Spoke with a rep there/ he was very knowledgeable answering all my questions- he offered solutions which are very viable Definitely take the time to go in and explore options and benefits read more

Highly recommend! The office staff is friendly and very accommodating. David Colon is always on time, professional and very knowledgeable! Will always go to him for my health insurance needs! Definitely 5 star service! read more

Without question, Florida Blue is the worst possible insurance you could ever have. The people at the Winter Park location are INCREDIBLY rude and uncaring people. They found it AMUSING that my monthly premium is being raised to $2400 a month. That is an increase of over $700. Yet, they don't offer any new benefits and actually take others away. Florida Blue also refuses to pay for medically necessary prescriptions written by a doctor. read more

Informational. If you use their insurance/health care, it is a great place to go and find out about your plan. Also there was chair yoga going on in there. Registered Nurses are there. Good service read more

Great customer service with David. He listened to my concerns after moving from out of state and put me in the right plan for now. Thanks David! read more

Twice I've attempted to speak to someone at this location. The first time was in November to choose a plan, waited for over an hour & finally just left. At one point, there was no customers seated with attendants, with one attendant checking his Facebook (I wondered over and looked) on his iphone with over 1/2 a dozen customer waiting to be seen. Second (and last) time was just to get the account # of my HSA (seeing I signed up with the exchange vs Florida Blue) and I again waited for over an hour with again, only a hand full of customers waiting to be seen. I noticed they now have a private security guard wondering back and forth and boy...I can see why. It's hard to handle over a dozen attendants just sitting at their desk...doing nothing all the while customers are waiting. I've never seen anything like it. This joint makes a visit at the DMV seem like a walk in the park. Don't waste your time, you will get someone on the phone to speak to before you can be helped by anyone at this place. A real stain on what is a decent insurance company read more

I went yesterday to pay my next months health ins bill. When I checked in, the receptionist said 20-30 min wait. I told her I just wanted to make a payment and asked if they take credit cards because my checkbook was not with me. She said "yes", so I said I'd wait. When I sat down the people around me were all talking to each other about how long they had been sitting there. One woman had an appointment at 3:00 and it was now 3:50 and she hadn't been called. She was afraid to go to the restroom and miss her call, so I told her I'd listen for her name and save her spot. She went, still didn't call her name. Poor woman. At this point four people had left in frustration. I patiently waited while chatting with whomever was left. One hour and fifteen min later, I was called. Guess what? They don't take credit cards!!!!!!!!!!! read more

Florida Blue Center - Winter Park - Health Insurance Offices Near Me - Winter Park, Florida

I am a former Florida Blue agent and one of the top reasons I no longer work with them is how they treated us as field agents. My agency threatened agents with commission cuts if we did not sell supplemental products that garnered us very little in commissions. In addition, by selling such products we were potentially damaging our professional reputations in pushing unnecessary and costly products onto our clients. Florida Blue is "captive" meaning that agents are not allowed to sell products from competing companies. There is enormous pressure on the agencies to push needless ancillary financial products. They have resorted to signing up everyone & anyone and then to refer them to an 800# to receive service. Commissions to agencies have been cut by at least 50%, therefore they do not want to be bothered with aiding their clients as it cuts into their time to enroll new people. They are legitimately struggling to stay in existence. If you're not receiving the help you need to understand your policy then this could very well be part of the reason. Florida Blue is a "non profit" yet the CFO took home over a million in a bonus the first year of open enrollment. By the way. read more

This is the Worst experience of having a Health Care plan. like Stephen L. sez they are a helpful as sand paper on a hemorrhoid. It's annual enrollment time. DON'T JOIN THIS ORGANIZATION. It's the WORST SAVE YOUR SELF THE HEADACHE read more

The world of medical insurance tends to be more frustrating than anything, especially going through the usual phone labyrinth when trying to get an issue worked out. Florida Blue's approach of having physical locations and real people to talk to is refreshing. Sure, it isnt always convenient to have to drive somehwere to get answers, but I find it is well worth it to avoid the immense frustration of the phone labyrinth. I've visited here several times now and I have always been promptly greeted and have yet to wait longer than 10 min before speaking with the appropriate person for that visit. read more

I am a current member of Florida Blue Insurance HMO. I want all future buyers of this insurance to thoroughly understand what I'm experiencing right now. Every time I have used the Florida Blue Website to easily locate a primary care physician in my area, I am left looking at a list of doctors that has me traveling well over 30-40 minutes. I LIVE IN A HIGHLY POPULATED URBAN CITY. So I have taken it upon myself to research online various doctors in my area that take my insurance, I look up reviews of said doctors, I will call the offices, ask them if they take my insurance then once I've narrowed down my search I will make an appointment. This system worked out well when I needed to see a specialist about a rather urgent matter. The doctor was fantastic, I had a 3 dollar copay and all my prescriptions were under 15 dollars. I FOUND THIS DOCTOR MYSELF, IT WAS NOT LISTED ON THE FLORIDA BLUE WEBSITE AND IT WAS ONLY TEN MINUTES AWAY FROM MY HOUSE. However, this system is not working so well now, when I NEED to find a doctor today who will simply prescribe me antibiotics for a simple sinus infection. This is my first time looking for a Primary Care physician or clinic through this plan, and boy it is it fun. I spent most of my thirty minute break at work trying to reach a customer service agent who could adjust my primary care physician to an office closer to my house. The phone call ended with false assurance that the matter would be looked into. When I arrived home after work and finally got a chance to look at my profile online I found that my physician was not changed and I never got a call back regarding the matter. If the information I gave her was incorrect or the change could not be made for whatever, reason I THE BUYER/CLIENT/SICK INDIVIDUAL should be made aware of this by some form of communication. I am continuing my search for a doctor or clinic who will see me on such short notice but most primary doctors are unavailable, or need something called an introduction visit since I'd be a new patient. The Florida Blue Website does not clearly indicate whether or not I can visit a clinic in my area and how much it would cost. I WOULD change the primary care physician myself but (YES, I've tried it) the website does not recognize physicians I've already called and confirmed would take my insurance and the website simply will not change the physician in my profile. All the work in finding a doctor, a specialist, a pharmacy with the cheapest prescriptions, or even a clinic (if there is one) is being done by ME. No advertisements with pictures of sunsets, smiling babies, or sandy beaches is going to help me find the medical or customer service assistance I deserve for paying a monthly premium. No inspirational quotations are going to suddenly bring down the swelling in my throat or the coughing (or should I say delightful chest hacking) that produces mucus of all colors. I'd like to end this lengthy rant with a quote from the nice reception lady at one of the many doctors' offices I called recently in attempt to make an appointment with a primary care physician. She asked, "Shouldn't your insurance provider be doing this for you?". read more

