When I called to make a new patient appointment I got in to see the dentist within the week…read more However, after I was told my daughter had a severe cavity that needed to be fixed "right away" I was told the first appointment for that was 4 months out. Seems they like to do the "bait and switch" tactic. "We will get you right in if you're a new patient but once we have you hooked we are 4-6 months to treat you".

Always great to see all the friendly staff!!! My child always left with a smile!!! Thank you!!!read more

Best dentist & staff ever! My kids get really excited to go to their dentist check-ups. This office…read moregoes above and beyond to make sure the kids feel welcomed and relaxed. Would highly recommend.

Since moving back to Flagstaff, I switched our pediatric dentists for my daughter. At first, the…read morebuilding seemed welcoming to kids and the staff was very calm and quiet. After our initial meet and greet, came the second visit. . .My child was excited until Dr. Dowell wanted his dog on her stomach while he worked. She did NOT want this dog on her, but he insisted. (I have a photo) This diminished her trust in him. She let me know that she didn't like it but said yes so he "wouldn't get mad." I didn't like that answer. I don't want my daughter agreeing to something because she's worried about what that person will say/do! Third visit, we went back for a filling and noted we didn't want his dog on her. He didn't seem too happy and started the filling without any numbing. He didn't want to needle numb or use nitrous oxide so he started drilling raw. My child was uncomfortable and scared. She pinched my hand & I tried telling him, BUT he told me "I want her to tell me" She was clamping my hand; she could NOT talk with tools in her mouth!!! From there, he decided that because she was scared, crying, and bleeding profusely from her mouth that he would attempt laughing gas. NOTE: There was no anesthesiologist there to monitor this being administered. *Not only did he not listen to me as her fingers and legs started showing signs of a classic 'Tonic-Clonic Seizure', but he kept administering the nitrous after the initial phase (muscle stiffening) which caused her hands, fingers and legs to lock in a cramped position. I was so terrified that I wanted to call an ambulance. Once I ran out of the room, he finally took me seriously and stopped gassing her. I was frantic on the phone with my mom as an assistant came to tell me my child was ok ~ I came back in to her crying as he's rubbing her hands trying to get them to loosen up He almost caused a seizure on my 7 year old, which could've had irreparable damage!! When they called to try to reschedule, I asked the staff what they would do to prevent this from happening again. They said the dentist would contact me with those details. Dr. Dowell sent me and my child's father an AI generated response as to how it was my daughter's fault for being scared and not his fault. (I have photo proof that over 70% of his response was AI generated. ) He never reached out to me personally & hasn't checked on my child since the visit ... yet ... they billed me for another visit that we NEVER attended & now they won't stop calling for money. This is not an office I trust and that is not a dentist I would recommend for your children. Please moms, if you care about your child, go to a dentist that has an anesthesiologist on site. His lack of concern for her small body and all of that laughing gas going straight to her brain showed me he's NOT there for the kids...He's there for himself! Dr Dowell, take the mom seriously when she tells you something is wrong. I felt it in my gut and YOU ignored me. Kerri J Love

After a bad experience for my girls at our family dentist we had to, reluctantly, look for a…read morepediatric dentist. We still see our dentist without complaints, but he just doesn't have the bedside manner for children. Dr David and his staff are amazing. The exam tables are bright and colorful, and not separated out for general cleanings and such. The staff is personable and are excellent with our girls. I am super happy to have found Dr David, and so are our girls. If you're looking for an excellent pediatric dentist, this is the one!

Dr David Ho is such a amazing person and dentist.... he is a type that explains everything to a way…read moreyou can understand and is very great with kids... I am so grateful for him in so many ways... my kids look forward to going to the dentist instead of being afraid like I was as a kid... thank you

One of the positives about Dr. Janisse is that almost all your dental needs can be taken care of at…read moreFLD. This saves a lot of frustration and hassle and stress when trying to coordinate with other dental disciplines. Most recently, when I was examined prior to the start of an implant, Dr. Janisse noticed decay on an adjacent tooth. His assistant provided me with a guesstimate of the cost, which was a factor in my decision as to whether or not to address the decay now. The decay was treated and the implant progressed smoothly. Dr. Janisse was very laid-back and patient with his assistant and me. He also has a great playlist ;-)

Dr Janisse is a hack dentist. Staff is friendly, but improperly trained. My wife needed to have an…read moreimpression taken and it took the so called dentist several tries to get it right . Which on the 3rd attempt he proceeded to literally tear her permanent retainer out of her mouth. Then had the nerve to say it was loose which it absolutely was not. I would drive 500 miles from where I live to go to any dentist but this quack wannabe dentist.

Great family of providers here. Everyone is professional, personable and I have been very satisfied…read morewith the work done.

