This is the best Flagstar branch I've ever been to. The staff is friendly and extremely knowledgeable. They have answered questions and fixed problems other branches couldn't handle. This is the only branch I trust to do the job right. read more

I took in my infant son, since he's getting Social Security checks, to open a savings account. The guy there, F#cking A$$hole, let's call him, said that federal law requires that infants have birth certificates for savings accounts, which was not what online resources said. He lied to me; I successfully opened one with just the social security card I had brought to Firststar at Bank of America on Saturday. He called the cops on me because he thought I said I was going to kill myself when I said "I can't do this all by myself!" in reference to getting a birth certificate by bus with a preemie who can't be around people because he has no immune system. So the police picked me up and physically assaulted me. I'm deaf and I guess the guy didn't understand me well enough at the bank when I was upset to know what I really said. He called the police. Baby boy and I went to the hospital and were discharged within a couple of hours because I'm fine. Now we have to have Child Protective Services involved in our lives and my mom is having to take time off work to be interviewed and shit. We are victims of discrimination and harassment. F-u-cking Assh0le is a dick. And a L-I-A-R. HE LIED. HE F@CKING LIED. He did not have to have a birth certificate by law to open an account for my son. Go to Bank of America. They can handle business. read more

They won't listen to you whatsoever. They think they know what's best when in actuality they are freaking clueless.

i love this bank. the employees are always helpful and friendly. great service. unlike many other banks i dealt with. try it. 5 star rating. read more