Needed quotes for a floor refinishing. The quote was competitive, if the guy had actually looked at the floor and saw that some of it was plywood and not all floorboards. Thankfully another company who we asked for a quote showed us this, and give a quote that actually got the job done as needed. A little more attention is required here. read more

Petersen's is hard to beat; knowledgeable sales person, professional installers, and the best price. We will definitely use them again for our next flooring project. read more

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From initial call to installation Peterson's Carpet in Frederick, MD provided exceptional service. Our Team, Salesperson, Adam Weisman, Scheduler, Kari and Installation Crew, Mark Owens and Jacob are all highly professional, efficient and customer oriented. The carpeting on our basement steps looks incredible!!! We will highly recommend them to our friends and neighbors! read more

Petersen's Carpet & Flooring - landing and lower steps - Carpeting Near Me - Frederick, Maryland

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The owner, Gayle Petersen and her two assistants (teresa and Carrie) were so professional, helpful, patient, and knowledgeable. My wife and I could not have had a better experience. They are kind people who care about their customers. read more

I wanted waterproof vinyl installed and after doing some research I decided to go with Petersen's. I also try to buy local whenever possible. From the in home estimate, to the quality of the product , to the installation ( Jon and Justin did an awesome job ), everything went seamlessly. I highly recommend this company. read more

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We have been living in our home for the past 20 years and our upstairs carpet was in dire need of replacement. The entire process with Peterson's was very easy and Gayle was very helpful in assisting my wife and I. Based on asking us a number of pertinent questions she determined the best carpet for our needs and wants and included coming to our home and ensuring all the dimensions were accurate and that the color we chose would actually look good in our house. The installers were very professional and very efficient. I highly recommend Peterson Carpet and Flooring based on my recent and fantastic experience with them. read more

Buying flooring and installing it in your home is stressful enough. You really don't need to have anything else burden you when you are trying to get moved in your new home. However, that's exactly what happened to me when I broke my foot while installing vinyl plank flooring. I had just had some carpet installed by Petersen's on the upper level of my home so, I gave Barbie a callback and told her about my situation. She was incredibly helpful in getting things back on track for me and working with their team to get my home ready to go before the movers came. And when the installers thought I was making a mistake on flooring for the stairs in the home, they told me why, showed me why, and I ended up having them install the new treads and risers too. They did it all before the movers came and for a price that was more than fair. It isn't just customer service sometimes, it's about taking the time to hear the needs and concerns of customers that sets some businesses above others. I will use Petersen's for all of my flooring needs in the future, I suggest you do the same. read more

Let me start by saying I am a tough one to please and I believe that my hard earned dollars should go towards high quality products and services. And if the rules were you can only write one review ever, then this would be the one. I had the pleasure of working with Petersen's Carpet and Flooring on numerous occasions now and can say, without hesitation, they stand above all else. My husband and I are informed consumers, we do our homework. Let's start with the most recent experience with Sarah, who didn't take long to put us at ease. She provided, in our eyes, just the right amount of information and guidance as we looked at everything there was to offer. She instinctively gave us the space we needed. She is a gem. Between Terri and Sarah, they kept us well informed about the ordering of samples to product availability to installation dates. Then on to the crew who installed the hardwood and carpeting. Chad and Mark arrived and again, we quickly were at ease. Their wittiness was a lot of fun but above all else, their work was superior. They respected our space, were meticulous about their work, and left things just as they found them. Next, we had a manufacturer's defect to deal with and while it's not an "ideal" situation, it happens. That's when Gayle stepped in. And If anyone wanted to make it right, it was Gayle. And she did. AND that shows, in totality, a great business. read more

I had the experience to work with the team at Petersen's on a small re-carpeting of a room in our nearly 100-year old home. The team was courteous, consultative, and professional from one end of the process (e.g., email reply to web site request) to final install and follow-up to ensure my satisfaction. They also delivered a quality product, quality service, and in a 2-day turnaround, which was critical to me (so they worked their schedules to help me out). All in all, I am a huge fan of doing business with local businesses that support the community. The team, notably Gayle, talked me through how important that is to them and how they consistently invest in the greater Frederick area (e.g., my daughter's school). This sealed the deal - and hope that this review helps others make the same choice. Gayle was the embodiment of a local family business owner that I am happy to support - both with this project and others. read more

