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    Flood Restoration

    5.0 (1 review)
    Open Open 24 hours

    Services - Flood Restoration

    Carpet cleaning

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    14 years ago

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    Top Shelf Cleaning - House cleaning service in Cincinnati, OH

    Top Shelf Cleaning

    (27 reviews)

    Update: these pictures are from my deep cleaning of the apartment…read more I hired Top Shelf Cleaning for a move-in clean of my two-bedroom, one-bath apartment, and unfortunately the service did not meet expectations. The team was in and out in about 40-50 minutes, which did not seem sufficient for a thorough cleaning of a space this size. When I returned, I found several areas that had been missed, including visible dust on the kitchen cabinets and ceiling fans, paint still on the toilet that needed to be scraped off, and surfaces that did not appear to have been properly cleaned. The refrigerator was the only area that seemed thoroughly done. Since the apartment was already in decent condition, I expected the service to leave it noticeably cleaner than it was. When I reached out to Simon and shared my concerns, I was disappointed that there was no offer to come back and review the work. Instead, he maintained that everything had been cleaned. He also asked about payment even though the invoice had already been paid, which reflected the same lack of attention to detail I experienced with the cleaning itself. For $200, this ultimately felt like money wasted, and I left feeling that I could have done a better job myself. If you are looking for a detailed move-in clean, this was not my experience.

    These guys are amazing in my experience. They just left and now my house is squeaky clean and…read moresmells great. The team was in and out, friendly with my kiddo and saved me hours of solo housework-- to me it's worth the price, especially when we are entertaining. These guys have been my go to since 2018...I have never been disappointed. Thanks, Top Shelf

    The Maids of Cincinnati

    The Maids of Cincinnati

    (24 reviews)

    Update: the maids have responded to my concerns and have resolved the issues in a timely manner. I…read moreappreciate them reaching out and making it right. Save your money... We were really excited to use the maids for a deep cleaning as we are expecting a baby soon and wanted to ensure our place looked clean and fresh. When booking with the maids I mentioned the bathrooms and ovens are focus points, and I reiterated that on the day the maids arrived. In my initial phone call, I was told they would do a walkthrough at the end to ensure everything looked good. They did not do that - they left very abruptly which was odd. Upon inspection after they left, I discovered they didn't even touch the grout in the main shower (I briefly took a Magic Eraser to it and the orange stain came off - note: I didn't go over all the grout, I just quickly wiped it to make sure it can actually come off). The tiles on the floor are also still stained. The cleaning supplies they brought for the oven wasn't working and I had to give them my cleaning supplies that I had recently purchased. Tonight (one day after cleaning) we decided make something in the oven and it smelled chemically and like burning. It set off the smoke alarms. So clearly they had excess cleaning supplies that they did not remove. This is extremely dangerous for anyone let alone someone who is pregnant. We decided to take a wet paper towel to the oven - the photo with the paper towel speaks for itself. I mentioned when they arrived that there is a cabinet in the guest bathroom that I cleared out and asked if they can wipe the inside of it. They said yes, but once they left I discovered that was not done at all. Also apparently, deep cleaning baseboards includes taking a rag and simply rushing to wipe off dust. They didn't touch windowsills (I've never had a cleaning service NOT wipe down windowsills). When I called the next day to provide payment and mentioned a couple of my complaints, they took $20 off the clean which definitely doesn't make up for the service we paid $360 plus tax for. I wouldn't have spent this money at all if I knew this was the quality of service provided. I genuinely feel scammed out of hundreds of dollars. Now at 8 months pregnant I am going to have to spend time cleaning and bending over to clean certain areas, or spend even more money for another cleaning company to come in and get the job done. Note: one photo of grout shows how they left it, the other photo is after I took a magic eraser and didn't even try to do a good job getting it off nor did I go over all of the grout yet.

    First of all getting help after they cleaned three other places left them with little energy. The…read morecleaning products they used were weak at best. My apartment did not smell clean because I think they are forced to pay for their products. The worst is I am missing a huge bag of assorted medications that were unopened anywhere from anti-biotics to expensive meds for Covid, which I now have. I have looked all over and they are definitely missing! Cincinnati isn't the place I grew up in and finding cleaning help has been impossible! Sadly, now I must install cameras! I had looked forward to training these two girls that work together, but they are thieves !

    Flood Restoration - homecleaning - Updated June 2026

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