The owners here helped me so many times I had to write this review. I needed lights for my new…read morecondo in Destin and Shane and Trina made marvelous suggestions and I love my lights. Perfect for space and do not compromise the view. They also helped me find modules for my existing ceiling fans so they worked with the new wall switches. When the cabinet guy broke one of the globes on the pendant lights they rushed me a replacement. Over and over again they have gone above and beyond to help us with our remodel. The new showroom is filled with beautiful lights and furniture. If they don't have what you need they will get it. We really appreciate them.

Overall great experience here! They have a wonderful selection at really great prices. The staff is…read morealways very welcoming. We used Misty to help us with our selections and she was very patient and very kind and very knowledgeable. I would highly recommend this business.

The absolute worst customer service I have experienced in decades. The elderly woman at the counter…read morewas surly and rude. Avoid this shop unless you enjoy abuse.

Coolest, most complete , most personal service EVER! Love this shop…read more Oh yeah, and did I mention the amazing selection of lamps and SHADES!

Used them to install countertops in my house. Was billed, and paid, for 4 slabs of materials. House…read moreonly held 3 slabs, so was left with a $2400 slab of materials. Decided to allow them to do full height backsplash in kitchen and cover my fireplace to use up the extra materials. They never came to install the fireplace, kept my materials that I paid for, and I had to pay another company to finish their job. Would not recommend them for there lack of business ethics.

I had some damage from installers, and they initially denied it. After it became obvious they had…read moredone it, I did get a cost reduction to cover. Installers tracked mud through my brand new flooring and then stated some of it was already there. No it was not! Counter tops are great and my sales person Jennifer was excellent, I just didn't care for the constant denial and the lack of common sense to put some boot covers on.

A great place to get light fixtures or ceiling fans. They are most helpful and friendly to work…read morewith.

If you are wanting quality products and Excellent Customer Service, you are at the right place!…read moreEach time I work with The Gallery of Lights I am impressed. I always get wonderful one-on-one service - with all my (many) questions answered - and if an issue arises, I get regular updates and wonderful resolution. The great service continues after the sale as well. I highly recommend The Gallery of Lights.

I saw this place had 1.5 stars and laughed, and went anyway. Waste of time…read more It's chaos here. Staff standing around, unwilling to help or direct you to someone who can; a misogynistic dude in the appliance section who actually just walked away from me in the middle of 'helping'... to go help a male customer; theyre rude and have no idea what they're doing; they're all idiots. It's frightening.

My elderly parents--both in their 70s--scrimped and saved for months to afford a new stove from…read moreLowe's. They don't have a lot, and every dollar they spent was carefully set aside with the hope of finally replacing their old, unreliable appliance. This stove wasn't just a purchase--it was a long-awaited improvement to their daily lives and a rare moment of joy after so many sacrifices. But that joy was short-lived. Less than a month after installation, the stove completely stopped working. No heat, no functionality--just a cold, useless appliance sitting in the center of their kitchen. My dad, who is proud and never asks for help unless absolutely necessary, has called and reached out to Lowe's multiple times--each time hoping for some kind of support, some kind of compassion, or at the very least, a technician to come take a look. But those calls were met with indifference, long hold times, and empty promises. No one has come. No one has fixed anything. And no one seems to care. So here they are--months later--without a working stove, struggling to prepare meals, and feeling utterly defeated. They only got a few weeks of use from an appliance that cost them hundreds of dollars. For many people, that might be an inconvenience. For them, it's a crisis. This has caused so much stress and frustration, not to mention the emotional toll of feeling unheard and unseen. They trusted Lowe's. They believed they were buying from a reputable company that would stand by its products and help when something went wrong. Instead, they've been ignored. Forgotten. It breaks my heart to watch them go through this. I'm sharing this in hopes that someone at Lowe's will see what this experience has done to two good people who deserved better--and finally do the right thing.

Store manager steve had assured me that if I purchased at retail price ($900) they would price…read morematch upcoming sales price and still give me free delivery. They would price match but would charge me $75 for delivery. Spoke with manager on duty and salesman who confirmed the convo Wouldn't honor their word - told me I could pay the additional $75 or take my business elsewhere - I took my cash and went to Lowe's- suggest you consider doing the same.

I can't believe it took us so long to find this store!! We needed all new appliances for the home…read morewe are renovating, and we are sick and tired of shopping at Home Depot and Lowe's (these stores have just become dumping grounds for dirty displays and lackluster customer service). We worked with Newt Partridge and he coordinated everything for us. The appliance department is easy to shop and Newt knows his stuff. Ask for Newt-you won't be sorry!!

On life's journey you have many opportunities to meet the best of us. I wanted to take a moment to…read moretell you about an outstanding company and one such individual. Today is 1/23/2026, I have a grandmother in Tyler, Tx who realized she might need her gas logs to work with the incoming weather. I spoke with Wade this morning and asked if he had any availability knowing that very likely the answer would be no. Wade asked where she lived and he noted that he had a job close by and would be willing to stop by if their schedule allowed. Wade arrived and spoke to my grandmother at length while checking out the situation and performing the necessary service. He treated her with the utmost respect and kindness. Wade exemplifies the best qualities of us. He exemplifies the fruits of the Spirit. In Galatians 5:22-23, "But the fruit of the Spirit is love, joy, peace, longsuffering, gentleness, goodness, faith, Meekness, temperance: against such there is no law." Give Wade and company at Light Your Fire the opportunity!

Unfortunately, I can't leave zero stars, but that's what they deserve. Two separate encounters both…read moreof which were horrible. Staff aren't knowledgeable, are incompetent, argumentative and have stand-offish attitudes. Customer service is nonexistent. I tried to order a standard two burner stove to replace one in my outdoor kitchen. After 3 trips to the store and several phone calls, I finally gave up. Then I ordered a 10k fireplace, took a month to come in, parts were "missing", which took another month delaying our remodel for 6 weeks. They didn't seem to care, gave us the run around and weren't helpful solving the problem. I will never do business with them again

Had a leaking water pipe in front yard. Technician showed up on time, confirmed the issue as…read moredescribed, and completed all work within 1.25 hours for $918.56. I had asked about a veteran discount to try and get the higher than expected price down a bit. He said he had already given me a discount, so he couldn't do that as well. Wasn't sure what the discount was, but if they do have a veterans discount it's probably better than the ~6% savings from the one he gave me. Work quality (as far as I can tell) was good, but price is extremely high considering the time and parts required. Won't be my first choice next time we have an issue.

Purchased a new a/c. System for my home. Have had mold growing on my a/c vents ever since. They…read moreadmitted they sold me a system that is too large for my home. It doesn't run long enough to remove the humidity. All they will do is tweek my thermostat, which didn't help. I have 2 dehumidifiers running full time now. Very disappointed.