Very patient with my kids over the last decade, clean, well run practice. I appreciate the…read moreelectronic reminders, the kid-friendly play area, and pleasant staff.

From the owner: Pediatric Dental Care For Infants, Children, & Teens - Orthodontic Care for Teens & Adolescents -…read moreNew Patients Welcome

Dr. Keisha Konradi aka Dr. K, ripped my son's tooth out of his mouth and tried to bribe him with…read morecash and toys and said she gives $2 and extra toys for all teeth extracted at her office! Lies because my children have never gotten that before! No, she felt guilty and instead of her calling to check on him after she, without any kind of numbing gel or topical anesthetic she ripped his tooth downward causing his tooth to rip his gum all the way down into his gum line of his bottom lip! But she didn't call to check on him, she called to dismiss him from her practice because she said me wiggling his tooth in the office is why she ripped his tooth out and that was unprofessional of me! Don't use this office because if she ever makes a mistake she will dismiss you for her mistake. My children have been going to her for years and the first time she makes a mistake she blames me the parent! Me and my child are both traumatized and he hasn't ate since yesterday! She is very unprofessional and needs to be dismissed from practicing since she doesn't even know how to pull teeth out when they're not ready! Now he has a huge gash in his gums and may need future dental work because of this! If I could t wiggle it out I would've left it alone and gave it time, instead knowing it was deeply rooted she ripped his gums and gave me numbing gel, a bag of gauze, tissue, and q-tips after the fact and then had the audacity to blame me when I didn't yell, curse, or anything and stayed calm! You ought to be ashamed of yourself Dr. K and I know you knew you messed up when your voice started shaking along with your hands once you saw what you had done! Instead of following up to check on him you do what you did! I'm coming after your license because no child or parent should have to experience this kind of unprofessionalism and blame!

Great staff and great with kids! My kids have never been more comfortable at a dentist before. Came…read moreout smiling ear to ear and actually get excited for their 6 month visits. Highly recommend!

My wife's most recent experience with Twickenham family dentistry is ridiculous. She needed to…read morereschedule due to unforeseen circumstances and called immediately to reschedule 48 hours in advance. They decided to charge her $150 to reschedule, NOT CANCEL. $150 is overkill and a rip off! Then you tell me I can come for my appointment until her amount is paid! Absolute foolishness. And you expect me to give you a copay before after that?! You have lost your minds!

First contact: "Tina" - admin check-in and scheduling - quick smile…read more Molly: Hygienist - personable, thorough, gentle with those metal objects on sensitive teeth and tissue. Shelby: admin check-out / accounting - quiet, easy laugh, quick smile. Allie: dental-tech - obviously experienced - anticipates what Doc Cook's needing next. Doc Cook: Personable. Listens. Recommends. Attention to detail. Doc Riehl: Personable. Listens. Good collaboration with Cook. There's not a "grumpy" individual in the office - everyone seems to enjoy their job, and all are quite personable - every single one. And the "tech" is up-to-date, as are the furnishings and tools. Good crew - good experience!

I've been going to Dr Toney since I was a little kid. He's been great to me and my family. Dr…read moreToney has always been considerate and sensitive to any discomfort you may have with dental work. For the routine cleanings, the Dental Hygienist are all wonderful.

where do I even begin? The level of incompetence that I've experienced from this office is over…read morethis past year is insurmountable and I'm still in disbelief. I get my child checked in and I'm waiting near the check in window for her to be called back. The lady look at me funny and is like ok I got your child checked in. So as a busy woman I motion to the door and ask ok so I can go? Now it's not uncommon for me to run my errands or handle other business during these appointments... as soon as I make it to my destination I get a call. Apparently, all of a sudden a parent has to be present. Keep in mind my child is double digits not a toddler! Also, it's not like I'll get to be in the room while the service is done. So basically, the hygienist was uncomfortable doing her job unless I sat in the waiting room? I have no problem waiting for my child, my issue is where I asked the lady at the desk and she looked me dead in my face and told me I can go... only for me to fight through traffic, make it all the way to my destination just to get a call telling me to come back. So I had to fight my way back through traffic AGAIN just to have the appointment rescheduled damn near another month out. I'll have to schedule time to waste more time like I did with nothing to show for it! As a divorced mother of 4 with many different obligations and responsibilities I wasn't the least bit amused! I guess the random lady that came from nowhere must've been the hygienist. I'm literally fighting back tears trying to get my bearings and push on. This lady literally stops me in my tracks to say some crap and I could tell she was trying to be funny. "Sweet "in the manner of words but smug and crappy in intent. I mean my eyes are turning circles in my head trying leave silently and not cause a commotion. I didn't want my children witness me being distasteful. I really try to handle things with tact and grace. I guess she was trying to be funny after they all wasted my time and played in my face and over my time!!!! Like ma'am please let me go now. This isn't the time for you to try to be funny after you played a part in wasting my time, my gas, and costing me money (cause I had a full day of work). This isn't the first time it's been some bs with this place. (Joke's on me for giving the benefit of the doubt) Last time they cancelled my child's appointment on the Day of and gave me some bs excuse as to why they couldn't complete a service and they referred me to another office. The referral wasn't even a credible one cause it was for children with autism (again wasn't sure if they were trying to be funny or not). It was the only place they referred and I didn't even get a list... I'm not sure, maybe I've offended someone or something cause baby when I tell you these folks played! They played.

