Me and my wife booked an Umrah trip with FJ travel this January (2024): We are very satisfied with the services they provided. From airline booking, hotel bookings and transportation arrangements in Medina and Mecca. FJ contact Hafiz Sana Ullah was extremely helpful who gave us valuable advices (on matters relating to Umrah) while managing all arrangement for our transport. Our driver Muhammad Iftikhar was courteous and very accommodating. We will Inshallah book our next trip with FJ travel again. Rizwan. read more

My intention of this post is to inform future Umrah and Hajj travellers about my experience with FJ Travels. We purchased an Umrah package from FJ travels for Dec 26-Jan 4. Dec 26, 2022 - Flight AC336 YEG-YUL was being delayed and would cut it very close to our connecting flight from YUL-DOH. I contacted FJ travel to see what we should do. I received some fluff and no help from them. This gave me an unsettling feeling from FJ. My initial feelings were, this is your problem now. We landed in Montreal at 9:30pm and missed our connecting flight to Doha. I spoke to FJ on the phone, it was the Travel Manager Omar, he was not willing to do anything from his side. I was stranded at YUL, I couldn't find the Qatar reps, our bags were missing and the travel agent I hired is not willing to help. He said he'll talk to the owner and get back to me. I ended up re booking my own flights with Qatar for Dec 30. I told FJ about our new schedule and told them to re-book my Makkah hotels since I will miss them and not to mention I will be unable to perform Umrah at the same time as my parents and brother from Toronto. They were note willing to do anything. At this time, I'm thinking what actual value did I get from going with FJ travels? Dec 27-30, 2022 - Waited in Montreal. I connected with Javed (owner of FJ travel) and he started the conversation off by laughing and asking what happened? I was baffled. Are you kidding me? I asked him if he spoke to Omar, he said no. I was even more confused. I explained my situation, and he played it off like he didn't know anything. I asked him to get the hotels re-booked in Makkah and send me the details. He told me that booking is gone, money is spent, he can't do anything. He said listen, let's save your trip by getting you to Madina first, then Makkah. He told me because of this change, ground transportation was going to be private and will cost $850. I paid him via e-transfer. I said, what about the hotels? He said, don't worry we have until Jan 4 to settle it out. I will call the hotel and plea our case. I told him I don't want to be stranded in Makkah without a hotel, so just get it done. That was the last conversation I had with FJ before I departed Montreal. So at this point, I'm under the assumption that everything is good. Dec 30, 2022 - Jeddah Airport. Lack of coordination with transportation. We arrived at the airport, expecting someone to meet us, maybe even holding a sign that says FJ. Nothing, nobody. Dec 31st, 2022 - Madina. I texted FJ asking for an updated on our Makkah hotels, I received the following message: "Did you speak to the hotel about your issues and did they provide you alternate dates? In not, you need to do it yourself?" Wow. Really? I'm thinking again, what did I pay you for? I asked him to do it, he came back with different hotels than the Swissotel, and they were even pricier than what I found online. I ended up booking it myself. I sent him a text telling him that i'm disappointed and that I will be writing a google review and filing a formal complaint with TICO and BBB. His reply blew my mind. F words, A words, insinuating that I should not have been born, threatening to take me to court. We are talking about a professional business, a Muslim no less, who sells Umrah and Hajj packages, and this is the customer service I get? Unfortunately, Javed needs some coaching and mentoring on customer service and accountability. Take a deep dive into your life and figure it out. As a Pakistani Muslim business owner, you are our in the public eye. Lead by example. Shameful. You are going to have to deal with angry customers, your job is to help, not gas light. Learn to take constructive criticism and come out of it with an amicable solution. Couple of notes: - Ziyarat tour in Madina was not in English. - Private van from Madina to Makkah was not private. We shared with a group (2 females) who also were not happy with FJ. What a surprise. - We did not have a guide for Umrah. Luckily we prepared well in advance, but still, what did we pay for? - No Ziyarat tour in Makkah. I paid for it, but didn't get it? - Other FJ tour members were dissatisfied with level of customer service and coordination read more

Decent and understanding Staff members, issue solvers, benevolent and legitimate client care's. Value coordinate specialists, well beyond in polished skill. Helpful to approach and talk about movement needs. Want them to enjoy all that life has to offer!!! read more

