While staying at my Parents' house in Brownsville, Texas for a trip the fridge needed to have its…read moreice maker filter replaced. Sadly, every other place that was a national chain was out - and the problem with appliance parts on Amazon is that if you have an issue, it is one of those "oh crap, it's wrong." On a whim, I Googled around, found Aeraci.com and called their office in Brownsville, but that was closed due to COVID so they were working out of their main office only in Los Fresnos - a scant 15 minute drive, and after speaking with Mary on the phone (a consummate professional, kind, and thorough) who was clearly handling phones ringing off the hook.
I have spent my time working in commercial appliance sales, so I know how hard Mary was having it at 4:00PM in the afternoon, as it seems their smaller satellite offices were having all phones route to them, and she was juggling incoming calls from much bigger fish than me - though she was thorough, diligent and had my GE part and it was on my way to grab the part. I explained that I had to get gas, I may be cutting it close, though she offered to stay open if I needed. All of this was unnecessary as I had made it in good time, with getting gas, and the small shop was one of those small town gems that you love - simple, to the point, and highly functional. You could easily tell that their business - definitely of the counter-style appliance part variety - was more centralized on commercial B2B though the friendliness, kindness, and sharp nature of Mary at the front was one that welcomed even the DYI crowd.
The transaction was speedy and I was most pleased they sold water and chips old-school small town style, and it was fun to support local businesses like this - especially for appliance parts and repair in an era where the larger Lowe's and Home Depots of the world overrun places like Aeraci.com though they cannot replace the care, expertise, and speed. Plus, with folks like Mary manning the desk, any HVAC repairman, handyman, DIY-er will be confident that Aeraci.com has the parts, expertise, or added repair help to get the job done.
While I was not able to take advantage of their extensive repair services, I can guarantee everyone in the Rio Grande Valley this - you will be in good hands with Aeraci.com for all your appliance repair needs - large to small, A/C to Refrigerator - the folks at Aeraci.com have it handled. And if you have a minute, swing by and say hi to Mary at their main office in Los Fresnos and feel at home knowing that experts are always a call away.