After we decided to replace our disgusting 25 yr old carpet with hardwood, we started shopping. Lowes, Home Depot were the first stops but ultimately we decided it was important to support our local small businesses, so we headed to Petersen's. Paul, our salesman was wonderful. He gave us many different options and gave me the pros and cons. My only complaint would be that the color I chose really shows the dirt and I have to clean it frequently. Never having had hardwood, that would have been good to know. One thing I really liked was that the wood was delivered a week prior to installation so it would adjust to the humidity and temperature of the house. Installers were wonderful and did a great job. All in all, a good experience. read more

Great customer service, ordering was a breeze, fast, professional installers. Second time in about 5 years doing business with them pleased both times! read more

Great experience working with Gayle and Sarah. My wife and I got a new wood floor in the basement and upgraded carpet throughout the rest of the house. Workers were timely and professional and did a great job with the installation of the new floors. Prices seemed fair and competitive as well. Would definitely recommend to others who are looking for new flooring as they had a great selection of pieces to choose from too. read more

We had an in-home consultation with Denny- he was very helpful, patient, and not at all pushy. We were able to choose carpet from the samples he brought (after asking over the phone for our likes/dislikes). The process was incredibly easy. We wanted to wait a few weeks for the installation and they accommodated- although I'm sure it could have been done quickly if we had asked. The installers came on time and worked quietly and fast. They were courteous, friendly, and efficient. The place was spotless when they left. I highly recommend this local, family business! read more

The service, overall, of Petersen's was good. I had an issue with my carpet, and they replaced it free of charge. Actually I did not ask them to replace it. They just said it needed replacing (and it had only been less than a year). They replaced it with the same exact carpet, and I am having the same issues again. So now I'm just questioning if I paid top dollar for carpet that won't look good in a few years. I am out almost $2,000 for a small master bedroom. I did not get other official quotes. I just went with a local company that I felt would install the best carpet and pad possible for a small room. I wanted it to look awesome for 8-10 years. I just don't have that confidence that the salesperson heard my concerns. She is no longer working there either. She also upsold me a better pad when they did the "free" redo. I asked for the best the first time around and said it didn't feel good on the feet. So she sold me $300 higher grade padding. All in all, the experience was "A-OK" as Yelp puts it for 3 stars. The back and forth with the company has been a little bit of an issue, and my little project doesn't seem important as is normally the case with companies these days. Who wants to take care of a $2,000 job? It is small. I'll live with the carpet. When I replace it in a few years, I'll just do a better job researching and educating myself. I don't know much about carpet, but I sure am learning this time around. read more

I needed to replace our 15 year old carpet that was worn out after my son vomited all over it. Debbie, the sales associate, came out the day after I placed my initial distress call to give me a quick estimate. She was very helpful in recommending a product type based on my specifications. Later, after Debbie left, I visited the store to pick out an exact carpet. The store staff was friendly and helpful in pointing me in the direction I needed to go. I selected an EverClean carpet that was not over-the-top expensive but was very soft and had a great warranty. Although delivery was delayed two days due to back-to-back snowstorms, the delivery team arrived on time on the third scheduled day of install. They were very detail oriented and careful. Since I have OCD, I asked them if they could be careful to not bump the walls and put marks on them. They swept and vacuumed several times throughout the install as well as at the end (which made me VERY happy). Rigo, the delivery team leader, was adamant about moving all of my furniture back so that I would not have to lift a finger. Although I did not pick an expensive carpet, I feel like it looks like a million buck$! I can't imagine that anything else I could have picked would have looked any better. And, the delivery men didn't mark ANY of the walls! Phew! From start to finish I had new carpet and less stress is less than two weeks. Thanks Debbie, Rigo and Team and everyone else at Petersen's Carpet and Flooring!!! read more

