This place is VERY uestionable. They asked me for my credit card info via email. When i called to…read moremake changes to my flight, the agent just hung up on me after i expressed what I needed help with. Then I called again. Another agent picked up and said he'd call me back in twenty minutes after he makes arrangements. He repeated my phone number, so I know the previous agent could have called me back if she had accidentally hung up.Anyway, this second agent NEVER called me back. Atrocious service, or more like zero service. NEVER book from Nanak flights.

Yesterday we three seniors go there office and booked 6 tickets for india.payment for two ticket…read morewasgiven .4 tickets were put on hold today i checked on other sites.rate difference was more than $75 per ticket for same air line.when called in office not given good excuse. Charged 275 dollers more on two tickets.we cancelled on hold 4 tickets and buy from other travel agency.

great service and low rates , cheapest fare in market I call a few agents but Aman travel rates are…read morelower than all

Me and my wife booked an Umrah trip with FJ travel this January (2024): We are very satisfied with…read morethe services they provided. From airline booking, hotel bookings and transportation arrangements in Medina and Mecca. FJ contact Hafiz Sana Ullah was extremely helpful who gave us valuable advices (on matters relating to Umrah) while managing all arrangement for our transport. Our driver Muhammad Iftikhar was courteous and very accommodating. We will Inshallah book our next trip with FJ travel again. Rizwan.

My intention of this post is to inform future Umrah and Hajj travellers about my experience with FJ…read moreTravels. We purchased an Umrah package from FJ travels for Dec 26-Jan 4. Dec 26, 2022 - Flight AC336 YEG-YUL was being delayed and would cut it very close to our connecting flight from YUL-DOH. I contacted FJ travel to see what we should do. I received some fluff and no help from them. This gave me an unsettling feeling from FJ. My initial feelings were, this is your problem now. We landed in Montreal at 9:30pm and missed our connecting flight to Doha. I spoke to FJ on the phone, it was the Travel Manager Omar, he was not willing to do anything from his side. I was stranded at YUL, I couldn't find the Qatar reps, our bags were missing and the travel agent I hired is not willing to help. He said he'll talk to the owner and get back to me. I ended up re booking my own flights with Qatar for Dec 30. I told FJ about our new schedule and told them to re-book my Makkah hotels since I will miss them and not to mention I will be unable to perform Umrah at the same time as my parents and brother from Toronto. They were note willing to do anything. At this time, I'm thinking what actual value did I get from going with FJ travels? Dec 27-30, 2022 - Waited in Montreal. I connected with Javed (owner of FJ travel) and he started the conversation off by laughing and asking what happened? I was baffled. Are you kidding me? I asked him if he spoke to Omar, he said no. I was even more confused. I explained my situation, and he played it off like he didn't know anything. I asked him to get the hotels re-booked in Makkah and send me the details. He told me that booking is gone, money is spent, he can't do anything. He said listen, let's save your trip by getting you to Madina first, then Makkah. He told me because of this change, ground transportation was going to be private and will cost $850. I paid him via e-transfer. I said, what about the hotels? He said, don't worry we have until Jan 4 to settle it out. I will call the hotel and plea our case. I told him I don't want to be stranded in Makkah without a hotel, so just get it done. That was the last conversation I had with FJ before I departed Montreal. So at this point, I'm under the assumption that everything is good. Dec 30, 2022 - Jeddah Airport. Lack of coordination with transportation. We arrived at the airport, expecting someone to meet us, maybe even holding a sign that says FJ. Nothing, nobody. Dec 31st, 2022 - Madina. I texted FJ asking for an updated on our Makkah hotels, I received the following message: "Did you speak to the hotel about your issues and did they provide you alternate dates? In not, you need to do it yourself?" Wow. Really? I'm thinking again, what did I pay you for? I asked him to do it, he came back with different hotels than the Swissotel, and they were even pricier than what I found online. I ended up booking it myself. I sent him a text telling him that i'm disappointed and that I will be writing a google review and filing a formal complaint with TICO and BBB. His reply blew my mind. F words, A words, insinuating that I should not have been born, threatening to take me to court. We are talking about a professional business, a Muslim no less, who sells Umrah and Hajj packages, and this is the customer service I get? Unfortunately, Javed needs some coaching and mentoring on customer service and accountability. Take a deep dive into your life and figure it out. As a Pakistani Muslim business owner, you are our in the public eye. Lead by example. Shameful. You are going to have to deal with angry customers, your job is to help, not gas light. Learn to take constructive criticism and come out of it with an amicable solution. Couple of notes: - Ziyarat tour in Madina was not in English. - Private van from Madina to Makkah was not private. We shared with a group (2 females) who also were not happy with FJ. What a surprise. - We did not have a guide for Umrah. Luckily we prepared well in advance, but still, what did we pay for? - No Ziyarat tour in Makkah. I paid for it, but didn't get it? - Other FJ tour members were dissatisfied with level of customer service and coordination