Always helpful with products and pool water tests. Nice showroom with pools to see. Prices are competitive with other pool stores.

Excellent job on our pool build! Very nervous as it was a huge financial undertaking. The process went fairly smoothly from start to finish & we love our pool! read more

Flohr Pools - Pool & Hot Tub Service Near Me - Martinsburg, West Virginia

Had my pool cleaner in to Flohr pool in Martinsburg to be worked on. I want to thank Travis for his help. He fixed it and was so nice It is hard to find honest and helpful people today. THANKS again Travis at Flohr Pool for everything you do. Miss Smith. read more

purchased a hot tub from Hagerstown store. purchased went great. January 2025 had issue with tub. serviceman came out advised it was fixed but don't fill till warm weather. yesterday after few days of warm weather we filled it only to fine the repair in January did not fix it. called to advise. was told a manger would call back which he did. advise this is my problem and for them to come back out it would be another $350 charge on something that wasn't fixed. it's not always about money but doing right by the client. very disappointed and they have lost this client due to the lack of care they showed. read more

The process started when I sent an inquiry to Flohrs Pools, Inc. in January of 2024. I received an email from Travis Knight in response to my inquiry. He stopped by my house, and we discussed the pool that I wanted and where it was. Everything started fine and professionally. Travis needed to come by the house and view the yard for the permit, but he was two hours late; the day he came by to put in the stakes, he was also hours late. When we discussed the pool installation, he said that it would be done in May, close to the middle of May. I stated that was a perfect date because I was going to be out of town that last week of April and the first week of May. I also informed him that I would be financing, and he said that he would call me when he got back to the store. Travis never called; I waited about a week; I understand that things happen, so I attempted to give him the benefit of the doubt. Two weeks no phone call, so I called him. He explained that he would call and set up financing closer to the installation date. That's great, but Travis should have communicated with me two weeks prior instead of telling me that he would call when he got back to the store. The week of 22 April 2024, I was contacted by Leah Meyers to schedule the pool installation. She had on the schedule for 27 April 2024; I informed her that I would be out of town. She said they could still get the installation completed. On 27 April, the pool installation was completed, and the pool was filled with water. Flohrs Pool workers left, didn't say anything to my mom, who was home at the time. I received no phone call or further instructions from Travis. I came back on 09 May 2024, and the pool was full of water; the filter was never started, and no chemicals were added to the pool; it was just a container of stagnant water, and the ladder was just thrown in the yard on its side. No word from Travis, absolutely nothing. On 15 May, I called Travis and asked about the electrician, the ladder, and the filter. He said that he would call me back in an hour. He never called, again I gave him the benefit of the doubt, and I realized that was a big mistake on my part. I called Travis again on 17 May, and finally, he came out, turned on the filter, and put the dirty ladder into my pool. He never showed me how to put chlorine in the filter/pump. Apparently, I was given a test kit, chemicals for the pool, a vacuum, and other pool accessories that were just placed under my deck by my wall, but no one informed me that they were there or how to use them. I have cleaned my pool every day, and put in the floating chlorine holders, but my pool water is green with algae, and I can't get it clean. I have shocked the pool 4 times and used algaecide and clarifier, and still, the pool does not come clean, and when I test the pool, it shows no level of chlorine and low pH. I have had to backwash the filter every day to get it to work, which is not normal. I have a pool I can't use because Flohrs Pools Inc. failed with the installation. read more

Flohr Pools - This is the state of the pool after shocking 4 times and algaecide treatment - Pool & Hot Tub Service Near Me - Martinsburg, West Virginia

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I want to thank the Flohr Pools Martinsburg Team for their excellent service. I especially want to thank Travis for taking the time to ensure that all my pool needs, including responding to my sometimes dumb questions, are met. Travis has provided outstanding service in ensuring that I fully understand what is necessary and the how install, when I purchase repair parts for my pool. His knowledge and expertise has been extremely valuable to ensure that I can replace minor seals and gaskets to keep my pool in top shape. I truly appreciate the service provided by the Flohr Pools Martinsburg Team and the knowledge and expertise provided by Travis. Thanks read more

I'm writing this review to help future spa buying customers. I bought my Watkins spa from the Martinsburg Flohr location. Little did I realize the Hugh financial burden I was getting into. I had never owned a spa before and wasn't aware of the cost associated with maintaining it. In addition Flohr Pools is the only source of parts and services of Watkin spas. Every time my spa needed service or parts I had to go to Flohr who required you to pay them up front before they would schedule a service call or order parts for you. And let me make you aware Flohr is no bargain! It reminded me of buying a used car that fell apart once you left the show room. Flohr is willing to provide you services but you have to pay first and it doesn't seem to stop. owning my spa has been a big money pit. It seemed I have done nothing but spent money on it. My advice to potential buyers don't but from Flohr until you have exhausted all other options. I will never spend another $$$ with Flohr. I hope this helps. FYI I gave them one star because there's nothing lower. read more

hi, my name is Jose A. and I want to just give a shout out to Travis K. and David W. outstanding team at Martinsburg Wv. Flohr pool. I recently bought a Jacuzzi from them and it's working out absolutely great. I highly recommend their service. Martinsburg Flohr Pool has serviced all my pool needs for the last 10 years. Thank you guys keep up the great work. read more

I was skeptical from the beginning. I was scared to spend so much money and scared that the 1 year warranty didn't mean a thing. Well, Tom from sales was amazing during install process and orientation and still follows up on emails. Cheryl is great for new owner questions and Kathy from their service department out of Chambersburg is very responsive. I just had an issue with sand leaking from the pump. They repaired it quickly and got it back up/running. Only thing that I recommend is they refer to "the owner" by name instead of just, I need to check with "the owner." Now, I am no longer skeptical and would recommend them to anybody considering a pool. read more

Flohr Pools - Installed 2013 - Pool & Hot Tub Service Near Me - Martinsburg, West Virginia

My wife and I bought a very nice hot tub with extra bells and whistles from the Martinsburg floor pools 3 years ago!we were told we had a 5 year warranty on it.... apparently the warranty is only as good as the paper it's printed on! Back on winter I noticed a small hairline crack on one of the panels... didn't think much of it...then it opened up a little ... I took a picture and took it to Travis at Flohr...he said it was under warranty and he put a work order in...that was in March... I kept inquiring about it and he said to send another picture and the work order was in..... I sent Travis another inquiry about what was going on with this and I am told...oh...that's not covered it will cost over 600.00$ for the panel....we take very good care of our tub and nothing ever gets near it to cause any damage...this is a defect and after 7 months of being told it was under warranty...they tell us it's not now.... I have an appointment with my lawyer to talk about this....the part that's bad is now they say the warranty isn't with Flohr pool it's the manufacturer we need to take it up with.....buye from AandA pools or Stephen pools....you won't be cheated!!!! read more