The staff member that helped me at my appointment was courteous, knowledgeable, and very helpful in…read moreassisting me with paperwork in applying for or Medicare. The website is more than a little confusing. I know the website actively tries to encourage people to do applications online, but I preferred having a human being assist me.

1 Star The worst…read moreSocial Security office I've ever dealt with. The representatives here were extremely rude and unprofessional. You can't even ask a simple question without being cut off or spoken to in a disrespectful way. I understand that working with the public can be stressful, but customers deserve basic respect and courtesy. I went there looking for help and information, and instead I left frustrated because of the way I was treated. The customer service needs serious improvement. People come to Social Security because they need assistance, and they should be treated with patience and respect.

They helped me with the application process and were friendly. There were a few people that were…read moreupset and claiming (loudly) that they never received their $$$. There is a security guard onsite just in case it gets out of hand. GO AS EARLY AS POSSIBLE!! Even going early you will be Waiting, but "the early bird gets the worm".

Handling some business that was made easy thanks to Joanna, Jessica (not sure her name but it…read morestarted with a J) so pleased and grateful that she was able to help me with my concerns. At first, it was weird because as soon as you enter the office, there's a security sitting but very helpful instructed me to take a number and fill out a paper. After my number was called, I was informed that someone will call me but not sure whether to stay or leave, so I decided to leave and run some errands. In less than 30 minutes I received a call and drove back to turn in some paperwork. It was that easy. The staff were very helpful and friendly. It's definitely worth a drive. Thank you again, Ms. J ( definitely an angle sent from above)

This Location/SCDHS has been designated to handle and provide services for All of Sac County…read moreresidents, who apply/qualify for GA/Cash Aid. It's very inconvenient for residents who live further away to have to travel back and forth. Any documents or information that you must provide has to be submitted/dropped off at this Location Only. Its an upsetting situation and a very time consuming process especially with the price of gas, the traffic coming and going to this location, and let's not forget the amount of time waiting to be called to be seen. It's a lot!

No assistance, no assigned workers, endless wait times, ignored on website, ingnored by mail, hung…read moreup on by phone. Good luck, you'll need it.

This is responding to the online birth certificate "service" that is an outsourced bilking machine!…read moreA copy of a birth certificate is now pretty much required by law, and making it cost so much with additional fees is outright abusive. This level of hostility from a public service is a shame.

Ok i never knew this place was here and i almost drove all the way to florin after my Sam's club…read morerun. But something told me check google to see what was close and this came up. Of course i was unsure if they were going to be able to accomplish my needs but i walked in and was greeted by this amazing angel person! I didn't get her name but she was a young Asian lady with gorgeous hair and very personable. She explained my options for what i needed and once i let her know she was able to actually research my request and take care of me right away. I hope she is rewarded daily for just being her! Her service was 5stars and the actual location is nice clean organized, with many staff and a computer station for record copy applications

Made an appointment online for 2:30pm on a Thursday to change my last name after marriage. Parking…read morewas plentiful and you go through security screening when you enter the building. If you make an appointment, you can check in on your phone after arrival or check in through a kiosk by the exit. We waited about 5 minutes before being called to the window and another 10 minutes to go through the name change process. Really quick and easy, I recommend booking an appointment if you can!

I needed to attach a form to my Medicare application. I did a walk-in, no appt available for 3 wks…read more From reading other people's comments I expected to wait 1.5 hours. I was called in 1 hour. Charles was professional, efficient and helpful. He took the time to scan my docs and explain what to do next. The two guards at the door were very efficient + patient too. Thank you Folsom Blvd SS Office for a good experience

I can honestly say I never thought I'd have such a pleasant experience at a Sherriff's department…read more I had to get a LiveScan for a volunteer gig , I guess they wanted to make sure I wasn't a creep before entrusting me with a bunch of kiddos. Anyhow, from the minute I walked in the door everyone at the Sheriff's was so friendly, helpful, and randomly chatty. They helped me right away, fingerprinted me, and even gave me a discount to help save the school a little money. Score one for public service!

Door says 9-5pm..so you would think livescan would have the same hours or they would be posted…read moresomewhere. I came in to get a livescan.. Was missing a document because apparently a passport works as identification everywhere except here.. I said the words "I will be right back" when I came back.. I was told she had left and closed at 4pm... Knowing I have a small baby with me which makes everything a hassle. They could have mentioned that before I came back. Just plain freaking rude.

You can't get a hold of anyone. There are no options to get in touch with anyone when calling…read more Their office isn't open to the public either. When you have appointments with them they are always late to call you 10-15mins.

One if the ladies there very disrespectful!! She printed out the receipt of things I could get…read more.. she was getting the cheese for me then I grabbed the receipt to see what else I had left and she immediately got mad! Telling me she is no longer allowed to help me figure out what I needed because I grabbed it!! When I'd ask questions she would say "I don't know I can't tell you." And I would show her the receipt of things and she would turn away !! I was trying so hard not to be rude so I began to read off what I was to get.... When I came upon the fruit and veggies... I wanted to make sure I had added it right .. so again, I asked how much I had so far of things I had grabbed of veggies and fruit... she then said she couldn't tell me or add them for me. That I had to do it!!! She just didn't help at all. Worst experience there.

I went here about 6 months ago and thought the service was okay. I got there when they opened so…read morethere was no line. They made it easy to fill out applications since there were computers on the side. The problem that occurred was that their printers stopped working and I waited over an hour for their tech person to get there to fix their printers. (If only they allowed me to go in the back to fix their printers, it would've only took 5 minutes) Overall I think they do a good job and getting you the paperwork you needed. They have a good amount of staff and I think they handled a large crowd well during the hour of waiting for their printers to be fixed. My experience would've been better if the process was 5 minutes rather than an hour.

Amazing service very high quality service very organized I waited about 5 minutes before I got to…read morespeak to someone and got all my stuff done I was in and out within 20 minutes of getting a seller's permit a fictitious business name and also picking up a birth certificate amazing.

There's not an option for no stars so I had to put 1. The fact that there is no walk ins is…read moreabsolutely ridiculous to me. Starting there. Secondly just to even be transferred to the department I need to speak to I have waited on the phone for over 4 hours. It's absolutely ridiculous to me. I would rather walk in and wait the 4 hours and know I will be able to speak with someone and have my business handled than to be waiting on the phone for this long and still not speak to no one or get transferred to the wrong department or get the wrong info. The customer service reps do not care at all about the clients that come in and are in desperate need of services.its disgusting. At least bring back walk ins or shorten phone wait time. And actually help the people.

on 03012023 went to florin sac county of human assistance talked to the service worker of the day…read moreand stated i didnt recieve an reciept of an notice and agreement for child spousal and medical support form in 2020. notice agreement(sp) (8/04) required form- substitute permitted.

I got into an accident and they took the report. They give you a card with the report number and…read moresay it's ready in 8 days or more. Most of the time it takes longer than that. On the card is a QR code to get to the site and you are supposed to enter the info to get your report. They don't tell you but if you go into the station you can get the face page of the report. This gives you all of the players in your collision. I didn't know this till I called the CHP. This is definitely a good thing to know in the future. My insurance adjuster said to go in in three weeks to get a copy of the report. It is usually done by then and you don't have to worry about it. The officers both when I called and at the station were super polite and helpful. I thought I would be on hold forever but they answered right away with a real person. Imagine that. Doesn't happen in most places. I thought I would be waiting like the DMV and at their office there was only one person waiting but not in line. I got helped immediately. It was so nice. I sure didn't expect this service.

The officers could actually listen to what someones statement is and enter it into the report…read morecorrectly. They have the final say, but that doesn't mean they're right.