Mrs Casey Crawford at the Starke branch was wonderful and helped me with all my questions and…read moreaccounts needs love vystar

This branch of Vystar is by far the worst of an already sub par organization. Most recently they…read moretold me the wrong pay off amount, then charged me for the difference without explaining the situation to me AND took the difference out of my savings account without asking me. Also, they forgot to get my signature on the check and later the manager called & wanted to come to my home to get my signature. Vystar refuses to take customer complaints & issues seriously in general. Their call center is very unprofessional. I have heard dogs barking in the background when speaking to their call center employees. Other issues I've had with Vystar in the past - their Signature Visa cards were inactive for a full week with no notice to customers. While on vacation to Hawaii my Vystar Signature Visa was fraud alerted three times even though I called in advance to let them know that I would be traveling. The Vystar app has never functioned well enough to use. When asked they say use the website. But they have at least two different websites. Each does different things. By the way Vystar employees do not tell customers these things. I had to figure it out on my own. Another time my Vystar Visa fraud alerted I could never get the purchase alerts back to functioning. Many hours were spent trying to figure out why. I found out what the problem was but I never told Vystar. If you ask them I promise not one Vystar employee will know. Vystar will say they want to help but the help never comes. To summarize- Vystar provides very poor service. When questioned they act insulted but still provide no solution. The folks higher up are too good to speak to customers. You will never get higher up than the call center. Finally, the Starke branch is absolutely the worst of the worst. My recommendation is to avoid Vystar all together. There are many better choices and there are choices that respond to questions and provide answers. I would suggest any choice other than Vystar.

I have been with SUNSTATE since college in the 1980s,never an issue, always helpful, always…read moreresponsive. Those days are over folks. I had fradulent activity on my card, cancelled it over the phone. I went in the bank IN PERSON and ordered a new card. It will take 7-10 days which is very inconvenient. I wait 10 days, no card. I call and get a customer service rep (not local) who says the reason I did not get the card is because IT WAS NEVER ORDERED AND THERE ARE NO NOTES OF MY VISIT. I talk to the local branch manager Caleb who apologizes but cannot do anything, cannot expedite the card, cannot waive the 47 dollar fee to expedite the card, cannot retrain the rep who did not do her job. I now get to wait 7-10 more days without my card. I WILL BE CLOSING MY CHECKING,MY SAVINGS AND MY BUSINESS ACCOUNTS ASAP.This is not customer service by any stretch. The least that could be done is have that rep, who screwed up, call me personally and apologize. ****I have to say that directly after this review I was contacted by the VP of member experience. They are printing me a new card and he is personally delivering it to my house! His name is Taylor Murray. This has renewed my trust in the organization and their responsiveness. As stated previously, I have been with the same bank for literally over 40 years. I hope the the name change will not affect the customer service. They have certainly shown that they are responsive and willing to make things right. Will leave my accounts active for now thanks to being responsive to my frustration. ****

Our auto loan is with this credit union; we do not do any other banking with them. I tried multiple…read moreways to enroll in online payment but could not link my account so I had to mail checks to pay the bill. We've had no issues with that, until recently when they did not process a check timely (which was mailed to them on time). Once again I tried to see if I could setup an online payment link but could not. So I called their customer service only to have to go through another process to setup verification questions. Then was finally told they could not help me with the website but everything looked great on their end for a transfer! There is no option on my end to transfer them any money though! Oh, and I was told I could pay by debit card over the phone, with an additional fee and it was recommended that I put a stop pay on the check that wasn't yet cashed even though they had no way to notate my account NOT to cash that check (if they received it late) and if they did end up cashing it I would of course be charged a returned check fee! Horrible website, horrible customer service, horrible banking experience!

Beware of excepting checks written by their customers. Every other bank charges $8 and requires to…read moreforms of ID to cash their checks. But this bank charges $10 fee, fingerprint, SS#, occupational info on top of it. Then if you complain you're order out of the bank and talked down too. Tell you that you can deposit it into your account. Of course I can!!! BUT, I don't want to and that's my right. Manager is horrible. Unless you're their customer, you're a criminal and mistreated.

Very helpful associates at this location. Janel is the best. Melissa takes care of most of my…read morefamily's banking issues. And Sam is a great manager as well.

Went to bank @ 37th Place to get some paperwork handled and pick up a new debit card…read more Was met almost immediately by Mike Williams Branch Manager. Mike was friendly and helped me with everything I asked for. This bank almost feels like a country bank. 5 stars

I have a number of accounts here and found this to be a great bank with great customer service.read more

Michele Pilon was AMAZING!! She was polite and pleasant during my visit. She made the experience…read moreenjoyable.

Jesse Williams went above and beyond for me. I wasn't sure if I was in a good position to trade in…read moremy vehicle for another one, so Jesse walked me through and answered my many questions. Sometimes I needed the answer rephrased so I could understand, and he was very patient and kind about it and never condescending. He also helped me by suggesting responses to common dealership questions and tactics, since it had been a while since I shopped for a car. I haven't settled on a car yet, but when I do, I'll be giving Jesse a call. He's polite, professional, and gave me straight answers and didn't try to talk me into something I didn't want or need. Go see Jesse. You'll be glad you did!