You will book your appointment and then the time you get to your appointment all of a sudden it is…read morecanceled so don't waste your time. Go to someone that is more better.

The first appointment we waited over 2hours to be seen in a dirty waiting room. Front desk…read morereceptionists were very unprofessional with poor communication skills. After my daughter's initial assessment and cleaning, she was scheduled for a tooth extraction and a filling to proceed with services with the orthodontist. I attempted to schedule the appointment after her filling and was told I would have to call the number I was given by the receptionist. I attempted to call and make said appointment, and then I was told they weren't accepting new patients and that she was still considered a "new patient" bc the "front office and back office are separate businesses"?! None of that was disclosed during the process.

Dentists are kind, reception and nurses are not. children have been clients for five years and can…read morenever get in!!! my poor child's filling keeps crumbling out and it's always 6 months for a check or 8 months till they can look and maybe they can do somthing. it feels unethical. Not to mention you'll be juggled around 4 to 5 other kids while there and will be waiting in the waiting room an extra 30-45 mins before that as well.

Our children have been going to see Dr. Beitel for quite a few years now. He is amazing with these…read morekids. He is very patient with the ones that come in and are scared and he really knows how to interact with them to help calm them. My daughter loved going to see this dentist, so I didn't experience this first hand, but I observed as I waited with my kids. Overall the entire office is pretty awesome. They are all very nice and very easy to communicate with. I have had not one complaint in the over a decade we have been visiting.

I left this office today fuming and wishing I had said more. My FIVE year old son who is afraid of…read moreheights hesitated to sit in the chair today. He wasn't hysterical, but upset. The assistant didn't offer any reassuring words to him or try to help me console him or try to convince him to sit. It wasn't a minute before the dentist came out. My son laid back in the chair while the dentist checked on him. He poked around at teeth and asked my son if it hurt. When he replied "yes" Dr Brown shook his head no and rolled his eyes. Dr Brown didn't speak to my son. He didn't try to interact with him or make him more comfortable. My son has a cavity. Dr Brown then told me, "You have three options. You can ignore it and wait until he has to go to the hospital to be sedated and operated on, you can find someone who will restrain him, or you can get a second opinion. Plenty of five year olds sit in this chair to get their teeth cleaned and they're fine." I wanted details of what needed to be done with his tooth but he kept interrupting me to give me the same three options. Dr Brown, you are a PEDIATRIC dentist. You had no patients in that room other than my son who you couldn't muster any patience for. He didn't throw a fit. He was scared and you didn't say a word to him. Instead, you belittled me and my kid while all your assistants came out and stared at us. I don't want my child scarred from dentistry because you lack compassion and patience so I will never come back here again. But I'll share my story and warn others.

From the owner: Meet Dr. Brown Dr. Brown is a Pediatric Dentist providing dental care to infants, children and…read moreadolescents. He has practiced in Huntsville since 1994. Prior to that, Dr. Brown practiced both general and pediatric dentistry in the Army, both stateside and abroad. Dr. Brown graduated from Vanderbilt University in 1978 and the University of Alabama Dental School in 1982. Dr. Brown is one of the few Board Certified Pediatric Dentists in the Huntsville Madison area. Additionally, Dr. Brown is a member of the American Academy of Pediatric Dentistry, the American Dental Association, the Alabama Dental Association and is past president of the Huntsville Madison County Dental Society.

If I could give Rocket City Kids Dentistry zero stars, I would…read more My six-year-old son has two cavities that have reached the nerve and cannot be filled. Our dentist at Alabama Precious Smiles referred us to Rocket City Kids Dentistry specifically because they are in-network with TriCare/United Concordia and handle major pediatric dental work, including extractions and root canals. Rocket City confirmed they received the referral and scheduled us for a 10:30 AM appointment. We arrived on time. Around 10:45, a staff member briefly looked in my son's mouth and said she would get the dentist. The dentist came over, did not examine my son, and instead asked me if I was there for a teeth cleaning. I explained we were referred for treatment due to severe cavities requiring more serious care. She insisted we were only referred for a cleaning and stated they "don't do that here." I stepped outside and called our referring office, who confirmed that the referral was for a treatment plan and evaluation for major work (surgery) not a cleaning -- though they said Rocket City could do one if they wanted and if that's what it takes for them to do surgery When I relayed that information, the dentist dismissed it, threw a card for another office at me (Whitesburg Pediatric Dentistry), and told me to "go find another doctor" because "the appointment is up." All of this happened while my child was in visible pain and crying. The level of unprofessionalism was shocking. Other staff members seemed pleasant, but the way this situation was handled -- especially by the dentist -- was unacceptable and incredibly insensitive given that we were there because my child is in pain. Our original dental office has since informed us they will no longer be referring patients there. No parent should be treated like this when seeking urgent care for their child.