Not recommended. I had a kitchen retiled and wood floors refinished by them. The workers were kind and knowledgeable, but in all other aspects, I found the process painful. Getting the measurements and quote was fairly easy. The kitchen was straightforward; I had a few questions about whether some areas of the wood floor would have to be replaced. I was told they could be fixed by refinishing. Once a deposit was paid, I had to reach out to their staff multiple times to get my kitchen-flooring job, and then wood floor refinishing scheduled. I had to call to get the kitchen scheduled, as they did not, as was the same with the refinishing. When I finally got them to schedule the refinishing, I was simply told a date they'd start without any input. I had repeatedly told the scheduling staff I could not do Tuesdays, and when I finally heard back about my wood floor-refinishing job, she wanted to start it on a Tuesday. When I reminded her about the fact Tuesdays are difficult for me, I was told she had no idea when it could be done if I didn't allow them to start on the Tuesday. I had to cancel my attendance at a company meeting to deal with floor refinishers. The kitchen job went fairly in fairly smoothly after the start. For both the kitchen and the refinishing, I had paid for furniture/appliance moving. I had to help the kitchen installer because he could not do it himself, and they had sent him alone. I was told I would receive a 50% refund for the moving fee for the kitchen, as I had to do the work of another workman. It's been over six months, and I still haven't received it. I think it's safe to say I won't! I believe the refinishers are just subcontractors, as they came from quite far away, but I am not certain. When they arrived, the refinishers had been given seemingly zero knowledge of the job besides the basics. They saw my floor and immediately said "you need a floor man to come in here first and fix this first." Turns out the sections of flooring I had inquired on the need for replacement did, in fact, need to be replaced. So, immediately, my quote went up $325 to fix this. When I stated to the saleswoman that I felt mislead as I had specifically asked about the areas and was told they would not need to be replaced, her response was "Don't go there, you don't want to go there." The floor refinishers had no idea they were supposed to help move some stuff, and refused to move some shelving units, and other items. They did move a couch and mattress set. I was told they couldn't move the shelves because they were "personal items". I never was told of any parameters on what they would move or not. I had to take nearly a day off to move stuff out frantically, and pay for a trailer rental to store everything in. That added several hundred dollars to the cost, on top of that, is thought that I essentially paid them over $200 in order for me to move most of the stuff for them. It's been over six months, and I still haven't received that 50% refund. The wood-refinishing job was not completely finished, either. Shoe molding was partially installed when they left for good. They left enough scrap for me to install it myself, thankfully. What was installed did not appear to be coated with "2 coats" as I had paid for. After the fact, I found out there were many more options that homeowners are traditionally given in floor refinishing that I had not been given. I never was informed their were choices on the finish of sealant. What the refinishers did finish looked good, though, I would be hesitant to use them as they dangerously wired the sanding equipment to my home's 240-volt outlet by jamming the bare wires into it. An adapter for three-prong 240-volt outlets was not used, as should be for safety. Many people do this, but a quick search will show you this is unsafe and unprofessional. Unfortunately, I do not see a way to upload pictures here, or I would post documentation of the aforementioned issues. Overall, I feel I did not receive the service and care I paid for. It was a big mistake using them. In hindsight, I think I'd just find some handy man with spare time. They'd cost half the price and probably still be comparable. I spent over $5000, and I feel I did not receive the appropriate customer service that a bill that large deserves. I will not use Petersen's Carpet and Flooring again. read more

The owner, Gayle wrote a comment as you can see below. Our feelings remain unchanged from our original post. I appreciate her request to call and discuss, but I really don't have any more time to spend having them try to defend their customer service. If it is such a concern, it should've been addressed when we had the carpet installed. Below is my response to her: I'm not sure what you mean by "especially after so long....2009". Are you saying the review that you're just seeing took place so long ago? I'm assuming so. I was actually new to yelp in 2009, but the carpet install took place in 2005. At that time one of the managers even had to come out to see if the claims we were making were true. That was really the last straw - why would we lie about new carpet?? I think I even have notes still that I took during our experience and may have names jotted down. At the time of post (due to posting four years later), we felt/still feel so strongly about our experience with Petersen's that we still would unfortunately not recommend anyone. We were so dissatisfied and angered over the poor carpet install that still to this day is not satisfactory....even writing about it at this moment makes my blood pressure rise. read more

