the absolutely worse!! phone system is awful. extremely disappointing!! trying to get information is horrible!!

On March 27, I saw my doctor because of abdominal pain. He ordered blood work and a Cat-scan Stat. I called the Florida Blue Center, on the 27th, the same day, because I can only use Quest for blood work. Quest is on Bahai Vista, which is not close to where I live. Besides that, appointments for the next day, March 28, were unavailable. I thought as I had an appointment for the CAT-scan in the afternoon of the 28th in Osprey, maybe Florida Blue at Cattleman Road would allow my blood work to be done at the same place of my Cat-scan. I waited until the 28th for the Florida Blue Center to call back. I never received a call back. Therefore, I went in pain to Quest as a walk in and waited 1.5 hour before I was called. On top of all this, the blood vial was lost and there were no results. I am 79, and this ordeal is unacceptable. read more

I stopped in with questions regarding my account and was not disappointed. The customer service was courteous, kind, knowledgeable and accommodating. Melanie and Bryan are total assets to the company from the moment you enter until you exit. Thanks guys for a solution to my issue and for a great experience. read more

Even with an appointment I had to wait. So far 20 minutes and counting so I thought I would write a review. It's not my first encounter. I find the staff mildly pleasant. Not as pleasant as they could be Certainly no smiling faces. However, quick to greet you and not rude. I dealt with Julie, knowledgeable but again could be a tad more pleasant. After all it is supposed to be a customer service position. A nice employee did come around with a basket of granola bars, which I thought was a lovely touch. So, now its 25 minutes waiting. Ugh! read more

I had a phone appointment weeks ago! As I waited for the insurance person to call me on Thursday at 10:00 with no luck. An hour an half later. I called them to see what is going on with my appointment. The person answering the phone, tells me it's with Julie. She went to check on her. Comes back and tells me she decided not to work today! Ok give me another appointment with anyone. But in the meantime why didn't someone call me to reschedule? I asked for another appointment. So she gives me an appointment time tomorrow which is Friday at 12:00. 12 o'clock comes and goes, no phone call! Is it so hard to give me a curtesy call? I was all set to change my insurance! Ridiculous read more

I cannot express how pleased we were with the service provided by Robert Rodriguez. We recently moved to the area and we were immediately thrust into the mire of Healthcare.gov. Not only did Robert unravel what I'd done, (wrong, the day before the deadline) he walked us through the myriad of options, offered his personal experience with providers. He never rushed us, completed the applications for 2 participants and 3 different policies without a glitch. I was so happy with everything he was able to accomplish for us...I highly recommend him. I can't speak to other people's experiences but ours was stellar. We will be back to work exclusively with Robert. Thank you for taking such great care of us. read more

We were recently informed that our long time provider is now out of network. We've had the same group of physicians for twenty years, last five with BCBS Florida. Primary care, cardiac, heart surgeons, orthopedics, pulmonary specialists, dermatologists, the whole nine yards. What is particularly vexing is with no advance warning there was no opportunity to change insurance coverage. Florida blue is a reflection of the dysfunctional health insurance industry and things need to change. read more

So far, so good! My agent who was a male with an English accent, was fabulous at getting me the right plan for the right price. I've had Florida blue for only a month so far but I've called them to add my bank account for automatic billing so I don't forget to pay them, and they were SO NICE on the phone. Nothing but a great experience here. read more

I had an appointment to review my health insurance options with an agent at this Sarasota, FL location today. I arrived at 8:30am and was paired with agent Julie Baker shortly there after. I told her that the purpose of my visit was a fact finding visit, I wanted to know what my options are for alternative health insurance plans are. Julie brought up my policy and said that I probably had the best policy for my situation. I responded, that I will reviewing the information with my husband and we will be making a decision together. At this point, Julie also looked up my husbands policy...as we do not have "joint" policy. She showed me our current rates and then showed me the rate increase prices for 2020. At this point, I told her that again that I will review this information with my husband and we will make a decision sometime in the next month. Not even 15 minutes after leaving the office, I received an email from Florida Blue stating exactly the following... "Thank you for choosing Florida Blue. We are confirming for you that JULIE BAKER has had the pleasure of renewing your plan for 2020." Its fraud, its unethical, and its Ludacris...that I came on a fact finding appointment and then the agent enrolls me without my permission, knowledge or consent. Not only did she re-enroll myself, she also took it upon herself to re-enroll my husband...who was not even present. Not 1 time during my time with Julie, did she say the words...I am going to renew your policy. We are both livid, and feel that Florida Blue's policy of compensating (commission) the agent for enrolling us is the one of the reasons that agent JULIE BAKER went against my wishes or consent. Again, I believe this to be fraud, absolutely unethical and offensive. My suggestion, don't waste your time with the "used car salesmen" sales tactics that agent Julie Baker uses to pad her pay roll. Stay home, use the website and save your self the aggravation we are experiencing because of this FLORIDA BLUE agents greed. Or find another insurance provider! read more

On 12/5/17, I had a set appointment (12;30pm) to talk with a representative. At 1:10 pm (40 minutes pass my apt. time) I went up to the service desk and asked why, if I had a set appointment, I still had not seen someone. I was told that other appointments ran over the allotted time, causing my delay. I asked her if anybody who did not have a set appointment was allowed to see a representative since 12:30, my appointment time. No response. It seems they know how to schedule an appointment but not how to fulfill to that appointment commitment in a reasonable time. I rescheduled my appointment for another day - 1st appointment for the day, no excuses for poor scheduling. Frank read more

Surprise they don't answer their phones either!!!!!! No one at Florida Blue seems to want to deal with all their problems and just want to route you into answering machines and no one calls you back........tic toc.....meanwhile people get sicker and sicker and can't receive benefits they paid for! Wake up how many people have to die before you fix your issues......Shame on you! read more

Florida Blue is either committing fraud or they are just horribly incompetent. I am not sure which is it. If you have the misfortune to be stuck with ObamaCare for the time being, you may have had some of the same experiences I've had with them. They charged me (and presumably the government, since my health care is subsidized) for health care I never had access to. They have repeatedly made billing "mistakes." If I call them on it, after a few hours (no exaggeration here) of face-to-face meeting with them, they will apologize and assure me they will fix it. How many people just pay it? Meanwhile, I should be on their payroll for all the hours I've had to spend with them. Their communication with the Marketplace is incredibly bad. For every problem, they blame the Marketplace, and the Marketplace blames them. I've even done three way phone conversations with both on the line to try to avoid this. It only works till I'm off the phone, then the letters come with other wrong items, and here we go again. The customer service reps are all very nice. They just seem to have no power to fix anything. read more