Office super clean, staff very friendly, dentist experience was top notch. Dr W. Shelton, was…read morethorough and empathetic for my sons complaint of tooth pain. Spent a lot of time ensuring we knew what the diagnosis and prognosis was for what he was experiencing. Overall very happy w our visit here and we will be switching dentist. This was a same day emergency appointment that they made and exception to see my son two days before Christmas.

I came to APDA for a second opinion after having a negative experience at another very popular…read morepediatric dentist in town. Although ADPA recommended much of the same treatment for my daughter, they took a much more conservative approach. In addition, they were able to complete the recommended treatment within a month, whereas I would have had to wait six months with the other dentist. Dr. Butler is so good with my daughter too. He has a great chair side manner and puts her at ease. The office is also very responsive to questions and concerns. I have permanently transferred my daughter's care to APDA.

From the owner: For over 50 years our pediatric dentists have been dedicated to the oral health of children from…read moreinfancy through the teen years. We pledge to provide you with the very best possible care while building happy and honest relationships with you and your family.

Do not use this Dentist!!!!!!!…read more As you can see from the other reviews, there seems to be a pattern with this dental office. I received a bill from a collection agency stating that I owed around $1,400 for a service that had already been paid using my CareCredit card. When I contacted the dental office, I was told not to worry and that the issue would be taken care of because it was a mistake. They disputed the bill, but I later received notice that the dispute was denied. I continued calling the office for weeks and was repeatedly told the same thing "Don't worry, we are taking care of it." Then, I had an appointment scheduled for a cleaning, and I received a call from the office stating they could not see me because of my "outstanding balance." I explained the situation again, but the person I spoke with was very uncaring and told me she had no way of knowing whether it was a mistake only that it showed I owed a balance. That was unbelievable to me, especially after weeks of being told by their own office that it was being handled. I have now gone a month without hearing anything further from the dentist or the office. This has been one of the most unprofessional and frustrating experiences I have ever had with a dental office. I would not recommend this establishment based on the poor communication, lack of accountability, and the way this situation was handled.

Usually a good place, until I was suddenly sent a $2,000 bill that ultimately turned out to be…read moreincorrect. What made the situation so frustrating was not just the billing error itself, but the complete lack of accountability and communication throughout the process. I initially called because I was leaving the country the next day and understandably did not want a $2,000 balance hanging over my head. I was told someone would call me back the same day. No one did. My calls also went unanswered afterward. The following day, I called again and was told the issue would take 3-5 business days to resolve. When I explained that this was not acceptable given the circumstances and asked to speak with someone who could actually assist, I was told no one was available. I ended up going to the office in person, where I was suddenly told everything had been "figured out" and that I did not owe anything after all. However, 10 days later, on the actual date of my service, the balance was still showing on my account. When I asked for written confirmation of the $0 balance before proceeding with treatment, I was told they could not provide it because the finance person had "forgotten" to update the account and was allegedly unavailable in a meeting. I was repeatedly told I would need to push my appointment back another two weeks because additional work supposedly needed to be done on the account. While sitting in the office, I overheard someone in the back sarcastically say, "If she wants to wait, she can wait." Ironically, the finance person came out just minutes later and clearly explained that I did not owe anything and that the balance was simply displaying due to the way dental insurance payments process quarterly. So after weeks of stress, conflicting information, excuses, delays, and dismissive treatment, the issue turned out to have a straightforward explanation that no one had properly communicated from the beginning. Mistakes happen, but the lack of professionalism, transparency, follow-through, and accountability throughout this experience was incredibly disappointing. Then, today, they waited until Friday afternoon to cancel a Monday appointment for a treatment that depends on staying on a tight schedule was extremely upsetting. There was no explanation, apology, or effort to provide a timely solution. When I explained my concern about my dental schedule being thrown off, the staff member responded by listing other hypothetical ways I could end up off track anyway, which felt dismissive and unprofessional rather than solution-focused. When I advised that the hypotheticals presented would not apply to me because I am aware of the consequences of going off track, she did not respond. I also mentioned that this short-notice cancellation has happened several times recently and asked if she believed this would be a recurring issue, to which she apathetically replied, "I can't tell the future."