Staff and dentist are pleasant, but the treatment to repair a crown did not last beyond one day.read more

I'm not usually one to leave a bad review, but I had to say something about my experience with this…read moreoffice. I recently had a routine cleaning & received a bill showing I was charged the out-of-network rate, while I was informed this office is in-network with my insurance. When I reached out to the office to ask about the bill, I was initially told that I should be in-network, that they would look into this for me & would get back to me later that day. By the end of the following day, I hadn't heard anything back, so I called them again. They just told me what we already knew, which was that insurance only covered 60% of the bill (the out-of-network rate). At this point, I looked up my benefits on my insurance's website just to be sure they hadn't changed. My research confirmed my coverage for that appointment should have been 100%. I even called my insurance company, who also confirmed that the visit should have been covered 100% but was billed improperly. I called again & talked to someone else, who agreed that it was weird that the bill wasn't covered & that they would reach out to the manager & get back to me. Nearly 1 week later & I never heard back from anyone. Instead, I got another message stating that I still had an overdue bill. So, I reached out a fourth time to ask if someone was looking into the bill like I was told. I received a message back stating, again, that my insurance only covered 60% of my bill. Which, as mentioned, we'd already established. At this point, I was quite frustrated as I didn't seem to be making any progress with the bill or getting through to anybody, so I went in-person to the office to try to talk to someone in billing or a manager (which I had to take time out of my work day to do since I work full time). The manager was not available when I went in, so I asked them to at least send her a message for me along with a break down of my insurance benefits (which I printed out for them). I am still waiting to hear back. I work in the medical field, so I understand that things can take time, especially with billing issues and insurance. I also know a lot about insurance at this point and understand that sometimes claims are mistakenly billed or processed improperly. What's frustrating to me is the lack of communication and unwillingness to look further into things for me, especially when I had reached out to the office four different times. Instead of trying to understand what the problem was, it was mostly just met with the same phrase over and over: "Your insurance covered 60%." Instead of this office advocating for me, I've had to go way out of my way to advocate for myself. I believe it's important to advocate for your patients, and that just has not been my experience with this office. I can't imagine what this situation would be like for another patient who hasn't worked with insurance, who may not understand fully what their insurance benefits are and who may not know how to advocate for themselves. Hopefully this office is able to help me out with this situation, though I'm not inclined to return for more appointments in the future. Certainly not worth the headache or wasted time.

Service is great. Office is clean but old. I've tried 3 different hygienists and they are all good…read moreexcept one pinched my bottom tongue and now it's sore with an ulcer... i believe it wasn't intentional. Just hope they be more careful and gentle next time.

Lost my $$ for a cleaning they owed me because they closed permanently..only other office is in…read moreVegas..not to Vegas..that S_cks

From the owner: Aces Dental is the area's premier dentist. From routine care to premium services like dental…read moreimplants, call Aces Dental today.

just now NEW Awful! I…read morehave had multiple appointments with them over the last year for issues with an old accident area on the lower level of my mouth as well as whitening. After receiving a gum graft and having it healed, I was ready to move forward with scheduling the remainder of the work. I called to book an appointment and the lady was extremely rude and flat out told me there was no treatment plan for the work on my mouth. That's a lie. I have a printed estimate from them detailing all of the work and expenses. She told me I would have to come in and pay for another exam since there was no treatment plan. Which is ridiculous since I had already been in their office for multiple appointments throughout the last year and I already have a detailed quote for the work. In addition, a few months ago they called me to change my appointment time, the same lady as mentioned above gaslighted me regarding my original appointment time and was irritated when I told her I couldn't change the time last minute because of work obligations. She was wrong about my original appointment time and even when I explained that I had text messages with the actual appointment time and date, she continued to tell me I was wrong. I finally just cancelled my appointment. Their office is disorganized, unprofessional and they apparently do not value their patients. Do not go here for your dental needs, there are way better places in Flagstaff that actually care about their patients.

From the owner: Our Flagstaff dental office has been serving this community with heart and compassion for more than…read more50 years! Dr. Kurz and Dr. Chittenden are a husband and wife team who are thrilled to continue that tradition by bringing their comprehensive, down-to-earth approach to every appointment. Whether you're with us for a routine cleaning, a same-day crown, Invisalign fitting, or anything else, you'll be treated with the respect and understanding you deserve. At Cedar Avenue Family Dentistry our goal to help each of our patients achieve a healthy, beautiful smile they can wear with confidence for years to come.

I still have the cracked front tooth she gave me way back when and was trying to get extra money to…read morefix it despite us having insurance do not trust her she is no dentist she is a scam artist

Excellent experience! Dr. Collins is thorough,…read morecommunicates well and has excellent "bedside" manner.