Now listen. I came to this place to have an experience. As I did not buy anything nor even step foot into the store. This establishment is the best place in America. As I was eating lunch on the side of the building a wave of extreme silly monstersness came over me and I have never had such amazing vibes in a parking lot before, and I thank flooring america for making this day happen. I encourage everyone come here to have good vibes only! Thank you all love you bye! read more

I went to flooring America for new carpet in a house I just bought. I had a lot of questions, since I do not know a lot about carpet. They answered every single one of my questions in a very respectful and professional manner. They helped me pick out a nice carpet that is good with my grandchildren and animals! It was all at a good price! I would like to thank Bryan and his crew, who were all very helpful! read more

Jamie just finished installing our new bathroom flooring and it looks wonderful. He did a terrific job. The total experience was great. We highly recommend them. Thank you. read more

I had a great experience with this business in January, so decided to use them to re carpet my whole house. From the beginning the manager was annoyed with giving me service. Then they order the wrong carpet for 1/2 of the project, did a half assed job installing the phase 1 part and didn't return to do the parts of that phase until 2 week later for phase 2. They installed the wrong pad and if I hadn't been here I would have never know once the carpet was laid. During phase 2 they messed up the sliding doors. Even though the contract said "touch up baseboards" there was never a word about that, but I would not trust them to do it anyway. The base cove wasn't ordered and the installers said, "We were told just to throw black on there." ... all the flooring was in brown tones... I asked installers to wear masked, which they did only when they knew I was looking, but took them down to talk with me. In short the flooring looks good now, but the whole ordeal was unpleasant. I foolishly thought that a $12K job would matter to them during these "tough times", but I was wrong. read more

Flooring America is the go to store in the C-U. Such a knowledgeable staff, very easy to work with. For the price and value, these box stores can't touch them! If I could give more than 5 stars I would! Go see Bryan for all of your Flooring needs, he will take care of you like you're family. read more

We had a great experience with Flooring America. They installed carpet in our house prior to us moving in. Finished within one day and on time. Prices were a little higher than elsewhere but work was done quickly and wonderfully. I would definitely recommend. My only recommendation is to avoid Flooring DEPOT! read more

We purchased carpet from FA around 2014. We have had that carpet replaced twice due to manufacture defects. Never fear C-U the carpet is no longer on the showroom floor and there is none in the backroom. This time we feel will be the last replacement as the new carpet looks better than either of the previous ones. Thank you to all that worked on this project you are all 10's in our book and we will never shop for flooring any where else. The management, employees and installers went above and beyond each time to make the situation right. read more

This was a first time purchase from Flooring America for us. We purchased carpet and pad for a bedroom and porcelain tile for a small bathroom. Everything went very smooth: pricing, delivery, scheduling of installation, and installation. Everyone we worked with was very pleasant and exceeded our expectations (and I am picky)! We would use their services again! read more

After looking for a while, I found what I wanted at this store. Kerri was a great help and has been since then. I know nothing about their installation, though. read more

Vinyl floor looks great. Process was smooth except that the installer suggested a layout that would be simpler for him but result in more seams. FA made it right before he started the job. Then the installer missed the fact that I had paid for quarter-round molding and did not bring it to the job. Again, FA made that right, too. At the end, cleanup was only fair. Don't get me wrong, I love my new floor but I felt that I had to "supervise" the installer too much. I dealt with Mike and Joe at Flooring America and they were both great. read more

I notice "Flooring America" has several billboards around town stating "where friends send friends" well friend, if that were true they would not need billboards. The "service" they provided was for me anything but professional. They did not hire a plumber to replace our toilet in the bath, as per our contract, the guy did not even replace the wax ring! At every turn their sales staff was negligent or rude. Our sales person immediate went on vacation and no one else could answer a question. When there was need for additional staff appointments to finish the job- so doors could close! I was told "you are the store managers problem now." I have a contract for two thousand dollars for a small bath and kitchen floor and this is how I was treated. Each person that arrived was new as if they hired them off the street and had to have what was wrong explained. Three months later the plastic base board is coming off. The regional management / owners will not return phone calls. Not once did anyone offer a dime off our price despite the amount of our time they wasted. We might as well have done it ourselves. Friends save your money and shop elsewhere. read more

Very bad service. We made an appointment for measurement well in advance. Nobody showed up, so we called. They had some kind of excuse that nobody is available at the time. He proposed to shift the appointment to the next day 9 AM. Again, nobody showed up! We waited 45 min and called. Same excuse as the previous day... This is very bad customer service & I am sorry to say for Flooring America - they just missed a great deal! We have a very large living room that needs reflooring. We are going with an other company now. read more

Our installation process was scheduled for three days and it took over a month to finally get finished. During this time, there was no contact from the main office. There were no apologies, updates, checking to see if timing was okay with us. NOTHING!! The only contact we had was the installation crew and a warehouse worker, when we called in. No one seemed to know what the other was doing and keeping track of what needed to be done to finish our job. Nor did anyone seem to care if the job ever got finished to our satisfaction. The selling point was their promises of having the experience and knowledge to get the job done right and in a timely fashion. Not true! I would never recommend this company for flooring installation! read more