We always get our carpet at Petersen's! We know it is high quality and the installers do an excellent job. Their prices are comparable to the big chain stores but the quality is better. Wonderful place to go if you need carpet! read more

maybe OK for some folks, but owner can be difficult..... we wouldn't recommend We chose not to use Petersens after the owner bristled at being asked for more details on estimate. She seemed ill prepared to explain and answer questions. We cross bid some parts of the job with other tile/carpet sources....Petersons was about 20% higher also, if you're interested in bamboo and tile, check elsewhere. Petersen's selection was limited and they seemed reluctant to search for more options than what they had on display. just sayin....... read more

I called to order new carpet to list my condo for sale. The sales rep Denny came out the next day to measure, day after that I had a reasonable quote and an install date for 2 days later. Installers were professional and for an added reasonable fee moved my furniture. I totally recommend them & would use them again. read more

They bent over backwards to accomodate our rather unhelpful tenants and install carpeting throughout the house. They did a terrific job and their installers were extremely professional and nice. We will use them again!! read more

We just had new carpet installed on our entire 2nd floor. The people we worked with in the showroom were so nice and professional. We were extremely happy with the install, the guys were so nice and careful with our furniture when moving it. Overall this was a great experience and I feel like I have a new house the carpet is so beautiful!! I would definitely recommend this company. read more

I called three different flooring companies for quotes and to shop around. From the beginning, Peterson was the only company that was easy to work with. Teresa was a pleasure to work with and had no problem coming to our house several times to show us different samples and ideas. The crew that came out during installation was top notch. Miguel was very detailed and did an outstanding job. The floors came out awesome. I'll be using Peterson again. read more

Excellent carpet buying experience! Teresa went above and beyond to get my carpet ordered and delivered to me on a very tight schedule. I had to be out of my office by a certain date, and she was able to order my carpet, have it bound, and even delivered to me in a week. I would absolutely recommend his place! read more

Petersen's has ended up replacing all of the carpeting in my house. They have a great selection, along with maticulous installers, and great prices. I've been a loyal customer for 10 years now. I love supporting local businesses~especially ones with such great customer service! read more

We recently did a major bathroom remodel and Petersen's provided our tile and grout. I started by visiting 5 or 6 tile stores in Frederick to ask questions. I ask a LOT of questions and I knew very little about tile when I started. The last store I tried was Petersen's and I was fortunate enough to have Debbie Bowman wait on me. What a wealth of knowledge! You know sometime you visit a store and the sales person provides either very little information or just enough information to make the sale; not so with Debbie. I felt like I had an expert in bathroom remodels giving me her undivided attention. (Turns out that's true - she is an expert!) It can be overwhelming when looking at tile sample after tile sample, let alone understanding porcelain vs. ceramic vs. natural tile. It also helps to have an experienced set of eyes to recommend what goes together and Debbie was certainly that. Plus I never felt that I was taking up her time - rather she volunteered more and more information and options. I wound up selecting a tile I liked very much - and already knew I liked the service. But all was not done yet! My contractor spoke directly with Debbie/Petersen's, gave measurements, arranged pick up and that went off without a hitch. We wound up needed a few extra tiles and caulk with little notice and Debbie arranged that as well, much to my delight. Just after the bathroom remodeling was done we needed to carpet our stairs (dogs didn't want to go up and down the wood stairs any longer) and get a carpet for my home office. Of course we went to Petersen's and Debbie figured out how we could purchase the area rug and use the excess to carpet the stairs. That was done today and we are so happy! I always include anything that did NOT go well, as I think that makes a review more authentic. But in this case we are very happy with all aspects of the products, services and installation. Thank you Debbie! If we have future needs you know we'll be back! read more

We have used Petersens Carpet & Flooring in our home twice in the past 17 yrs. They have installed both carpet & laminate. Everyone from the sales staff to the installers have been knowledgeable, friendly professionals. The customer service at Petersens goes beyond expectations to ensure happiness. We would definitely recommend Petersens & would use them again in the future! N. Reynolds read more

We were referred by others and are glad we took their advice. Denny and Petersen's did a great job helping us select the best carpet for our needs. They have a large selection of choices and fit all price ranges. We installed new carpet on the 2nd floor. We also had a new runner installed on our front stairs. Their prices were very competitive and honestly even better than Home Depot that we previously used. We're going back now for new carpet for our basement. We would definitely continue coming back. read more

