I am new in town. The doc I saw here was recommended by my lifelong ophthalmologist in B'ham…read more I have been seeing my ophthalmologist for about 50 years with many eye evals over that time span. Having my eyes dilated has never been a problem until my visit here. First thing I noticed was my eyes dilated faster than ever before. After exam when I got to my car to return home my vision was SO blurry I was anxious about driving the short distance home! My vision stayed blurry for about 3 hours!!! Not a good experience.

Scheduled appointments for my wife and myself. The appointments were spread a week between because…read moreone of us has to drive because I assume they would dilate our eyes. They called to cancel my wife's appointment, the first one, the afternoon before the appointment. I returned their call and asked if I was to receive the $25 fee for cancelling less than 24 hours. The "lady" on the end said they don't really collect that. But they sent me no less than 10 emails about the appointment with that same threat in it. "Lady" said don't be rude to her, she's a human and that is system generated. No accountability for their own business. I hung up. "Lady" called back to tell me not to be rude. Told her her place of business was at the height of rudeness for 3 weeks and she failed to understand. I told her so...and she hung up. Do not deal with these people. People are so fed up with the arrogance and mediocrity of medical "professionals" nowadays. Too many low IQ people involved, too much arrogance, too many self-serving incompetents who feel justified in doing whatever they want. They think it's okay to threaten us with cancellation fees and then cancel less than 24 hours when I have scheduled a day off and had to find a substitute to cover my classes. Talk about rude. How about honor the appointment and have one of the other "doctors" take care of the patient? Too much? It's just an eye exam. Drs. Brummit, May, and Spencer should be embarrassed at their company's lack of professionalism or will they say it's not their fault but the system?

Awesome service and even better after the fact. I bought regular glasses here. Later, I made a…read moreterrible mistake and bought a pair of sunglasses from America's Beat instead of the guys. Here is what happened there.... Zero support. They made a mistake on my glasses with the "pupil placement" measurement. I took them back after the 30 days and told me I'm out of luck. When I bought them, they told me I had a 1 year warranty. Now, they tell me there is NO warranty since I bought them with insurance! Apparently the offer a 1 year warranty for $25 but I was not offered that. If I had been, I would have taken it! What in the world....They have lost our family business! Please don't use America's Best. Terrible! Use this place instead!

Muscle shoals eye center refuses services to disabled veterans. Please go some place that respects…read moreveterans. I wouldn't go to any eye center.

So I had to wait 3 weeks, granted 2 of those were mine (couldn't pay for them the Thursday so I had…read moreto wait till Tuesday to order them which sucked) but my biggest complaint is the optometrist went on vacation the same day I was supposed to get my glasses, and she was gone for a week I called and asked if I could get them anyway and they said I couldn't without the optometrist who woudlnt be back to the next Thursday, first off why didn't they have a backup optometrist? So she decides to go on vacation (which is fine obviously) and what everyone who needs glasses or contacts now has to wait a whole nother week? Why would they not have a back up optometrist? I wasn't able to go shopping or drive or even work because of it (my old pair broke hence why I ordered new ones) and why is only the optometrist allowed to give them to me, she asked my name asked if they fit and sent me on my way are you telling me no one else could have done the same thing took 30 seconds. Ended up developing anxiety and now if I dont wear my glasses for an hour I start to get stressed and anxious. Honestly

For your eye health, choose another doctor. I trusted Dr. Kassels for two years until I realized he…read moreassumed I had a punctal plug which is something he could have seen if he took time to do a thorough exam. During every appointment, Dr. Kassels attitude and bedside manner was such that it made me feel I was wasting his time. Additionally, either the prescription was wrong for my glasses or his optician did not submit the order correctly. The progressive lens is not aligned correctly. To be able to read with the glasses I have to push them up. Adjusting the frames does not help. No one at Dr. Kassels office has done anything to correct the problem. If I was the only person having experienced the same treatment, I wouldn't write a review; however, several people are having problems with their glasses prescriptions and are receiving poor service. If I could choose zero stars, I would.

The doctors at Muscle Shoals Eye Center are the best in the area, hands down! They are all very…read moreknowledgeable and take the time to explain things to their patients in a kind way. My kids absolutely love Dr Brewer! My son has sensory processing disorder and Dr Brewer is great with him!

I am a 100 percent disabled army veteran and a law enforcement veteran. I spent $600 on new…read moreglasses. They refuse to call and notify when glasses have arrived. They held my glasses for two weeks before I called to find out they had been sitting there for a week. The lenses were not correct. They ordered new lenses and then broke my frames putting in the new lenses. They refuse to expedite the shipping and made me wait 2 weeks for my $600 glasses plus they damaged the lens. When I went into pick up new frames I expressed my dissatisfaction with the service they provide. I was told to leave or the would call the police to have me trespassed all because they don't accept criticism. Please spend your money some place else.

I have been going here for years now. My personal experiences have all been positive. Every time…read moreI've been here I've been treated well, and my diagnosis is always been treated properly. I would recommend to anybody.

I absolutely loveeeeeee this practice and my doctor- Dr. Ty Ashley! Dr. Ty Ashley's assistant- Tina…read moreis absolutely the best! I needed a prescription when I was out of town and Dr. Ashley was out on vacation as well. Tina called me back right away and then went through out the practice to get another practitioner to prescribe me my medicine before I came back to Alabama. She also called me and followed up to make sure u received the medicine. I have never received such amazing customer service at a doctors office!