Guildford Heights Dental Centre 10330 152nd Street #10…read moreSurrey,British Columbia V3R 4G8 (604)589-4060 On February 8th at 1:10 of 2022, I went to Guildford Heights Dental Centre to have all my teeth removed, upper and lower dentures and implants in the lower jaw, and upper and lower dentures. It is now JANUARY 2023 and I still do not have dentures. I have been on a baby food diet for 11 months and have lost a lot of weight, it will be several months before I will be able to get Dentures. There was no problems with the removal of the teeth and installation of the implants, but when it came to the dentures that has not gone well! Starting in September 29th at 11AM 2022, I had many appointment for impressions, they made at least two dozen impressions, this should have been a red flag that the Dentist {Billy Huang, Guildford Heights Dental Centre} did not know what he was doing! When the wax dentures (November 8th) were fitted they were so crooked they were only suitable for Halloween! At this time (November 8th, 2 PM, 2022) (Dentist, Billy Huang, Guildford Heights Dental Centre) informed that he would not be providing me with dentures and that I should find a Denturist to have them made (NOTE I never complained about the Dentures). Billy Huang of Guildford Heights Dental Centre, took pictures of the dentures in my mouth. I believe that among other things he did not know how to use the jigs to make dentures, in particular the "Facebrow" Jig. One end was installed in my left ear canal (correct) the other end was installed above my right ear canal (incorrect) which I believe explains why the Wax Dentures were so crooked . I do not believe he knew how to make impression as so many were made. The Denturist I have gone to made three impressions, one for the upper dentures, one for the lower denture and one for the alignment of the upper and lower jaw. He did not use a Facebrow jig! When I checked the Biography for Billy Huang there as no indication that he had had any training or experience making Dentures! On November 13, 2022, I asked Guildford Heights Dental Centre, for a refund for services and Dentures that they had not supplied, and for the advance payment I had been asked for to pay for the dentures, We do not believe we should have to pay for anything to do with the dentures as they did not provide them and all indicators that they were not qualified to make impressions or use the equipment to make dentures. We have paid them many thousands of dollars which is difficult on our small pension. We called Guildford Heights Dental Centre again in early January and they indicated they were not doing anything! Eventually Guildford Heights Dental Centre contacted us and indicated that they would pay us a reduced refund "As they had lab expenses" ( I think the lab expenses were for the many impressions and the manufacture of the dentures) We believe Guildford Heights Dental Centre were/are not qualified to do and as they did not fit after they made so many impressions. I do not believe we should be expected to pay for services they were not qualified to provide. We should not have to pay for anything to do with the dentures!Guildford heights Dental Centre should have been aware of the services they could/could not, provide and sent me to a Denturist as soon as my jaw was healed.. It has been a month and a half since I requested a refund and have received nothing. In addition to the thousands of dollars we paid to Guildford Dental Centre I must now pay $6000+ more to have dentures made by a Denturist which will take more months. I will continue to be on a baby food diet, with no solid food! Guildford Dental Heights Centre post Five Star reviews on "THEIR WEB" site which they control. They are well written and look as if they were written by the same person who has an excellent command of the English language. My experience during the many times that I was in the waiting room was that many patients do not have a good command of the English language as it was not their primary language and I believe at least one patient had a translator. This leads me to believe that the Five Star ratings are suspicious, and not to be believed!

Been with this Dentist since I was in Elementary. Am 27 years old this year and I would recommend…read moreDr. Paul Yao to anybody that I know, he is really experienced and is a very nice Dentist. He will only advise dental work if necessary, he is definitely not like other dentists where they are only looking to make money off you. For example, I was suppose to get braces, but Dr. Paul Yao advised that it was not necessary for me. How many dentists out there will give such an advice? I've also chipped my tooth 3 years ago, Dr. Paul Yao did my fillings, my tooth looks great today, no side effects, just awesome stuff! Excellent Family Dentist!

I had a really good experience with the dentists, they do a really amazing job. I defenitly…read morerecommend this clinic.

