Clearly some of these other reviews were written by staff/and or people who are confused about…read morewhere they are. Equipment goes down, it stays down for a long time. They allow people in the hot tub without showering off, there is, in fact, no signage to this effect until they have already passed the showers and entered the pool area. Thought rinsing off would be a given but not so. There is not enough equip. unless you are a weightlifter and it's often hard to get a machine because there are so few ( except treadmill ). They often don't replace the wipes in a timely fashion tho they have little signs that say "don't forget". Some may say the pool is heated, I contest that ( and no, they do not have towells) but do have plenty of lockers. Staff is friendly enough, but any discussion you might try to have with managemnt about a concern will end with them becoming arbitrary. ( defined by Webster as, " decisive, yet unreasoned." Or, because I say so. I've gotten myself shaped up but I'd rather take my money, get a modest elliptical and hang a heavy bag in the cellar. Just in passing- the top 10 people in the USA-Y make a combined 30 million. yee-haw

After joining my local Y in Knoxville, I missed the activities (especially the pool) available…read morewhenever I visited my cabin above Morganton, NC. A search indicated a pool/workout area within the Phifer Wellness Center. After a lunch at Moon Dog Pizza, I drove over to check out the Wellness Center, adjacent to Grace Hospital in Morganton. The Drexel Heritage Aquatic Center is located within the Wellness Center and features a 3'/6'/3' depth pool, sauna, steam room, jacuzzi, and shower area. The facility is very clean and well maintained. Towels are provided, as are spacious lockers for use during your visit. The heated pool is placed within an area with a restful colour scheme (no glaring lights!). Fast-paced 'workout' music is piped-in for those working with movement exercises. There are several access ladders, as well as a set of access steps into the pool. Additionally, access is provided for those needing wheelchair accessibility. It must be noted that while several pieces of water rescue apparatus are placed along the pool area, there is NO LIFEGUARD on duty, ever. The parking area is clean and reasonably level, with plenty of Handicap Parking available. Drexel Heritage Aquatic Center and the Wellness Center accepts members of the SILVER SNEAKER program, at NO COST! This allows visitors carrying membership in the Silver Sneaker program to continue their wellness programs when away from their home base, or local residents access to a fine gym/pool at little or no expense. Consider the Phifer Wellness Center your very own 'Workout 'Gem' in the Upper Piedmont'!

This location is like most other planet fitness locations, and I really like planet fitness due to…read morethe ease of going to anyone of them for a low price. In terms of the facility, it's a bit smaller than many other planet fitnesses I've been to. Perhaps if they just removed one or two machines per row there would be enough space. They do have every machine and most are in view of televisions on various channels. Music is louder than other ones I've been to. For the cardio, the elliptical machine in particular, are a bit unlevel. I often wiped sweat off my brow and the machine was teetering like a table at a restaurant that is unlevel. Maybe I just needed to crumple some napkins to put underneath :). Daily visits between 6-8am and weekends between 10am-12pm were only about 20 people or less.

the gym itself is fine and I enjoyed going. I have a problem with businesses making it difficult to…read morecancel memberships. If there is not an easy way to do so on a web page or app, I am suspicious. I tried to call them to cancel over the phone, but they either want a certified letter (who does that???) or I have to come in and tell them to their face. That's not customer service, that is putting blocks in my path to do something I have a right to do and it should not be difficult. I might have been tempted to switch to a less costly membership, but because of the hoops the business forces me to take to end my membership, I don't want to to business with them. It kind of feels like trying to end a relationship with an alpha. FT!