did eliminate the mold they caused and dried out the area) and eventually they admitted they were losing money on our job and canceled our contract and left it as is. This was all drawn out for months, during which time they would try pointing the finger elsewhere. Something that should have been a quick fix turned into a total nightmare for us to get figured out. Now we are left with finding new contractors to finish this job. read more

Update: Owner called and made things right - Original : I am a professional Property Manager and have dealt with several Restoration companies all over the state. Five Valleys has been the worst experience I have had with a restoration comapny by a mile. At first they were very responsive and helped with the mitigation immediately. The actual people that showed up were great and very helpful and kind. After that it was like pulling teeth to deal with the project manager and office staff. They offered us a discount if we paid in cash vs submitting to insurance, and then would not honor that discount when we went to pay. It took over three weeks for them to respond about the timeline and cost of the restoration, and that's only after I was told "stop calling we will let you know when we have time for you". They are disorganized and unprofessional. I would not recommend using them. read more

Cannot begin to say how disappointed we are with this company; they were commissioned to mitigate water damage from a second story shower leak and they concluded that there was no reason to fully inspect all the damage. They never found out that the plywood subfloor was completely rotted out, thus, the upper floor was completely unsupported. (The plumber actually found it.) In fact, the only thing keeping people from busting threw the floor was unsupported ceramic tile. The contractor that built the house was flabbergasted that they would not see this and mitigate the damage, but instead, sheetrock, mud, and paint over the ceiling, which covered up all the damage, and then call it good. IT IS NOT GOOD and we hired another company to come in and remove all the rotted floor at our expense. An expense that we had already paid for to 5V. In addition to this, they disregarded extensive email correspondence and, in the end, blew us off and refused to make good on any of the repairs. Their company officers cannot be trusted, are two-faced, and, the end, belligerent. We cannot recommend 5V and I would add them to the list of Missoula companies to avoid at all costs.... read more

Five Valleys Restoration & Cleaning - Damage Restoration Near Me - Missoula, Montana

I can highly recommend Five Valleys Restoration!!! From the beginning to the end of fixing a water leak in the family room, they have been professional, and also very important - polite, hardworking, and kind young men! I can't remember everyones names, but from the first contact with Tracey (enjoyed working with her) to our last - carpet cleaner Chase (he is such a nice young gentleman!), they have been great! They all made a frustrating situation much easier on us. read more

We met with this company about mitigation and restoration for a house fire with had caused extensive damage. The initial meeting went well, and they are local company with mostly good reviews, so we decided to go with them. Unfortunately, subsequent interactions did not go well. Their business model is wasteful, inefficient, and extortionist. (definitely more about getting the insurance money than serving the client) One employee in particular said that we needed to allow them to restore the home " as they see fit". This being my home, I believe it should be restored as I see fit. If you're ready to handover your entire home cart Blanche, this may be the company for you. Since I need a company that respects my values and priorities, I had to switch to a national chain. read more

What a ripoff company. Overcharging, double billing, charging for services they don't even do. Stay clear.

We have had Five Valleys Restoration do a few cleaning jobs for us. Matt has always been fast and thorough in whatever work we give him.. I have appreciated that he or his crew come in do the work and return my home to normal in no time. I have referred a couple of friends to this business and were also pleased with the work done. One friend had a flood and although she lived an hour out of Missoula they were on the scene in just over an hour. They were able to remove the water and prevent long term damage by quickly removing the water, suctioning the floors and carpeting, setting up several large drying fans and monitoring drying the house out over the course of the service. read more

We have used Five Valleys for years. Sump Pumps, cleaning tile, and cleaning out dryer vents. Last time I wanted dryer vents cleaned Matt came and looked and said, "They don't need it." read more

Wonderful service. Excellent response time with top notch work! Very pleased. Highly recommend!

We have had GREAT experiences with this Company. For example one time the boss actually came back to rectify a job another staff member had done at our home not to our or his satisfaction. We appreciated this type of dedication and desire to do right for the customer very much, a trait we wish every Company in this field would follow! read more

Was hired by my general contractor to do some projects. Left messes, damaged treasured item. Needed to have stricter supervision for the crews. Final straw was when they came to blow in insulation in my attic and did not clean up afterwards. Would not hire again. read more

Matt and his guys are knowledgeable and true professionals. Matt has been a great resource for helping to navigate the sometimes complicated and cumbersome insurance claim process. The team at Five Valleys Restoration will look out for your interest and ensure your property is in better shape than before the loss. read more

We bought a house with mold & water issues. They did our complete tear down & restoration. They did a fabulous job & we would definitely hire them again on our next job read more

We had water damage to our upstairs bathroom and the main floor bathroom. Five Valleys was recommended to us so we called them and they quickly came out to dry out the wood as much as they could. That took several days and they were successful with the drying. Our damage happened on Jan 15, 2021 and we did file a claim with our home insurance company . We quickly paid Five Valleys our $1,000 deductible and within a short period of time, Liberty Mutual paid us so we paid them more money for the repair. It's March 3...nothing done. My husband called them this morning and Tracy told him "we are running behind"...uh, not our fault and not professional to say. Now, if she had initiated the contact to us to say we are running a little behind and I'm so sorry but I will keep you updated...but, no. You just don't leave a client hanging when they have a big hole in their bathrooms. We'll see how long it takes her to get back to us with a date when they can get started. We've never had to use a restoration company before so I don't know if this is normal or not but I don't like it one bit! read more

Matt was very helpful with our leaking sunroof project. Although we live in Spokane, i know Matt from previous endeavors and was able to stop in during a trip to the area. He brought his truck and self performed the remediation process. He walked me through all the steps that I would need to take to get this taken care of and how to deal with the insurance companies. When emergencies happen, especially in the winter, its nice to put your trust in someone that will be straight up and honest with you. read more

They were great...at first. Response was quick and thorough job with clean up. Crew was professional. However, the estimate for repair with an upgrade was sketchy and they weren't willing to sit down together to go over. They were too busy. Had to make several assertive phone calls to get a response. Never talked to the project person again, only office staff. They also took our large wool area rug to their "warehouse" to dry it out- now they can't find it. Would not recommend. read more

We had a great experience with Five Valleys when pipes burst in our house. They responded immediately and got the place dried out, then came back and worked with our insurance adjuster to make sure the house got put back so that it was like the water damage never happened. They were recommended to us when we first bought the house, to help with some mold that had been in the attic - so I think their reputation must be good around town, since home inspectors and realtors have their pick. I would definitely use them again (although I hope I never have to!). read more