Moving to a new city means finding new favourite restaurants, dry cleaners... but most importantly…read morenew medical service providers. Dentist. Doctor. Massage Therapist. Among others. Guilford Smiles Dentistry and Dr. Marwa Salman are my 'find'. Pure gold. Dr. Salman is the most gentle dentist I've encountered, and I've had some good ones in other cities where I have lived. But Dr. Salman is the best of the best. Her dental team are also outstanding people. To a person they are professional, punctual, polite, and pardon the pun...polished. Hiba and Rania are full of smiles and are so welcoming. Susan and hygienists are gentle and reassuring. I found my dental care team and I'm glad I did.

Completely agree with all comments, the worst clinic 1. The…read moreare overbilling, extremely, for an unnecessary work. I was told, I have a small filling, which took 4 min to fix-charge 700 dollars. A receptionist told me who cares, your insurance pays. Very unprofessional. Yes, it pays, but what if you really need help and you have to pay out of your pocket than. 2. Dr. Sarafan is extremely rude and aggressive, he does not listen to patients and annoyed at them, pushing you to agree to do things not needed. If you are annoyed , just retire. 3. Terrorizing phone calls from the reception. They have nothing to do, so they are calling to remind you about an appointment almost every two weeks( for 6 months) JUST STOP calling me. First of all, I know my working schedule only 3 weeks in advance, no need to bother me every 2 weeks with your reminders. And, if you don't pick up the phone, they send you an email. 4. The quality of work of hygienists definitely mediocre. Not all, but most of them.

It's true! All the negative feedback. Took my adult son there in extreme pain as his dentist's…read moreoffice was closed so took what i could find. The receptionist is incompetent and doesn't listen to the patient. the information she gave me on the phone did not match the service they claimed. The dentist just as incompetent, does not listen to the patient and bulldozes straight through to charging for unnecessary work. My son left in pain with a useless prescription. This is just one more warning to not go there.

!! PLEASE AVOID THIS PLACE !!…read more I had an extremely distressing experience at Guildford Town Centre Dental during a recent tooth extraction. Despite my repeated expressions of pain, Dr. Fatemeh Mortazavi Alavi proceeded with the extraction without providing adequate anesthesia. This led to intense pain and a severe panic attack that lasted for over two hours, which the staff was ill-equipped to handle. Instead of providing real support, they repeatedly told me to "relax" and "calm down," which only intensified my anxiety. I was eventually transferred to the hospital, but the lack of urgency from the clinic only worsened my condition. Additionally, I developed infections at the extraction sites and had to seek care elsewhere. The lack of proper care and attention during such a serious procedure was deeply alarming. I was left feeling traumatized and have completely lost trust in this clinic. Despite multiple emails and a phone call with the clinic's senior manager, I still have not received a proper apology or resolution. This experience has left me emotionally distressed and deeply affected both myself and my partner, who witnessed the ordeal. Based on the negligence and lack of accountability I experienced, I strongly advise others to avoid this place, especially for any tooth extraction procedures. If I could give this clinic less than 1 star, I would.

WORST dental experience of my entire life, I would give 0 stars if I could. I was given an estimate…read morefor $700 and booked in to get cavities filled on the left side of my mouth. After performing work on the left side, which is what I was booked in for, I was informed that the estimate I had been given for this appointment was for the RIGHT side. Nowhere on the estimate did it say it was for the right side, and I don't know why it made sense in their minds to give me an estimate that was not for the work that I was being booked in for. I expect that the estimate that I am given, is an estimate for the work that is about to be performed. I was slapped with a bill of $1,068 and 3 ladies at the front were gaslighting me. I will NEVER be coming back to this place ever again. Book at your own risk and ask a TON of questions so you aren't purposely mislead like I was.

I went there for implant. But this implanted tooth has big space with other teeth. I mean big…read morespace, not normal space between teeth. Doctor is ok. But his assistant is very rude. I won't be there again.