The staff is kind, very helpful and professional. They make choosing a healthcare plan much easier. Come prepared with your specific plan needs: doctors names, lists of prescription meds, types of testing needed (stress test, MRI, bloodwork, etc.) and your cost range - and they work magic. read more

Terrible.. They won't send me my monthly bill. I have called 5 times now. They say you will get one and they never send it.. I sent several letters with my monthly check stating I need a statement each month and still no bill. Worst customer service.. read more

I've only used this facility once, to get a flu shot. FL Blue had sent me an email to get a flu shot and receive a $5 gift card from Walgreens. When I got home, I assumed Walgreens would be sending it to me, but as more time passed, I became more skeptical and called the facility where I had the flu shot. I was told I was supposed to get the gift card as I "checked out" of the facility after my shot. Nobody told me I had to check out, I just left when I was done. Now I have to go back to pick up a card, which considering the gas I've already used for the first round trip, will probably just cover my gas money. I like FL Blue and appreciate them offering the flu shot and gift card, but I feel I was not provided enough information for a satisfying experience. read more

These people are as helpful as sandpaper on hemorrhoids. They are only interested in selling you a policy, but god forbid you need to follow up with anything. My agent dumped me onto some idiot who didn't even process my payment and I lost coverage. It worked out because the guy that sold me on the policy said my previous year's policy was going to cancel and I needed to sign up for a new policy. Well, that was a lie. My policy rolled over, and then I ended up having two policies. When I tried to call for help, they said I needed to log onto the market place to cancel my old policy. They told me my old policy was going to increase by 35%, and if I wanted to spend the same amount of money, I needed to get a lesser plan. That was a lie. My plan rolled over, and I'm paying the same as I did the year before. The new policy which had a higher deductible also had a higher premium. I am convinced they only told me my plan was going to cancel so they could rope me into higher payments for less coverage. What a bunch of crooks! I will never use them again, and I would encourage anyone I cared about to avoid them entirely. read more

I wish I could give a negative number of stars because one star for this place is far too many. I've been getting the run-around for over a week now and still no assistance in getting my situation resolved. No one at Florida Blue actually does anything - they are only interested in figuring out to whom they can pass the buck. Unfeeling, uncaring, unhelpful. If you are looking for a decent insurance company with decent people to deal with - keep looking - this is definitely not it. read more

After several visits to this office to correct a billing error and with no satisfaction from the 800 number, I finally met Mary J., a customer service rep who is second to none. I wish I owned a business of some kind because I would surly have her come and work for me. She listened to my concern, identified with it, told me what to expect and did what nobody else at Florida Blue did....she actually picked up the phone and called me to let me know the status of my refund. I was blown over, and told her she was first person (others said they would call and never did, and I find out they don't work there any longer....like that's a surprise), so I guess her follow up along with her job knowledge of the system made it possible for this to be rectified in only a couple of days. My hat is certainly off to Mary J. for her help, empathy, concern, professionalism, attention to detail, and courtesy. Florida Blue is lucky to have such a great customer service rep, especially in an era when most "customer service" is a lost art. read more

My wife and I recently elected to take Florida Blue and signed up on line. We decided to visit the Florida Blue Center - Orlando today on Orlando Avenue to ask some simple questions about our policy and whether or not we had options to adjust plans within Florida Blue. We showed up about 1pm and the receptionist was halfway decent. She just asked my name and birthday which later proved to be unnecessary because the middle-aged lady who met with us after 45 minutes Camilla (name may be spelled wrong) seemed very lost and didn't end up using it. She kept searching for my name and we offered to give her insurance card but she seemed to not be interested in that. She was not very helpful at all, didn't seem to understand simple service questions, etc. Basically, she seemed put out that we were sitting with her. Suggestions. 1. Have a visible on-site manager that functions as a air traffic controller and keeps things moving along. 2. The receptionist staff should pre-screen what people need and not perform other duties that take up more of their time (we see that the receptionist lady today was speaking with sitting customers for at least 10-15 minutes each. The receptionist should not just ask if customers are coming in for "Service or Sales". Instead, go ahead and ask one more question to learn more about their needs. This would allow both Florida Blue Center staff and customers to save time. 3. Retrain Camilla (sp?) on the basics of customer service and products. The idea behind the center seems to be that it will be resource for people who want to talk with a real person versus conducting business on-line or with a contact center. Note: In fairness to the other staff in the building, it seems like our lady was the weakest link. read more