Booked an outing through FJ Travels and Tours a couple of months prior. Everything went by desires. It assists with staying in correspondence until directly before the outing. Energetically prescribe them to everybody. read more

Booked my seats in advance, seats were in row 21. Get to the airport, all seats scattered, I had 2 kids travelling with me. Finally, got 4 seats together in row 51 at the tail of the plane. Dishonest representation of seats. I would never use them again. What a nightmare vacation. Horrible read more

Mashallah they are very professional and well organized. I have booked a trip through them for my parents including myself for 14 days and Alhamdollilah everything went smoothly and perfectly. They did a good job setting everything up. Definitely recommending them!! read more

Booked by umra ticket in January 2014. They did not deliver visa until one day before the flight. You can imagine frustration when your passport is with them and no visa. Having risk of losing thousands. Finally, they called and said your visa is here but we have to pay extra $50 per visa. That is outrageous. When we refused to pay extra, he refused to give us passport and didnot bother if we miss our flight i.e. we lose 5,000 at the cost of paying him $150. We ended up paying him with a big fight. I will not recommend anyone dealing with them read more

Booked a trip through FJ Travels a few months ago. Everything went according to expectations. It helps to remain in communication until right before the trip. Highly recommend them to everyone. read more

worst service ever i am so disappoint i booked a Umrah/Pakistan package for my parents and myself and because of covid our flight got cancelled and its been a year now we still havent received any money. they claim to be Muslim but yet scamming people in the name of Islam. my father and myself had made multiple attempt to contact them and they always had excuse. Its better to book flights from non-Muslim travel at least they are honest and help you. STAY AWAY FROM FJ TRAVEL. read more

Booked a trip for Umrah and visit Pakistan through FJ travel in December 2017. FJ travel did excellent arrangements from start to end. unfortunately I lost my documents in Haram sharif all id's, passport etc. but FJ team in haram sharif help me lot, because of their help I found my all documents. also we got 5 stars hotels Madina and Makkah and service was great. they also provide us very reliable transport service in Madina and Makkah I strongly recommend them for everyone they are professional people and great team. read more

Such a fraud company. They made error booking my destination and didn't provide me the update. Information sent me the after 2 days. When I asked them to make they changes they accepted the error but denied to fix it as it was costing them. Running business is not just if everything goes well it also shows your capability how you handle the complaints and provide the solution. They have no solution to their mistakes. STAY AWAY from them. I wish if there is negative star to give. read more

FJ Travels helped us getting Umrah Visas at time when other agents refuse to take our documents, also they provided us 5star hotel front of Haram with very competitive price , we wish them luck for their business and would recommend them for Umrah services and packages. read more

we are experience last 3 years very nice. but some time they gave us hot time for example not seat arrangements on booking time and once time they gave us very cheap hotel in Medina instead of 3 star. read more

It is an absolute privilege to write a review for FJ-travel agent and the company. Because of the owner, we had a great first umra trip. We could not have asked for a better experience and are so happy we chose this company to organize this trip for me and my wife. When I initially began thinking about this trip, I was not sure whether I wanted to do a large guided tour or try to do it all on our own. I thought to myself, "I wish there was something in the middle!" I wanted to have our freedom to do what we wanted, but I did not want the stress of having to plan everything myself. I soon found out that they were exactly who I was looking for--a company who would do all the planning for us and all we had to do was show up! The customer service we received from our agent was second to none. As soon as we told him our interests--he immediately put together an incredible itinerary for us. All we needed to do was approve it, and he took care of booking EVERYTHING for us--the hotels and transportation. He also was kind enough to give us information on each location, offering suggestions on important locations to visit, restaurants and other possible excursions I am officially in love with the tour (thanks to this agent and his company) and know we will be back ! Arif Mumtaz read more

Very rude staff and the way they operate raise a lot of suspicion of them being nothing but fraud. Charge money and provide no receipt. In the end will simply refuse to provide vouchers. Even won't return your original documents. We had a lot hard time getting our passports back. Simply avoid them or you'll seriously regret. read more

I just returned from my Umrah Trip with family and found no trouble in the services provided. They are expert in Umrah Services, know exactly how to fit your trip in limited budget, I got lowest as $1500/Person 6 Nights Umrah Package with side trip to Pakistan. Reason for low package could be advance purchase but I definitely would like to recommend FJ TRAVELS for Umrah services. read more