Just had bedroom carpet and bathroom vinyl installed. Very satisfied with the co overall. Professional installers were on time and cleaned up. Need carpet ? Go to Petersens! read more

We were looking to replace our 15 year old carpet in one room that we were renovating and was concerned our small job would be overlooked. Not at Petersen's. Teresa spent time talking with me about options and giving me samples to take home to try in the room so we could get a feel for the type and color in the room it was going to be placed. When I called about installation, Carrie was able to squeeze us in immediately so that we didn't have our house in disarray any longer than necessary. I appreciated their expertise and willingness to spend time with someone looking for just one room. I most certainly will be back when I'm ready to replace the rest of our carpeting! read more

They were great. They had a lot of guys to get the job done. Dan helped us out a lot, everyone in the store is so nice and helpful. Highly recommended read more

I was wandering around lost trying to find wood flooring. I have been riding past Petersen's for almost two decades (almost) saying "One day I'm going to go into that store" - I'd read their sign every time I rode East on RT40 and loved what they would put up. I got tired of searching and finally stopped! The care and consideration was out of this World!!!! I learned so much from my salesperson - Debbie. She was so good and kind, I put a contract on the new flooring I wanted for my living and dining rooms. She came to measure and my estimate got even better. The installation guys were stellar! Both rooms, pullling up carpet, moving furniture and prep - all done by the guys, as well as clean-up; plus they had a great sense of humor - we had fun along the way. I HIGHLY RECOMMEND PETERSEN'S CARPET & FLOORING! Customer service and a job well done, as well as great folks, just does not get any better. If I could give this place 10 STARS - they'd have it!!!!!!! THANK YOU GOD for PETERSEN'S and my new floors; no more ugly floors at my house!!! - Donna Hall, Frederick, MD. read more

We had three bedrooms carpeted today. The staff was great on the initial visit through the final sale. The installers were very professional and did a great job. Great experience from start to finish and I will use them again! read more

My experience with Petersen flooring was excellent. The sales professional, Mark Kinzer, was helpful. He understood what I needed and his suggestions fit right on with my needs. The price for the flooring and installation was beyond fair. The installation was timely and the installers were courteous, and exceptionally skilled. I couldn't be happier with my new floors and I recommend this company without reservation. read more

I put vinyl, laminate and carpet in a whole townhouse rental unit and would definitely use them again. The sales staff were super helpful. I needed a level of detail and support that they were glad to give. The installation crew and coordinator were very easy to work with and very professional. Their selection of product fits the range of low budget to fine flooring. They also worked with my ever changing installation times. read more

I stopped n the other day to look at samples for a few rooms in my home, the staff was very polite and helpful. They let me take samples home to see how they looked with my curtains and furniture. When they came out and did the work they were very clean and polite. read more

we did all our research and homework to determine the best flooring we should install in our medium sized kitchen. we went to at least 4 different local flooring establishments and looked and brought home samples etc...did our consumer's report and BBB research. we are very particular and know what we want. we decided on luxury vinyl tile. the salesperson at Petersen's was very knowledgeable, straightforward and no high pressure sales or BS. we selected the style and the old 2 floor were torn out and the new tiles installed all in one day. The floor looks fabulous. He assured us that all the materials were to be on time and they were. the day the job was stared, he dropped by and that is greatly appreciated. when we had a question later that day, he readily answered our query. we will go back to Petersens in the future. I don't know what happened with the other review that slammed Petersens, but our experience was a total breath of fresh air... we are very very satisfied. read more

Petersen's recently installed carpet on a set of stairs at our house. The job required 120sqft of carpet and I was told, by a Petersen's employee, that we would need 120sqft of padding to cover the stairs and the risers. On the day of the installation, padding was only used on the steps and a landing (approximately 60sqft), but not the risers. When I questioned why I was charged for more padding then needed, I was told, by the owner, "you got a good deal". I told her it didn't feel like a good deal since I was being charged for materials I did not need. The owner proceeded to blame me for not asking more questions when I received the quote. In the end, I was over charged for materials I did not need nor did I receive the excess. The words and tone in which I was spoken to, by the owner, were not those of a person who values her customers. I chose Petersen's because I wanted to support a small business rather than a large box store. I will continue to support small businesses but will NEVER purchase flooring from Petersen's again. read more