For months of Covid19 (starting with China in Jan) there was NO WAY to call. The Air Canada number…read morejust gave you a recording saying "unless you are flying within 48 hours" please call back - and it hung up. So when I mistakenly booked the wrong city to fly into (those Hawaiian names are so alike!) there was no way to rectify it by phone, and I had missed the online change window of 24 hours. So I had to buy another flight, and hope to get a refund later. When I was within 48 of flying I was able to call and explain the wrong booking. I was told to email the details and it would be taken care of. I got a refund in the mail of $88 when the flight cost $219. There was no explanation given. Calls are allowed now in June, but the wait is 2 hours. Service?

My father and I were flying from Comox to Calgary via Vancouver…read more After setting up his medical at the time of booking, being confirmed and boarded, with the same oxygen machine he has travelled with dozens of times, we were given 2 options, leave the oxygen machine or leave the plane. We tried to explain to to the pilot and stewardess that the fact that my father would die without the oxygen, and a call from Danniele at the customer check in explaining that it was an approved machine we were forced to deplane. My father and I both have medical issues with walking so this became the first problem. Then the plane left with our luggage and medication. Once we returned to the terminal Danielle showed us the list of approved oxygen machines and what a surprise, there was my fathers machine. We then had to take a $30 cab ride, and rent a $120 hotel room. I then had to go to a walk in clinic to obtain a days worth of medication. Then wait 10 hours for our next flight. Then a 3 hour layover in Vancouver. We then went to the only restaurant without a wait to eat. After finishing dinner we asked for a cart pick up but we're told I had to wheel my father back to the Air Canada wing and wait. We waited 20 minutes and once no one showed up I was forced to push him the full distance as we would have been late for checkin. We landed in Calgary at 1:00am after beginning our day at 4:00am. This caused quite a strain on my fathers heart and my knees. All for an obstinate pilot that refused to listen to anyone as if he was on some kind of power trip. This treatment has left us bitter and likely to give poor reviews to everyone we meet. I would like to add that Danielle in Comox was very helpful in getting us a new flight and assuring we would not be removed by another flight. I would also like to add that the gentleman who deplaned my father in Calgary was very helpful in wheeling him to baggage claim and helping him find me.

I went home to Toronto from Victoria. It was the first time I travelled with Westjet. I would say…read morethe experience is good. From Victoria to Edmonton, then to Toronto. The experience back and forth was trouble free. And that's really all you can ask for in an airline these days. Anything on top of that is a bonus. I checked in at the airport counter in Victoria and the gentleman asked me if I checked in online. I didn't at that time. But on my way back I went online and it allowed me to check in within 24 hours of the flight. It was fast and easy and all I had to do reaching the airport is to go through security and proceed to the gate. My boarding pass was in my eWallet. The seats in economy are decent. Enough leg room. Although they give you half a can of drinks and a couple of pretzel snacks. I've wondered if I can ask for the whole can as I was thirsty but never got to ask as I see everyone getting half a can. Didn't want to sound "privileged". There is a menu from which you can order and pay for meals. I'm not sure if it is good but I posted the menu here. The waiting time between flights during lay overs was good, not too long and not too short so you have enough time to transition for your next flight. The flight attendants are nice, courteous, and have a good sense of humor without crossing the boundary of professionalism, especially flight 341 from Edmonton to Victoria on Oct 25. The flight attendants were warm and the one making the announcements are refreshingly funny. I've encountered flight attendants in a different airline attempting at humor but it was really offensive and crossed rudeness and inappropriateness. It's still customer service you know. And from my first Westjet experience the crew understood this. From now on I will continue to patronize this airline. I know no airline is perfect, but as long as it's not a disaster that is AirTransat who lost my luggage and compounded the whole situation by their lack of empathy, lack of customer service, lack of response. And Ive been traveling for over 30 yrs. Well done Westjet and I hope you continue improving and can be the airline Canada is proud of!

QUESTION OF LEGALITY?…read more I booked and paid for a return flight from Victoria to Hamilton on 31 July, 2022 for my wife and myself on WestJet Airlines ($2480.42). The flight was scheduled to depart Victoria on 22 September, 2022 and return on 26 September, 2022. I cancelled the flight well in advance of the departure date because of a medical issue with my wife. I was informed by WestJet that they would return a portion of my payment ($254.10) and the rest ($2226.32) would be moved to a "Travel Bank" as a "credit". I have one (1) year to use the amount in the "Travel Bank" only on WestJet and then it expires. IS THAT LEGAL? I have paid for a service that was never provided and now WestJet is keeping my money. Are other businesses allowed to do this? I rather think not! This was not a "last minute" cancellation with ample notice provided to WestJet which allowed them to "resell" the seats we reserved. There was no inconvenience to WestJet. No service was provided. I have no intention of flying anywhere in the future let alone with WestJet. I am requesting the return of my money immediately. In many circles this treatment would be construed as robbery. How can this be allowed!

Sidney Taxi accepted a booking the night before, but texted to cancel 5 minutes after they should…read morehave arrived. I then called Victoria Taxi, and they accepted the booking with an ETA of 15 minutes. Then Victoria Taxi texted to cancel. HERE is the important part: All the communications, booking and cancelling, all came from one phone number!!! Sidney Taxi is Victoria Taxi is Sidney .... Whoever they pretend to be next, I won't be trusting them with my business!

"Extremely Unreliable". Had scheduled pickup from our…read moreMarina to airport and they never showed up!! Not even a phone call.....

This is a very nice airport. Clean and well managed. Great staff…read more On arrival, customs and immigration was quick and efficient. Leaving was easy too. I got here 90 minutes before my flight to Seattle with no worries. I even ran into a Brother Freemason working security. Lovely man. It's bright, comfortable and pleasant at YYJ.

Small and easy to get in and out of…read more Security lanes were very short and there were no issues getting through. Limited options for dining but that's to be expected. Gate agents were all very friendly.

I am leaving this review in December 2021 about Far and Away Adventures' offering of RAPID COVID…read moreTESTING for air travellers. If you are traveling out of YYJ Airport and live nearby, then this is the place to go because: (1) The rapid-test can be done quickly, with the option of picking up the kit from their store in Sidney and taking the test, at home, via live video, scheduled in a timely manner, such as (as I leave this review) less than 24 hours ahead of my flight departure. (2) Far and Away Adventures was the strongly preferred choice by a close friend who has traveled to the U.S.A. by air within the past week who told me these two things: (a) Far and Away delivered the services and the results in a timely manner, as promised, and they were able to board their flight; and (b) many passengers were made late for their flight because they used another service that is located VERY VERY VERY CLOSE to the airport. If I am able, I will leave my review about that other service. The only drawback to the Far and Away Adventures setup is you must pay in advance, instead of just 24-hours ahead of time. While the policy is understandable -- I'll be picking up my COVID test within the week but won't be taking the test until early next month -- but if my flight (or all flights to the USA) get cancelled (due to travel restrictions, if re-imposed) then I have paid ahead of time... well... perhaps they would, in that hypothetical case, revise the policy, and I wouldn't mind paying a deposit upon picking up the test, and then paying the balance the day before my scheduled online test. Just remember DO NOT go to the place that's so-close-you-can-walk to the airport terminal.

From the owner: Small ship cruising and South Pacific adventures to Tahiti and Fiji are only a few of our…read morespecialties. Far and Away Adventures can custom build a unique vacation that will take you to popular locations or the less explored corners of the world. Specialists have been to over 50 countries and each has over 20 years experience planning exceptional vacations.